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  3. Armando

    Draw Arc?

    Hello Scott, Thanks for reaching out to Nitro. Southern Company users should contact your internal IT helpdesk via your helpdesk portal or phone number, and they will assist in troubleshooting. Best Regards,
  4. AllainU

    Convert is crashing

    Hello @Glenn Tinturin, Thank you for reaching out to us through our Community Forums! Before anything else, please update your program to 13.42 using below direct MSI installer then try again: x32 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps.
  5. AllainU

    Upgrade from Nitro Pro 9 to Nitro Pro 13

    Hello @Ivan Berti, Thank you for reaching out to us through our Community Forums! To further assist you, I have sent you a private message to provide your complete serial number for Nitro Pro 13. To install the newest build, you may use the following direct Italian installer links: x32 http://install.nitropdf.com/professional_13423855/it/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13423855/it/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/w
  6. AllainU

    Nitro Pro 12 does not print to Brother printer

    Hello @Uwe Hardt, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). Same information is available by going to Control Panel > Programs and Features. Lastly, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in
  7. AllainU

    Reactivation after formatting the laptop

    Hello @Icy Choyan, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). Same information is available by going to Control Panel > Programs and Features. Lastly, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much i
  8. Hello @Mario Spongano, Thank you for the private message. Could you please try these version 12 installer links? Thank you for choosing Nitro and I hope this helps.
  9. AllainU

    BUGS IN V13

    Hello @Heather Shaw, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. To further troubleshoot these issues, did you use our Clean-Up Utility to uninstall your program? If not, please refer to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.
  10. AllainU

    Convert to Excel inconsistent formatting on the output

    Hello @Jill Watson, Thank you for reaching out to us through our Community Forums! To get best results for PDF to Excel conversions, please refer to the following tips: 1. Contents in the PDF document should best resemble a table with consistent spacing in rows, columns, and headings. 2. The document should not contain extraneous text and content around the actual table in the PDF as this will attempted to be read in the conversion to Excel. Please allow me to add these extra notes for scanned documents: 1. Ensure the document is upright (text reads left to right, up
  11. Hello @RyanW, Thank you for reaching out to us through our Community Forums! Please try opening up Nitro Pro and go to, "File > Preferences > Notifications" and uncheck the option, "Show In-Product Messages". Thank you for choosing Nitro and I hope this helps.
  12. AllainU

    Nitro Pro Won't Open

    Hello @Seagan Robinson, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). Lastly, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you ver
  13. Reymund G.

    Terrible Support From Nitro

    Hi @Chris Gagnon Thank you for reaching out to us through our Community Forums! My sincere apologies for any inconvenience this issue has caused. I have made a follow-up on your existing Nitro Support case which is about activation issue. Kindly wait for our response through the support ticket. Thank you for your patience and understanding. Kind regards,
  14. Reymund G.

    Expired Trial

    Hi Paul, Thank you for reaching out to us through our Community Forums! I have made an adjustment to your Nitro Pro license so you could reactivate your Nitro Pro installation. To reactivate, open Nitro Pro then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate. Kind regards,
  15. Reymund G.

    Reactivation After a Crash

    Hi @JLippey, Thank you for reaching out to us through our Community Forums! In checking the serial number you provided, that has been upgraded to version 13. Please install Nitro Pro 13 and use the upgraded serial number so you could proceed with the activation. The Nitro Pro 13 installer can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link After installing Nitro Pro 13, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the upgraded serial number (
  16. Reymund G.

    Nitro PRO activation error

    Hi @Akash Panicker Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 or older and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it. Alternatively, you can upgrade to the latest build of Nitro P
  17. Hi @Christian Hug, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number that only shows the first 6 digits? We will use this information to get the complete serial number, you can also provide the email address you used to purchase the Nitro Pro 13 license. Kind regards,
  18. I use nitro to edit documents daily in the office. It's been 4 days with no response from Nitro and have had to switch over to a different program. I swap over my license between my office computer and my laptop and the License no longer works. There is no option to cancel my subscription or cancel the renewal, how can you run a business like this?
  19. Reymund G.

    Transferring license to a new laptop

    Hi @david nevin, Thank you for reaching out to us through our Community Forums! In checking your account records, we were able to see your Nitro Pro license invoice receipt (purchased around June 9th 2021). We have sent again this invoice receipt to your email address *****@fgeuropeuk.co.uk. Kindly check your email inbox including the spam or junk mail folder. Please note that your license is a version 13 serial number and the installer for the version can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download
  20. Reymund G.

    Problem activating on second computer

    Hi @Erik Fredeen, Thank you for reaching out to us through our Community Forums! If you still have the invoice receipt during your Nitro Pro purchase, you can check there your serial number. In any case you no longer have the invoice receipt, please provide the email address you use when you purchase the license. You can also provide the serial number you see on your existing Nitro Pro installation, we will try to search for the complete serial number. Kind regards,
  21. paulrdoyle@icloud.com

    Expired Trial

    Once again the program shows I have an expired Trial. registered under pa*********@icloud.com Serial number will not work as it shows 2 active computers being used.
  22. Last week
  23. 234***-******-****** Doesn't show anything to deactivate!
  24. Akash Panicker

    Nitro PRO activation error

    Hi We have brought 10 licenses for Nitro Pro 12 & 5 licenses of Nitro Pro 11, we are now facing activation issues while activating licenses in new machines.
  25. I have recently formatted my laptop, after which it shows invalid serial number when I tried to reactivate
  26. I have the same problem. but have version 12. I uninstalled and reinstalled the Brother printer software and repaired Nitro. But it doesn't change. In the print queue, the file name of the file to be printed appears without its size and for pages N / A. When I print the file via the context menu, the page number and size appear in the queue and the file is printed. To see all of this I had to stop the printer, otherwise the job sent from Nitro would disappear immediately. With warm regards, Uwe
  27. Have created a form and all is working EXCEPT when I click the submit button which is supposed to send the PDF form to an email address. I get an error message which says "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel." I have the Mail app that comes with Windows set as my Default Email program and use this app to send and receive emails all the time. I don't really want to change to a different app for emails. Therefore, how can I get the fo
  28. After upgrade from Nitro pro 9 to Nitro Pro 13 I have missing nr new license Nitro Pro 13 Nitro pro 9 license was 234600-xxxxxx-305556 ivan@bertispexxxxxx.com
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