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Hello @Fabio Carniani, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to

Merci pour ces infos. Je contacte mon informaticien et vous tiens informé de la suite. Merci beaucoup Thank you for this info. I contact my IT specialist and keep you informed of the rest. thank you so much

Bonjour. Je vous remercie pour ces renseignements que je transmets à notre service informatique. Cordialement. Hello. Thank you for this information that I am passing on to our IT department. Cordially.

Hi all! I have an issue trying to activate Nitro 11. My licence code is valid for 2 PC: yesterday I deactivated one of my two licences from a PC and I installed again Nitro 11 in another PC. Unfortunately, when I tried to activate it in the second one, I got the error #24. I went on https://licenses.gonitro.com/prd/portal and I realized that I still have 2/2 activations allowed, but still I cannot activate the product. Another strange thing: in the web page that I linked before, there's written that my licence is valid for Nitro 12, but it's not true (for sure) because going on Help-

Hello Francis, Thank you for your message - I can help you out. Please note, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade Or install the latest Nitro Pro 12 update so you can continue using your purchased license: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 9 serial number. I hope this helps. Let me know if you require anything else.

Hello Emin, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response.

Hi, I'm trying to activate my Nitro Pro 9 licence. When I go to your activation portal, I see that I've reached the max number of activation. When I click Deactivate, it asks me to select a device, but I don't have any device choices on screen. My serial number is Please, can you deactivate it for me, so I could reactivate it on my new laptop computer? Thank you, Francis

Hello Joe, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response.

Hello Leslie, I ran the cleanup tool and did a reinstallation. This has no effect. Printing works for some simple documents. For most documents, the printer hangs at 1% and crashes

Hi @Reymund G. It works. Thank you very much for the solution.

The company, EKTAM which I am working for, has the license for nitro 9 program. We would like to install nitro 9 to a new office worker's computer but we could not find the setup file. How can we find the setup file, can anyone help us? Thanks.

When upgrading PCs, we cannot activate version 12.14.0.558. We cannot use version 12.16.9.574 because that version crashes when printing to our Kyocera printers. How should we proceed?

Hello @Joe Fernandez, Thank you for reaching out to us through our Community Forums! With regard to visiting our website in order to download and install newer builds, we’re currently setting up an online system that will allow only minor updates to all customers. With past versions of Nitro Pro (like earlier builds of 11 and older versions), the program has a 'Check for Updates' feature that our development team disabled and haven’t bring it back. As much as we would like to provide you when this feature will be up again, there is no ETA from their team. As per our

Hello @Christine Lawrence, Thank you for reaching out to us through our Community Forums! As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -20: Error - Invalid license number or -24 Error: Activation Error). To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please update to Nitro Pro 12.16.9.574 using below direct MSI links: x32 http://install.nitropdf.com/prof

To eliminate red grid lines, go to File>Preferences, then when the pop-up box titled "Nitro Pro Preferences" comes up, go to the bottom of the left-hand box and select "Units and Grid". You'll see a section that says "Grid Settings". Uncheck the box that says "Show Grid".

Hi @Sophia Stephens Thank you for reaching out to us through our Community Forums! Could you please confirm if the account that you were trying to change the email address is a Nitro Sign account? Please take a screenshot as well for further clarification. Thank you in advance. Kind regards,

Hello @Fabio Carniani, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 11? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.

I sent some docs out to a client for signature 2 months ago. The client has signed them and I have the emails saying signature is complete. However, when I click on the links in the emails to view the signed documents I get a 404 error and I can't retrieve the docs. Does NitroSign delete signed docs after a certain time? 2 months seems like a very short time to keep the docs if so. Is there any way I can retrieve these documents?

Hello @Brady Briffa, Thank you for reaching out to us through our Community Forums! This commonly happening with PDF files with vectors / images so please run OCR with Make Searchable + Editing by referring to this article: https://kb.gonitro.com/knowledgebase#/search/ocr/000004314 Thank you for choosing Nitro and I hope this helps.

Hello @Sam Mok, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 8? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.

Hi, I upgraded to a new computer and successfully deactivated Nitro on old computer but cannot activate Nitro on new one. Please let me know what you need me to provide you to assist me. I get the -24:Activation Error and had my IT Support Team follow the manual steps with no luck. My email address is christine@pipedreaxxxxxxxxx.com. Thank you, Christine

Hi Nitro Team My old laptop crashed and I have moved to new laptop and my Nitro Pro 8 needs to be reinstalled. i have the Serial number but unable to find the N8 version that can be installed. Please assist. I saw in a couple of posts that N8 is not available anymore ? How do I progress from here. Thanks Sam

Cannot edit text on pdf document

Hello @TubeLugs Please try the suggestions here:

Hello @Sandeep Vanga Please note, we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy You can either upgrade to Nitro Pro 13: https://www.gonitro.com/pro/upgrade Or install the latest Nitro Pro 12 update so you can continue using your purchased license: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 8 serial number. I hope this helps. Let me know if you require anything else.