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Hyperlinks lost or shifted when converting from MS Word
bokee88 replied to bokee88's topic in Conversion
Thanks for the offer to help, BTW. -
Hello @Linda Jensen, For better case handling, please refer to this thread: Thank you very much!
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Hello @MRT, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 13? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you.
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Nitro Pro 10 constantly crashing when starting OCR
AllainU replied to Lesta99's topic in Crashing/ Freezing
Hello @Lesta99, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If that did not help, could you please provide the following information?: -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.x.x.x, e.g. 10.5.9.9) or you can go to Control Panel > Programs and Features. -The serial number of your Nitro Pro. This matters because our business installers are different from the online ones. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. -
Hello @Linda Jensen, Please refer to this thread: Thank you!
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Hello @Linda Jensen, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial number of your Nitro Pro.This matters because our business installers are different from the online ones. -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -A copy of the file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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Jeremy_G joined the community
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Hello @david78, Thank you for the private message. I have checked our server logs and I can see you were able to activate your Nitro Pro 13. Should you still need further assistance, please do not hesitate to reply to this thread. Thank you for choosing Nitro and have a nice weekend ahead!
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Having trouble when saving documents. The information disappears after saving. Was there an update to the software that caused this problem. I was not having the problem on Monday but started having the problem on Thursday. Can someone in tech support please contact me to fix this problem. Thanks. Linda
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Lynn Reber started following
Can´t acitvate Nitro Pro 12 0 devices registered
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Hello @jpotrz, Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy If your users are about to be transitioned to an RDS server, their Nitro Pro 11 will not work because these licenses are for desktop deployment, not for server deployment. To further assist you, we highly suggest contacting our Sales Team by filling-up this form to purchase a Nitro Pro 13 Enterprise when a License-file: https://www.gonitro.com/contact-sales Please be informed that our Enterprise License-File uses a different type of licensing-model (not based its activation on Computer IDs) and works perfectly with virtual environments. Just a heads-up, our Sales Team can only send a quote if you will purchase a minimum of 20-user license. Thanks for choosing Nitro Pro and I hope this helps!
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Thank you
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Hyperlinks lost or shifted when converting from MS Word
bokee88 replied to bokee88's topic in Conversion
- Build of Nitro Pro: 13.6.0.108- A copy of the Word file: Will send right after this.- I also send screenshots to you. -
Hello @Fpatron, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. Thank you for choosing Nitro and I hope this helps!
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CTRL F does not find a word and I am looking at it
carversmith posted a topic in General Product Use
Version 13.9.1.155 I removed and reinstalled it, fought the license a bit but then it worked. Key starting with 50496 When I do a ctrl+f or use the Find Document tab near the top of the screen it does not find the word and I am looking at the word. About Nitro shows do I want to deactivate so it is activated. Windows 7 PRO, 64 bit, 32 GB of memory. Foxit Phantom finds the word -
Hello @Rad, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. In order for me to further assist you with your concern, could you please provide the following?: -The serial number of your Nitro Pro 12. This matters because our business installers are different from the online ones. -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @Joeg, Thank you for reaching out again to Nitro Support. In order for me to further assist you with your concern, could you please provide the following?: -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features. -Please send us a copy of the Word file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. -What is your workflow when converting the Word file to PDF? Did you use the Nitro Addin tab or by going to MS Word's File > Print > PDF Creator? -A screenshots of any important information like the gaps or changes in formating. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @DavidFiji, Thank you for reaching out to us through our Community Forums! Please be informed that '-20: Error - Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps!
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Trying to move activation from an old PC to a new and it isn't accepting our serial number
AllainU replied to NeverAgain's topic in Activation/ Installation
Hello @NeverAgain, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your records, could you please provide the serial number you are having issue with? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. -
I have 5 individual licenses that we have been using without problems. However, those 5 users will be transitioning to an RDS server for their logins and I'm assuming I can not use those existing 5 Nitro Pro licenses on that single RDS server, correct? Or is there a way to use those existing license keys in an RDS environment? If not, I assume then I'm going to have to purchase new Nitro licenses for use on the RDS server itself? Thanks in advance!
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Hello @AlanH, Thank you for the private message and my apologies for the delay. I made an adjustment on your Nitro Pro 10 license so please try upgrading again to Nitro Pro 13 on your end. I should also let you know that Nitro Pro 10 is no longer supported as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy Unfortunately, we have no comparison chart between Nitro Pro 10 and Nitro Pro 13 so please refer to this matrix as an alternative: Thank you for choosing Nitro and I hope this helps!
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Hello @mane, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 11? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Once I have your serial number, I should be able to answer your inquiry. Thanks and I am looking forward to hearing back from you.
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Can someone please contact me to figure out why the text is not saving after I save a PDF. Thanks
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Under the PDF from Scanner function, I see the option for Sheets: "Fronts & Backs" but this doesn't seem to collate the pages properly. e.g., If I scan a document made up of 3 pieces of paper (front and back), I have 6 pages -- using the "fronts" option Nitro organizes these as 1,3,5,2,4,6 using the "fronts & backs" option Nitro asks me to "scan the back of page 3" meaning the 3rd piece of paper, but then organizes these as 1,3,5,6,4,2 How do I get Nitro to organize the scans as 1,2,3,4,5,6?
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I purchased Nitro Pro 13 in November of 2019. My current version running on my windows 10 laptop is Nitro Pro 13.6.0.108 I would like to update it to the latest Nitro Pro 13 edition. I downloaded the installer for the updated version 13.9.1.155 but when I run the installer after a few seconds I get an error that the Nitro Pro Setup Wizard has failed. Any suggestions would be appreciated.
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Hello @lrp, Thank you for reaching out to us through our Community Forums! Did your machine installed a major Windows Update prior to this issue? If yes, kindly note upon the upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
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Dear Community, I seem to have an issue with my OCR Add-on in Nitro Pro 10. Every time I try to analyse a PDF using OCR, the Program crashes. I would really appreciate some assistance here as this feature was one major reason for me to upgrade from Adobe Acrobat freeware to Nitro. Thanks in advance! Kind regards Leander
