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    • Laura L.

      License Activation Portal   12/21/2017

      UPDATE: We are happy to announce that we have published a License Activation Portal on our GoNitro Support page: www.gonitro.com/support Please use this tool for activation issues, such as Error -23, before logging a Support Ticket or posting on the Community Forum.  Please be aware that this License Portal is to be used only by our Online/single users, not by our Business/Enterprise customers.

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  1. Yesterday
  2. Release date for Nitro Pro 12

    Why not just say by June 1? Anyway, looking forward to a bug free version 12.
  3. Release date for Nitro Pro 12

    @Ginak thanks for posting on our Community Forum! I believe our promotional emails mentioned May with no dates but, regardless, the release date for pre-sale customers is now scheduled for 30th of May. We're almost there!
  4. Deploying Via SCCM?

    Hello, we are currently trying to deploy version 10 via sccm following the guide here http://install.nitropdf.com/pro11/en/nitro-pro-deployment-guide.pdf it says we can use this command msiexec /i nitro_pro10_x64.msi /qn NPSERIAL=NPXXX in where we would change the NPXXX to our serial number. However when its deployed and installs its not activating and asking the users for the serial numbers. Any ideas what we are missing?
  5. Tiny font on printer list

    @kcarty sorry to hear that my suggestion wasn't a viable solution for you. I'd try @Steven Zakulec suggestion instead. As I mentioned before, this is something we're currently looking into.
  6. Tiny font on printer list

    Mario, I tried that. It made the dialogue box bigger and easy to read, but then the pdf itself didn't show properly and the whole image is no longer viewable.
  7. Tiny font on printer list

    @kcarty and @cshek I believe this problem is caused when Windows Resolution is set so high that scaling needs to also be set high (e.g. above 200%). This is something that we're currently looking into but here's the potential workaround: Windows 10: 1. Right click on the Nitro shortcut > Properties > Compatibility 2. Enable the "Override high DPI scaling behavior." > Select "System (Enhanced)" from the drop down box > OK Windows 8: 1. Right click on the Nitro shortcut > Properties > Compatibility 2. Enable the "Disable display scaling on high DPI settings" > OK
  8. Deleted my footer for page numbers

    Thanks again Steven, Repair did not work and I tried to enter like above but its not the same as the default one I had, tried to put a screen shot sample on here but not sure how to do it.
  9. Tiny font on printer list

    There's a workaround here: use the Batch printing option instead- File, Batch Printing, check "include all open documents". This uses a different style dialogue from the main Print one. If you want to make this easier to get to, set a keyboard shortcut or put the option on the Quick Access Toolbar. Here's some details on how to do those: http://kb.gonitro.com/knowledgebase#/search/keyboard shortcuts/000002042 You could always try upgrading to the latest version of Nitro if you aren't already (11.0.7.425)- it's possible the issue is fixed even though it's not mentioned in the release notes (https://www.gonitro.com/product/downloads ). Hope that sort of helps.
  10. Word search function for pdf-image documents not working?

    I did a quick test on Nitro 11.0.7.425 on a less-than-perfect scan. The original just had one page so I duplicated the page 3 more times, and then ran the Searchable OCR on it. The one word I expected to see 4 times (once per page), did in fact show up 4 times. It's possible Nitro can't correctly recognize the words you're searching for- to see the text Nitro has produced, you can use the Select tool and drag the box over the whole page. You can then right-click and copy that text to something else to see what the text was transformed into. You can also press CRTL-F, and then click on the gear to bring up Advanced Search, which shows neighboring text around any search results.
  11. Word search function for pdf-image documents not working?

    What version of Nitro are you on? I'll check my copy of Nitro 11 to see if that's also the case here.
  12. Deleted my footer for page numbers

    First I would try doing a repair of Nitro: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001641 Hopefully that puts the header and footer back in place. Otherwise, here's a screenshot of the Page Footer screen so you can recreate it exactly: https://i.imgur.com/kFjNWMK
  13. Tiny font on printer list

    I am having same problem - very small font in printer list
  14. Nitro Pro 12 Release Date?

    I'll believe it when I see it. In January we were told V 12 would be released in April. In March we were told it would be released in May. Now it's the beginning of June.
  15. Tiny font on printer list

    Once I added multiple printers to my computer today, the print dialogue box has a super-tiny font for the list of printers so I can't actually read which printer to use in Nitro Pro 11. Tech thought I needed to change my display, but that gave me a readable print dialogue box and an unreadable pdf. Anyone else have this bizarre issue and know how to resolve it?
  16. Have looked all over your website and have seen no mention of Nitro Pro 12 release date. It was advertised (and purchased) in late March with an early May date. What's the latest?
  17. Nitro Pro landscape Printing faulty

    This is not a very satisfactory response for those of us who've already bought the product. You acknowledge the defect but make your customers wait. (And obviously you are able to deal with it sooner, based on your previous response to @BrianO.)
  18. Last week
  19. My Nitro Pro 11 is constantly freezing and occasionally crashing in the same manner as posted above. There are many similar post for the Nitro Team to not be able to replicate it. I have un-installed and re-installed and the same thing happens. Please let me know of a solution. When is the upgrade available? Thank you, TBoneS
  20. I am trying to install Nitro Pro 6 on a Windows 7 computer. This is the second computer and I have 2 licenses. The first computer installed and activated fine but on the 2nd computer I am getting an error message when I try to launch Nitro Pro. The window title is ERROR and the error message is "Originally licensed on a different computer". I have uninstalled and reinstalled with no success. Please help. Thank you, John.
  21. A bit similar to AlexM, it seems my OCR is done ONLY on the first page of the scan! Do you have an idea of what is going on?
  22. Deleted my footer for page numbers

    Hi Stephen, Thank you for your reply. Not sure how I did it...I was trying to remove the page number footer from a document I was working on and I removed the footer from the program. I closed the program so can't undo and do not see the option when I click on header/footer for page numbers.
  23. Hi there, Thank you for providing your findings including the steps you took to address the intermittent unresponsiveness of the program when working within documents. Unfortunately, we have not been able to replicate the freezing issue on our end which is why this item has yet to be fully addressed. I'd like to work with you further on this and grab your procmon logs and notate the exact steps you took to address this item. I will reach out to you directly so that we can continue to work further as a solution to this issue will be beneficial to all of our users.
  24. Changes to the Toolbar are not permanent

    I'm having the same problem.
  25. I'm having the same issue with my single license. I either get a notice to reinstall or error #401.
  26. Hello @RGhetti, Thank you for reaching out to us through our Community Forums! I already responded to the support ticket you have submitted. Kindly respond to it moving forward. Cheers!
  27. some serious frustration, we've purchased 40+ licenses and it is a constant battle to keep them activated. -23 error license used when trying to reactivate. having existing licenses stop working. no way to call and get support. please advise
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