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  1. Yesterday
  2. AllainU

    Nitro Pro Crashing When Editing

    Hello @Tony Dips, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Any changes you are aware of before this happened? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. -Where are the files saved (local, a shared drive or an external drive) when you are trying to edit? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you.
  3. AllainU

    Opening pdf outside of internet explorer

    Hello @PLOnyx251, Thank you for reaching out to us through our Community Forums! If your users prefer opening PDFs through the program itself, please refer to the following steps: a. Close your Internet Explorer and any related programs. b. Open Nitro Pro. c. Click on the Help tab > Support Tools > Browser Plug-ins d. Make sure the box next to "Display PDF files within IE using Nitro" is un-checked > Click Update Plugin. e. Open Internet Explorer, go to " Tools > Manage Add-Ons" f. Under All Add-Ons and Run without permissions, ensure that the NitroPDF.IE.ActiveDoc is disabled. g. Finally, open up a PDF file in IE Thank you for choosing Nitro and I hope this helps!
  4. AllainU

    Nitro Pro 11 - Unable to convert PDF to Word

    Hello @ITmanager00, Thank you for reaching out to us through our Community Forums! To run a repair of Nitro Pro, we have this article with detailed steps?: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 If the steps in the article did not help and in order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Nitro Pro build (format is 11.X.X.X, e.g. 11.0.7.411) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Where are the files saved (local, a shared drive or an external drive) when you are trying to convert? Can you check if you have the same issue when the file is saved locally? -Could you please try converting to PDF by opening the Word document using MS Word > File > Print > PDF Creator 11. How did it go? Thank you very much in advance and I am looking forward to hearing back from you.
  5. When I try to convert any PDF document to Word format I receive an error message which states: The PDF file could not be converted. The selected output file is already opened in another application and cannot be overwritten. I have closed all applications and rebooted twice. I have copied the source document to a new file. I have also run Repair on the installed program twice. The error continues to display. When I click the OK button Nitro Pro opens a Save As box and any name entered for a file name generates a File not found error. How do I repair Nitro Pro 11 so I can convert PDF files to Word format again? Many thanks for any help provided! Ken
  6. I have a number of users who need to be able to open downloaded .pdf's in Nitro instead of the Internet Explorer Browser. Please help!!!
  7. I'm trying to edit a specific PDF file that was working fine the other day. However now when ever I zoom in, click Edit and click anywhere on the document, it immediately closes and brings up the crash report. I've already run a reinstall and repair on the programs, restarted everything and started from scratch with the document but nothing is working. System info Windows 7 x64 Version: Nitro pro 12.1.0.195
  8. AllainU

    Can't Install Ver 12

    Hello @ted@tedcoffelt.com, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. It seems to me you were chatting with Nitro Support, however, I am unable to find the forum thread or a support ticket to review what has been done or provided already. Did you use a different email address to submit a forum post or a support ticket for this issue? Would it be possible to provide so I can review your case? If you installing Nitro Pro 12 using our online installer, please try these offline installers instead: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you.
  9. AllainU

    Some Text Boxes are Blacked out when printed

    Hello @PJA, Thank you for this information. For me to better assist you on troubleshooting this issue, could you please change your Ricoh Printing Preference > Detailed Settings > Print Quality > Advanced > From Vector to Raster > Apply? If above setting did not help, could you please try the following as well?: -Set Nitro Pro as the default PDF viewer -Uninstall and reinstall your Ricoh driver -Install custom drivers from the Ricoh website: http://support.ricoh.com/bb/html/dr_ut_e/nrg1/model/mpc2004ex/mpc2004ex.htm Thank you for choosing Nitro and I hope this helps!
  10. ted@tedcoffelt.com

    Can't Install Ver 12

    I have attempted to do everything that Nitro asks. Now, my system is locked at "Installing 7% Completed" Because I have already uninstalled Ver 11, I can't do any work with Nitro. Do I need to go somewhere else? Ted
  11. ted@tedcoffelt.com

    Can't Install Ver 12

    I am trying to upgrade from Ver 11 to Ver 12. I have done the following: I I am trying to move from Ver 11 to Ver 12 so I can use the enhanced OCR. I deactivated 11 and then uninstalled Ver 11. I then ran the special tool to remove all traces of Nitro. As directed, I reboot. Now, when trying to install Ver 12 I get "The instruction at 0x00007FFD86678BEA referenced memory at 0x00007FFD86678BEA. The memory could not be written." It will not go any further installing. I am a user since 2012. I have spent over $400 with Nitro (and required it to be used by members of my crew) but they will not help me with this install. They will not even tell me if the enhancements to OCR will give me benefit. I am so frustrated. I now recognize why I have been spending more of my time with Adobe and not with Nitro. While on Chat with the support person, he didn't even read what I typed. He kept asking the same questions. Nitro, i my opinion, is not interested my success. I hope all will get solved soon. Thank you for helping me out. Ted Coffelt, Boulder, CO
  12. Mike R

    debug.log

    I am seeing this issue as well. Is there a way to deselect "Show in-product messages" from the registry? Thanks, Mike
  13. Leslie V.

    something block during installation of Nitro 12

    Hello @Rajesh Gupta, Thanks for reaching out! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system. http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below: https://www.gonitro.com/nps/product-details/downloads I hope this helps!
  14. Leslie V.

    Activation

    Hello rsturgeon, I cannot find a Nitro Pro 11 key. Please send it to me via direct message so I can check. Thanks!
  15. Hello Susan, You can get them from here: https://kb.gonitro.com/knowledgebase/#/search/installer/000004464 Cheers!
  16. Leslie V.

    Rule not working in Adobe

    Hello @ShawnyC, Thanks for reaching out! Please send us the file so we can have a look. Thanks!
  17. I've created a PDF in Nitro which has required fields, so when 'submit' is hit, it flags up when required fields have not been completed and cannot be submitted. However, when I open these forms in Adobe (which the majority of people use), it's allowing submissions even if the entire form is left blank. Is there any way to fix this? I'm using Nitro Pro 12.12.1.522
  18. rsturgeon@centurytel.net

    Activation

    I had to reformat my now i can not activate Nitro Pro 11
  19. Hello, I am trying to install Nitro Pro 12 for my Pcs. During running the installer with admin privileges, the installer won't go past 0% download and errors appear with the message "Something is blocking Nitro" I have checked my firewall nothing is blocked. please advise
  20. Hi, I had Nitro Pro 8.5.5.2, I want to deactive it from current computer and activate it on new computer (window 10) I google and can not find where to download this version. please help.
  21. PJA

    Some Text Boxes are Blacked out when printed

    Dear AllainU, I am printing from a physical printer, via a network, which is shared. i do have the latest software installed 12.0.0.112 Printer is a RICOH MP C2004ex. Yes, it happens with every file that has pictures in it. Nitro is selected as the default printer. I have printed it with a Brother HL-L2350DW series and it came out OK, and with this i could make copies with the RICOH. Samples attached of what the print looks like, as well as the original file. thank you! https://drive.google.com/drive/folders/1ueoHBCesjlq8GUQ7K0zhYYgyCcwQWM4f?usp=sharing
  22. Last week
  23. AllainU, thank you, thank you, thank you! That fixed everything. Now my new Nitro Pro text is as crisp as the first version. Appreciate your taking time out of your busy day to help me. Now I'm loving my new Pro version.
  24. Hello @JimL, If you do not have that hidden folder, are you receiving the error message 'Nitro Pro Setup Wizard has failed'? If yes, could you please try the steps in this article?: https://kb.gonitro.com/knowledgebase/#/search/failed/000003595 Thank you very much in advance and I am looking forward to hearing back from you.
  25. Hello @JFM, Thank you for reaching out to us through our Community Forums! To further assist you, could you please try these steps?: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable 'Override high DPI scaling behavior' 6. OK > OK to save the setting and test Nitro Pro again. Thank you for choosing Nitro and I hope this helps!
  26. AllainU

    Some Text Boxes are Blacked out when printed

    Hello @PJA, Thank you for reaching out to us through our Community Forums! I checked the link you provided, however, it is routing me back to this Forum page. To further assist you, could you also please answer these questions?: -Are you printing to a physical printer? Is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer? -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. Thank you very much in advance and I am looking forward to hearing back from you.
  27. AllainU

    Highlight and Cross out

    Hello @april.sutton@cigna.com, Thank you for reaching out to us through our Community Forums! Upon checking our system using your email address, I can see you already submitted a support ticket. For better case handling, kindly wait for my colleague's response through the support case. Cheers!
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