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  3. AllainU

    Image quality loss during conversion

    Hello @MikeD13, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. Also, please include Support Tools file from the affected machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594 Thank you very much in advance and I am looking forward to hearing back from you.
  4. AllainU

    No Nitro Conversion tabs in 2016 Office Ribbons

    Hello @mfiske, Thanks for your response and patience. For me to further assist you, kindly send me a provide message and provide Support Tools file from the affected machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594 Thank you very much in advance and I am looking forward to hearing back from you.
  5. With Nitro Pro 11, choosing the "Print Ready" option for "Make PDF files" resulted in the images not losing any quality (at least they didn't appear to). With Nitro Pro 12, the images are definitely being reduced no matter which option I choose (the resulting file size is smaller than the image). The image is definitely fuzzy when the PDF is printed. Is there a problem with this feature in Nitro Pro 12?
  6. AllainU

    The service does not have sufficient privileges.

    Hello @DragonflyOffice, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers!
  7. EdK

    Cloud Upload Fails

    I am trying to upload a large (49MB) PDF from Pro 12.6.1 using the File>Save As> Cloud option. It says that it's uploading, but then stops with a failure message - not connected to internet (but the computer - and two others I tried - are ALL CONNECTED). By Googling, I've come across comments that lead me to believe that there is a file size limit that is causing this problem. True?
  8. AllainU

    License Already Used

    Hello @crapanzano Edel, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you.
  9. Hello @Wen, Thank you for reaching out to us through our Community Forums! If you will purchase a single user license, please note it can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA): https://www.gonitro.com/support/eula 'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is not used at the same time as the software on the primary computer.' Thanks for choosing Nitro Pro and I hope this helps!
  10. Hello @F.Obregon, Thank you for reaching out to us through our Community Forums! If you installed Nitro Pro 12 and you're trying to activate using your Nitro Pro 6 serial number, that will not work. Also, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy If you are interested upgrading to Nitro Pro 12, kind visit our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your v6 serial number. Thanks for choosing Nitro Pro and I hope this helps!
  11. HVAC_Jack

    Failed Uploads

    I have searched and cant find an answer to his. Is there a file size limit for upload to nitro cloud from Nitro Pro? If it's a small file, few pages, it works fine. If I upload a larger file it get almost to the end and the upload fails and says there was a internet connection problem. Any ideas?
  12. We are experiencing the same issue again
  13. Theresereno

    Activation on Third Computer

    Hello AllainU. Thank you for your prompt response and helpful information. Wihen you say Nitro Pro 10 has been dscontinued and is no longer supported, I assume that means it is still functional and usable, but no longer has support options available? Also, is there a way to upgrade to the current version of Nitro Pro (Nitro Pro 12) with a perpetual license (one-time fee,not monthly subscription), that includes future upgrades? If so, what is the cost? Thank you again for your quick and professional assistance.
  14. Software version: Nitro Pro (12.9.1.474) x64 Operating System: Windows 10 Pro Architecture: 64-bit System Memory: 7.94 ГБ Current Locale: Русский (Россия) Description of the problem: I have a PDF file in which the text fields were created using Nitro Pro 11. These fields were created from one by copying with formatting. Their names are the same - F. After changing the field name from F to, for example, F721, F722, F913, it does not matter, the field type is changed from Text to CheckBox. When renaming previously named fields (F12 to F920 f. e.), this problem does not occur. If you undo the last operation, the Nitro Pro crashes.
  15. crapanzano Edel

    License Already Used

    Due to a problem, I had to reinstall nitro pro 12. After installation I wanted to activate it again but I can't. Is it possible to use the same key? The computer is the same. Nitro 12 license 234600-xxxxxx-xxxxxx
  16. Hi, I've tried everything I can possibly think of to get Nitro Pro running on my version of Windows 10, but I get the above error message with 'Please Reinstall'. I've literally exhausted everything I can find online to rectify this. Is there something obvious that I'm missing? I'm desperate to get this running as I use it for business. I have purchased Nitro Pro 12 Productivity Suite. Many thanks in advance for your help. Graham.
  17. Kelvin V.

    Failed to activate license

    Hi @Gavin O, Thanks for posting on our Community Forums! Looks like your license was upgraded to version 11. I'll create a ticket on your behalf and provide you with the details. Cheers!
  18. Hello Sir if i buy a Individual key,how many devices can be activated by an activation code? thx
  19. Hello, I got a new computer and installed Nitro 12, however in my old computer I had Nitro 6 and the new version isn't taking the serial number. Can you please help me with that?
  20. Yesterday
  21. AllainU

    Activation on Third Computer

    Hello @Theresereno, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, yes you can transfer you activation onto your third machine by deactivating through our Activation Portal: https://licenses.gonitro.com/prd/portal Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access. Thanks for choosing Nitro Pro and I hope this helps!
  22. I bought a NitroPro singe user license, activated it on the fist laptop. The first laptop crashed, and I activated the license on a second laptop. I now have a third / backup laptop I may want or need to install on in the future. Since the first computer crashed, wouldn't I still be on my second install with the third computer?
  23. Gavin O

    Failed to activate license

    Same problem. I forgot to deactivate a license before I uninstalled the Nitro Pro 10 app on Win7 workstation....and reinstalled on new Win10 workstation.
  24. AllainU

    video resolution

    Hello @call, Thank you for reaching out to us through our Community Forums! Are you referring to video or text / image resolution within any PDF documents? Either way, kindly run Nitro Pro with higher DPI mode by referring to these steps: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable Override high DPI scaling behavior. 6. OK > OK to save the setting and test Nitro Pro again. Thank you very much in advance and I am looking forward to hearing back from you.
  25. Version: 11.0.8.470 Even though it's selected in preferences, none of my users can select text in the PDF with the hand. They have to toggle it in the taskbar. Anyone have any clue why this preference setting is being ignored?
  26. Leslie V.

    Version for Windows Server

    Hello, Thanks for reaching out to us! In order to install Nitro Pro on a server, you will need a server license in addition to a compatible setup. Server licenses are part of Business plan which is for 11+ users. I f this is something that interests you, you can fill out the form here so one of our Sales team members can contact you: https://www.gonitro.com/pricing Cheers!
  27. I'm running Windows 10 on two separate computers. I have the exact same problem With Nitro Pro 12 on both computers. specifically, the only version of Nitro Pro 12 that operates correctly is 12.0.0.112. with every version since, including the version that became available on February 13, 2019, I experienced precisely the same problems on both machines. First, the "Add Tools Favorite Tools" icon on the Home" menu is grayed out and does not function on every version after 12.0.0.122. Second, modifications to the Quick Access toolbar do not survive when the application is closed. When the application is reopened, the quick access icons return to the default settings. third, all versions after 12.0.0.122. crash constantly. I've done complete Nitro Pro uninstalls before installing versions after 12.0.0.122. identical problems as described above with each subsequent version on two separate PCs.
  28. Hello! I am a new user to the NitroPro 12 on Windows10. I noticed that the scrolling speed is super fast on Nitro. Any idea how i can adjust it? Thanks in advance!
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