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Hello @cbroyles, Thank you for reaching out to us through our Community Forums! To address this issue, please follow these steps: 1. Open Windows Explorer and navigate to %appdata%\Nitro\Pro\11.0\ and delete the 'Stamps' folder (you can copy this to another location if you have stamps or signatures that you need to backup). (NOTE: To navigate to that folder, simply add "%appdata%\Nitro\Pro\11.0\" to the address bar) 2. Reboot the computer 3. Repair Nitro via the Control Panel > Programs and Features (For Windows 10, look for the Nitro Pro MSI package > right-lick > Repair) 4. Open Nitro > File > New 5. Create a new quick sign signature using the Draw function and place it on the new/blank PDF. Thanks for choosing Nitro Pro and I hope this helps!
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Second activation question Nitro Pro 12
dmahany replied to dmahany's topic in Activation/ Installation
Many thanks for the quick reply, all is good! -
cbroyles joined the community
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Hello @Rebecca, Thanks for providing the serial number. To address this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers!
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Second activation question Nitro Pro 12
AllainU replied to dmahany's topic in Activation/ Installation
Hello @dmahany, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! -
Thank you. I have sent the information you requested. -Rebecca
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Hi Allain, I did try all of those things which I thought were pretty good things to do but it just won't budge. I'll check out the kb. Thanks! Pete
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Hello @Rebecca, Thank you for reaching out to us through our Community Forums! For me to further assist you, kindly send me a private message and provide your Nitro Pro 11 serial number. I need this information for me to check its status on our end. Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @Peter Durgen, Thank you for reaching out to us through our Community Forums! Have you tried the steps I provided above? Above steps will allow you to clear traces from previous installations and reinstalling using our offline installers. If those steps didn't help, kindly refer to this article instead: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Cheers!
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Hello @JuuIt, Thank you for reaching out to us through our Community Forums! So that I can further assist you, kindly send me a private message and provide your Nitro Pro 11 serial number. I need this information so I could check it status on our end. Thank you very much in advance and I am looking forward to hearing back from you.
- Today
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Hello @Christian Baehr, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers!
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I just purchased and installed Nitro Pro 12 on my desktop PC. My account states that two activations are allowed, however when I try to activate a second copy on my Microsoft Surface Pro, it says the serial number is already in use and won't let me do it. I use both of these PCs together in my work flow and I need to get it working. How do I activate the second activation that is allowed?
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Thanks so much! It does seem unintuitive, however, that you can't turn off highlighting just by clicking on it.
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I have serial # for Nitro Pro 11. It currently shows active with 0 activations and 2 available. I am trying to activate on a new computer and I receive an error that the maximum number of activations has been reached. I need assistance getting this license activated before my user's trial expires in 3 days.
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Rebecca joined the community
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Nitro 11 Pro review features working
Erick Wolfe replied to Erick Wolfe's topic in General Product Use
According to my user, when creating a new pdf the review functions do work. So it appears to be a function of how the pdf was created. The user states they printed from a website to pdf and the user is unable to use the review functions when doing this. Not sure if that is categorized as a (scan) but when reviewing with the user we didn't see any indication or pop up pertaining to the document as a scanned pdf. Not sure there is much I can provide for this user as it just appears to be a function of Nitro. -
Hello @Stevo, Thank you for reaching out to us through our Community Forums! Kindly send me a private message and provide your serial number so I could check its status on my end. In line with your concern, are you entering your Nitro Pro 9 serial number in our Upgrade Portal (https://www.gonitro.com/support/upgrade)? Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @IanT, Thank you for reaching out to us through our Community Forums! Kindly try again by entering your Nitro Pro 9 serial number in our Upgrade Portal: https://www.gonitro.com/support/upgrade Please be aware that it works perfectly on my end and I received the message 'You’re eligible for a discounted upgrade to Nitro Pro 12'. Cheers!
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CatherineRP joined the community
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Good morning, I'm having a similar issue with installing the Nitro Pro 11 setup file. I'll launch the file nitro_pro11.exe which pulls the full download of the program but as soon as its done downloading, it stops abruptly and states 'Nitro Pro Setup Wizard has failed'. I click Finish and that the end of it. This is on a Windows 10 Pro computer. Any installs I have done on Windows 7, I never have a problem with. Thanks Pete
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Peter Durgen joined the community
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Nitro Pro v12 prompts to be the default PDF viewer when it is
Rob Nicholson posted a topic in Activation/ Installation
On launching v12: But it is set as the default... Have rebooted. This computer had v11 on before but that was uninstalled. BTW - Adobe Reader DC on Windows 10 manages to set itself as the default reader without going through Windows settings... like it used to before Microsoft changed the default app handling system. Even if that's not possible, Chrome manages to open Windows settings for you to make it a bit easier. -
Hello @gav, Thank you for reaching out to us through our Community Forums! This error is related to Nalpeiron Licensing Service Re-Installation. To fix this issue, kindly refer to below steps: a. Download our latest service installer : http://install.nitropdf.com/support/downloads/ServiceInstaller.exe b. Install the service (brief UI will appear with a progress bar). c. Restart computer. d. Launch Nitro Pro. Cheers!
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Upgrading from v9 to v12 - Serial Number
AllainU replied to semtex007's topic in General Product Use
Hello @semtex007, Thank you for reaching out to us through our Community Forums! Kind try it again by accessing our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your Nitro Pro 9 serial number. You should receive the message 'You’re eligible for a discounted upgrade to Nitro Pro 12'. I tested it on my end and it works fine. Cheers! -
Hola @Kelly Rojas, ¡Gracias por comunicarse con nosotros a través de nuestros foros comunitarios! ¡Gracias por contactar a Nitro Support! Usaré Google Translate. Me disculpo si la traducción no es precisa. Para poder ayudarlo más, envíeme amablemente un mensaje privado y proporcione su número de serie Nitro Pro 9. Muchas gracias de antemano y espero recibir noticias suyas.
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Hi AllainU, Whilst trying not to hijack someone elses thread, would you be able to do the same for myself too please? We are having the same issue where Nitro is forcibly updating to 12 and rendering the product unusable, reinstalling so often isn't really a viable solution unfortunately. Many thanks.
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JuuIt joined the community
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Hello, again we got a problem here with the reactivation of a 7 licenses key. Unfortunately my workmate forgot to dactivate the license on the old desktop pc (computername PCvvvv) of a colleague before we scrapped and replaced it with an new Notebook with Windows 10 (computername NBwwww) . The serial number in question is 234600-xxxxxx-xxxxxx. I am counting again on you to solve this problem. Best regards Christian Baehr IT-S ServicecenterKoch, Neff & Volckmar GmbH Industriestraße 23 70565 Stuttgart christian.baehr@knv.de
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Hello @SvenSND, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, kindly uninstall the version you currently have, reboot your machine and reinstall Nitro Pro 10.5.9.14 French version: http://install.nitropdf.com/professional_105914/fr/burn/nitro_pro10_ba_x64.msi Cheers!
