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  4. AllainU

    Top 1/4 screen cut-off

    Hello @Raymond Murry, Thank you for reaching out to us through our Community Forums! In order to further assist you, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, a screenshot of the issue you are experiencing. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  5. AllainU

    Error 401

    Hello @Niki van Leeuwen, Thank you for reaching out to us through our Community Forums! Could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro and re-login Nitro Sign? How did it go? Thank you very much in advance and I am looking forward to hearing back from you.
  6. Dietmar Banke

    Nitro Pro has reverted to Trial mode

    So deleting the traces of previous install fixed the activation issue. Thank you Allain for great support!👍
  7. AllainU

    Unknown Error appears

    Hello @Jan Klug, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial number of the Nitro Pro 11 program. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Is your server PHYSICAL machine or VIRTUALIZED (e.g. XenServer, VMWare, Hyper-V, Azure or Amazon WorkSpace)? -Is the server's operating system installed as STREAMED (e.g. Citrix Provisioning Services or Machine Creation Services or Standard Microsoft Remote Desktop Server)? -Is Nitro Pro installed on the server as STREAMED (e.g. using App-V or ThinApp)? -How many users will connect to the server to access Nitro Pro? -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b Thank you very much in advance and I am looking forward to hearing back from you.
  8. AllainU

    20 Error Invalid License Number

    Hello @Robert Silva, Thank you for reaching out to us through our Community Forums! Did you purchase your program from Indigo Software? If not, where did you purchase it and did they just send you an email to they ask first for the software's installation ID before providing the serial number? If yes, could you please share the email message or the invoice they have sent you after purchasing? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you and I am looking forward to hearing back from you soon.
  9. waldo

    401 Error

    Thank you @Reymund G. I had the same issue, and that worked. I also had to to do a new password here. There must've been a password reset thing.
  10. Taner T

    Font problem

    Hello, When I try to convert pdf files to word, some fonts like cambria math doesn't come with the correct form. There are ???? instead of real text, what can I do? Thanks Left one conversion, right one original
  11. Raymond Murry

    Top 1/4 screen cut-off

    I am using NitroPro 13. Upon opening the program, the top 1/4 of the screen is cut-off with no menu bar. I have tried running a repair and restarting to no avail. I have also uninstalled the program and reinstalled without success. What is the problem?
  12. Niki van Leeuwen

    Error 401

    I am getting error 401 as well. How do I fix this?
  13. Jan Klug

    Unknown Error appears

    Dear all, a customer of us gets sometimes the unknown error message in Nitro PDF Pro 11 on a Terminalserver Windows Server 2019 Datacenter. So there is no eventlog or anything else. How can I troubleshoot this problem? Best Regards Jan
  14. Last week
  15. Ryan ORourke

    Installing on New Machine

    Thanks Reymund. Please allow me to make sure I am understanding correctly. Are you indicating that the lifetime license I purchased for Nitro 7 Pro can not be utilized because you no longer allow licensees to access the software they paid for?
  16. Michelle Halle Stern

    Image quality loss during conversion

    Does version 13 resolve this blurry image problem?
  17. Samuel Lui

    401 Error

    Hi...tried it and your solution works so far. Will observe this week. If you don't see me respond here, then everything is fine.
  18. TMighell

    Reactivation On New Computer Nitro Pro 10

    Thank you so much - its worked & I am up & running
  19. AllainU

    Image quality loss during conversion

    Hello @Michelle Halle Stern, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Thank you for choosing Nitro and I hope this helps.
  20. Hi Reymund, Thanks for the reply. I am uploading a .jpg file for the signature to QuickSign Manage Signature. I know the dark/gray shade background is from the picture file. I took the picture of the signature from a white paper using my iphone. The dark/gray shade is the shadow from taking the picture. The reason I ask is because I also have an old version of Nitro Reader installed (probably 2012). This Nitro Reader will automatically remove the dark/gray shade background of the signature when I add the file in QuickSign Manage Signature.
  21. Reymund G.

    Reactivation On New Computer Nitro Pro 10

    Hi @TMighell, Thank you for reaching out to us through our Community Forums! You can download the Nitro Pro 10 installer from the following location: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Go to the Nitro Pro 10 section then download the installer that matches your Windows installation (32bit or 64bit) Kind regards,
  22. Reymund G.

    Quicksign signature background is not transparent white

    Hi @Seecott, Thank you for reaching out to us through our Community Forums! Could you please describe how did you create your QuickSign signature in Nitro Pro? Is it From File then you uploaded an image? If so, what is the file type of the image (.jpg, .png, .bmp)? In QuickSign, the image file will be uploaded as it is. The manage QuickSign window does not have the option to change the attributes of the image. Even if the signature is already placed on the document. You may try uploading your Signature as Stamp, as this feature has the option to change the image appearance such as color and opacity. Kind regards,
  23. Iolo Thebard

    Add Computer to License Pool?

    Hi. Well, what is the price to add an additional license? It is beyond cumbersome to have to navigate to your website, deactivate, wait, activate on the other machine when I flip. It appears I need 3 licenses total, in this case. Thanks.
  24. Reymund G.

    Add Computer to License Pool?

    Hi @Iolo Thebard, Thank you for reaching out to us through our Community Forums! Please be aware that a single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement: 'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is not used at the same time as the software on the primary computer.' You can use our activation portal to deactivate a license so you could transfer it to another machine. Link to the activation portal is https://licenses.gonitro.com/prd/portal Kind regards,
  25. Hi @Barb Bridgeman, Thank you for reaching out to us through our Community Forums! Please send me your Nitro Pro serial number so I could check its activation records and determine the cause of activation issue. This information will also help me confirm what is the appropriate installer you should use on your new computer. You can send a private message by mouse hovering my profile then click the 'Message' link. Kind regards,
  26. Reymund G.

    Nitro 11 download help please

    Hi @rachelle Dickerson, Thank you for reaching out to us through our Community Forums! Would you be so kind to send me your Nitro Pro serial number so we could check and determine the appropriate installer for you? You can send a private message by mouse hovering my profile then click the 'Message' link. Kind regards,
  27. Reymund G.

    401 Error

    Hi @Samuel Lui, Thank you for reaching out to us through our Community Forums! Please open your Nitro Pro 13 installation then close the 401 error message if it shows up. At the top right, logout then login again using your Nitro Sign account. After these steps, please observe if you still get the same error message. Kind regards,
  28. Reymund G.

    Reactivate a license

    Hi @Tom Stedman, Thank you for reaching out to us through our Community Forums! Please send me your Nitro Pro serial number through private message so I could take a look. You can send a message by mouse hovering my profile then click the 'Message' link. Kind regards,
  29. Reymund G.

    Re-installation but no working software links

    Hi @Fay Kimble Thank you for reaching out to us through our Community Forums! Access to the Nitro Pro 7 installer is no longer available as this version is already discontinued. Sunset Policy - https://www.gonitro.com/nps/product-details/sunset-policy#sunsetPolicy Aside from known issues and bugs found in older versions, there are also security vulnerabilities present in it and for this reason it has been set to discontinued. Please be aware that a Nitro Pro serial number will only work according to its version. As an example, a Nitro Pro 13 installation requires a valid version 13 license for activation. Nitro offers a discounted upgrade price on older version of Nitro Pro licenses. You can upgrade your version 7 license to version 13 through our upgrade portal - https://www.gonitro.com/support/upgrade In any case you experience an issue upgrading your license to a newer version, please send me a private message and provide your version 7 serial number so I could check what is causing the license upgrade issue. Kind regards,
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