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Unable to open Nitro Pro due to the error 'An error has occurred. Please log in again'
AllainU replied to Rooster's topic in General Product Use
Hello @Rooster, Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience. In order for me to further assist you with your concern, could you please provide the following?: -A screenshot of the error you are receiving -When you uninstalled Nitro Pro, did you use our Clean-up Utility? -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by going to Control Panel > Programs and Features. -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? Thank you very much in advance and I am looking forward to hearing back from you. - Yesterday
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Hi @santivega, Thank you for reaching out to us through our Community Forums! I have responded to the private message you sent regarding this concern. Please check your community forums inbox and let me know if you have any further questions. Cheers!
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PhilK1359 joined the community
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@Litro We're sorry to hear you don't find our new System Tray to be a useful tool to you. Our intention was to improve your productivity by making recently opened documents easily accessible, among other things. If you do not wish to have this system tray as part of your Nitro Pro experience, you can disable it in two different ways: Either by following instructions here: https://support.microsoft.com/en-ie/help/4026268/windows-10-change-startup-apps , or by removing the value 'Nitro System Tray' under the 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run' registry key
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Hi @Lessable, Please accept my sincere apologies for the delay and any inconvenience this issue has caused. I have sent my response to your private message along with the details regarding your concern. If you have any further questions, feel free to reach out through that private message. Cheers!
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gpattillo changed their profile photo
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gpattillo joined the community
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@John Wang thank you so much for this feedback. We'll make sure to test it again and make the corrections to our User Guide. Have a great day!
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Hello @SydneyBob, Thank you for reaching out to us through our Community Forums! As much as I would like to assist you with your concern, this is not yet possible at the moment. We are always looking to improve Nitro Pro that is why customer’s feedback are important to us. Please note that an internal case was already submitted for the same feature request and there is no ETA for this as of this moment because it is part of our long-term road-map. I also saw your forum post in our Product Improvement page for the same feature so for now, kindly check for updates on this page from time to time: https://www.gonitro.com/nps/product-details/downloads Thanks for choosing Nitro Pro and I apologize for the inconvenience this caused.
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Glitter Tattoo Spain joined the community
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Hi Leslie V, Thank you for contacting me. I sent you an email thinking that that's what you meant by "via direct message," but it bounced back. I do not see the "cleanup tool" in Nitro Pro. I also do not see how I can attach the zip file you requested on this website - please help. I am using Nitro Pro (12.14.0.558) x64. I tried to scan 3 times selecting either the WIA or TWAIN printers but none worked. I believe that I typically use the WIA printer. I look forward to hearing from you. Many thanks, SAC
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Hello @ade alafia, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
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In Nitro, click on the dialogue box that shows "Print All Pages"- at the very bottom is a "Reverse Pages" option. Hope that helps!
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Hello @Kevin Arehart, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, please send us the sample file (with sensitive information extracted) so I can replicate it on my end by sending me a private message. Thank you very much in advance and I am looking forward to hearing back from you.
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Sent you a private...
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Hello @mfiske, Thank you for post in this thread. I went ahead and checked the Bugsplat reports you submitted and I can see they all points to below details using your Nitro Pro 12.14: Function: npdf!CNxPDField::get_cos_obj Location: cnxpdfield.cpp(112) Explanation: c0000005 Access violation To further assist you, I would love to get a copy of the file (with extracted sensitive information) you are working with do more tests. Is this possible? Thank you very much in advance and I am looking forward to hearing back from you.
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Opening an existing PDF to change the submit button's email address. However, myself and another user are both experiencing this error message indicating that the document could not be saved. Looking for a resolution. Thanks!
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Kevin Arehart joined the community
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ShawnyC joined the community
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Thanks Bill! I appreciate it!
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Hello @cknoell, To send a direct message, move your mouse and hover over my user image then click on message. I look forward to hearing back from you.
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Can't Activate product in application or in onlione portal
Leslie V. replied to MP8371's topic in Activation/ Installation
Hello @MP8371, Thanks for reaching out! I released your key so you can reuse it. I hope that helps! -
No difference between Orange and the hideous Dark Gray - the scroll bar button is invisible.
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Hello @p.willis Thanks for reaching out to us! Can you please try the solution suggested here: Cheers!
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Hello @roband, Thanks for reaching out to us! You can change it in the preferences. Go to File > Preferences > Appearance > in the Interface group, you can change the background theme to Dark Gray or Orange I hope that helps!
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quite terrible color discrimination about the scroll bar, should be fixed
roband replied to qhgu's topic in Nitro Pro
My company has received so many complaints about this issue tht's been prevalant for several releases I notice many people using Adobe again. -
ade alafia joined the community
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By necessity I sometimes need to print on an inkjet printer. I can't find an option on Nitro to print in reverse order like you can in Adobe. Where is this important function hidden?
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How on earth do I get the scroll bar tag to be more visible. The almost white on almost white doesn't work for me at all...
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roband joined the community
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Hi @Leslie V., I already tried your steps based on that page the error still prompt. Any other steps to fix this ?
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Thank you again. It worked. Have a nice day!
