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  1. Yesterday
  2. Nitro Pro 10 crashing - Windows 7

    Nitro Pro 10 originally started crashing while trying to combine documents. I reinstalled the software and now the program will crash while it is booting. The initial crash originally started occurring this morning. Thank you!
  3. Automated Extraction?

    Dang! I don't know how I missed that. Thanks a ton for the tip!
  4. Automated Extraction?

    Ribbon > Page Layout > Split. Select "into file of" and enter the number of pages - i.e. 1.
  5. Howdy, I'm trying to batch process a watermark addition. Would also like to delete on images from a pdf before I add the watermark. Not sure how to do that? I assume it's some commands in the javascript portion, if i could figure that out... but I can't find a reference anywhere. Thanks, Greg
  6. -23: Error - License number already used

    Hi Denis, I apologize for this inconvenience. I have to do some investigating here and will reach out to you via our support ticketing system. Please let me know if you don't receive my email shortly after my post here.
  7. Automated Extraction?

    Hi, I'm using Pro on a Win7 Pro machine. I know how to use extract, but I receive a 30 page pdf a few times a month that needs to be broken up into 30 separate files. I know I can click on Home, Extract, Current Page, Delete pages after extraction, Extract button and then go back to the original file and repeat 28 more times. Does anyone know of a way to have Nitro Pro break it up into 30 separate files?
  8. Several Issues with Nitro Pro 11

    Hey Karl, I saw that there were a couple of moderators on this particular thread. Is it possible to message them directly? Sounds like you and I are having the same problems. We are running Windows 7 Pro in our office at the moment. I have had my screen freeze now but for a shorter duration and I am trying to identify exactly what I am doing that causes the freezing. So far it seems to happen at random intervals and only when I have a document open. Sometime after I delete a few pages from a multi page document and other times when I am simply scrolling down pages and the pages seem to be rastering to display properly on my screen. Is this what you are experiencing as well?
  9. Nitro Po pauses / hangs frequently

    Let's address all of these bogus reasons one by one. 1. Network Locations: False. I have tried copying files to my local workstation. The freezing still occurs. 2. Large Files: Adobe, Nitro's main competitor, handles large files fine. This is just an unacceptable excuse. 3. Document History: Not really sure what this is supposed to mean. Freezing occurs with documents made directly with Nitro. 4. Quick Start Guide: Already turned it off. 5. Nitro Cloud Plug--In: That disappeared a while ago, so we don't have it. 6. Anti-virus: Tried turning it off, made no difference.
  10. Several Issues with Nitro Pro 11

    I'm right there with you man, my entire office is pissed off at me for switching us over to Nitro, including the owner of the company.
  11. Several Issues with Nitro Pro 11

    I just submitted yet another ticket for the freezing problem. I am really getting sick and tired of getting yelled at by my boss about this problem while Nitro is absolutely silent and won't even acknowledge the problem.
  12. -23: Error - License number already used

    When I check the license, it says: Version 11 Status Active Number of Activations 1 Number of Activations Allowed 5 However, only one computer can have Nitro. After we deactivated Nitro on the first computer and activated it on the second, same error appeared when we tried to activate any other computer.
  13. We purchased "Nitro Pro 11 for Enterprise English: Desktop Edition for 5 user(s)" two days ago. Only one user was successfully installed before this error appeared "-23: Error - License number already used".
  14. need help in transferring license.

    Thank you- I will try again It worked *Yea* Thanks again Marcy
  15. Page Scaling - Default Setting

    You can change this, but it requires changing a registry key in versions before, or just change the setting, print, and close Nitro in If you need help with that, let me know.
  16. Uninstalling and license deactivation

    According to this article: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001915 you can do offline activations, but it's more work than using the regular deactivation. Hope that helps.
  17. 32 bit installer please

    Here's an article with all the installer links: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632
  18. Uploading a security profile

    You should be able to- this Knowledgebase article covers manually copying other customizations: http://kb.gonitro.com/knowledgebase#/search/profile/000002038 The Security folder holds the profiles. Hope that helps!
  19. Hi I had mentioned in my previous post on Monday that I am still unable to activate Nitro Pro 10 with my license. It doesn't matter how many times i do it, it always fails to activate. Is it not possible to issue new license key, so that it would be possible to still use the application?
  20. need help in transferring license.

    Thank you Laura! It is greatly appreciated!
  21. Probs after Windows 10 Fall Creators Update

    This is absolutely crazy! Why is this important message not a sticky post for all forum users to see? So paying customers who have bought this programme in good faith and who use this application on a daily basis need to wait potential 6 months for this to be fixed. I have not been able to use my Nitro Pro 10 installation for 8 weeks now and I am now expected to wait until sometime in Q2 2018 for a possible fix? This has seriously effected my productivity, I have raised support tickets for them to just be closed and have now even asked on this forum for a fix, to just have post ignored. Can I ask what are we supposed to do in the meantime? I have a software application that I have paid for twice for versions 9 & 10 for it to stop working, due to now fault of my own. No matter how many times I uninstall and re-install software and attempt to activate as instructed, it continually fails. To be informed in a post that we need to downgrade Microsoft windows 10 to a previous version is not an acceptable answer. Is it not possible to issue new license keys, so that it would be possible to still use the application? I can accept it being slow, I can not accept it not working and have support tickets closed without resolution and then being ignored, this is very poor customer service!!
  22. Print to larger paper

    I do have it set to fill the print area, but it instead leaves things the same size.
  23. Nitro Pro 10 Printer Driver

    Can't find reference to this although I'm sure it has been on before so please excuse if repeat but support have not given me any helpful response. I just reinstalled Nitro Pro 10 latest version as part of a pc upgrade. Running latest Windows 10 update and MS Office 365. Old pc was Office 2013 and everything worked fine. Now can't install pdf printer driver and when using Nitro add in on MS Word get error message ''There is no creation process' . Tried reinstalling Nitro Pro and also of course the install driver utility but no success. Any help appreciated or my copy of Nitro Pro 10 is not much use to me.
  24. Uninstalling and license deactivation

    Can someone advise if we have to be connected to the internet to deactivate the license or can we do it offline ?
  25. Probs after Windows 10 Fall Creators Update

    Q2/2018? Does the Nitro Developer only work one hour a week? There MUST be workarounds in the interim apart from reverting to an old version Windows. Some sort of cache cleaner to emulate the effect of the Windows update maybe? At least this gives temporary respite.
  26. Erro 23 Internet activate alredy used

    @SEG I have released a license for your serial number. Thanks,
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