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  3. Hello @Rooster, Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience. In order for me to further assist you with your concern, could you please provide the following?: -A screenshot of the error you are receiving -When you uninstalled Nitro Pro, did you use our Clean-up Utility? -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by going to Control Panel > Programs and Features. -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? Thank you very much in advance and I am looking forward to hearing back from you.
  4. Yesterday
  5. Reymund G.

    Older Version of Nitro Pro

    Hi @santivega, Thank you for reaching out to us through our Community Forums! I have responded to the private message you sent regarding this concern. Please check your community forums inbox and let me know if you have any further questions. Cheers!
  6. Mario K.

    Remove autostart of NitroPro systray

    @Litro We're sorry to hear you don't find our new System Tray to be a useful tool to you. Our intention was to improve your productivity by making recently opened documents easily accessible, among other things. If you do not wish to have this system tray as part of your Nitro Pro experience, you can disable it in two different ways: Either by following instructions here: https://support.microsoft.com/en-ie/help/4026268/windows-10-change-startup-apps , or by removing the value 'Nitro System Tray' under the 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run' registry key
  7. Reymund G.

    Older Version of Nitro Pro

    Hi @Lessable, Please accept my sincere apologies for the delay and any inconvenience this issue has caused. I have sent my response to your private message along with the details regarding your concern. If you have any further questions, feel free to reach out through that private message. Cheers!
  8. Mario K.

    JavaScript example error

    @John Wang thank you so much for this feedback. We'll make sure to test it again and make the corrections to our User Guide. Have a great day!
  9. AllainU

    FOR STAMP CREATION

    Hello @SydneyBob, Thank you for reaching out to us through our Community Forums! As much as I would like to assist you with your concern, this is not yet possible at the moment. We are always looking to improve Nitro Pro that is why customer’s feedback are important to us. Please note that an internal case was already submitted for the same feature request and there is no ETA for this as of this moment because it is part of our long-term road-map. I also saw your forum post in our Product Improvement page for the same feature so for now, kindly check for updates on this page from time to time: https://www.gonitro.com/nps/product-details/downloads Thanks for choosing Nitro Pro and I apologize for the inconvenience this caused.
  10. SAC

    Not able to scan

    Hi Leslie V, Thank you for contacting me. I sent you an email thinking that that's what you meant by "via direct message," but it bounced back. I do not see the "cleanup tool" in Nitro Pro. I also do not see how I can attach the zip file you requested on this website - please help. I am using Nitro Pro (12.14.0.558) x64. I tried to scan 3 times selecting either the WIA or TWAIN printers but none worked. I believe that I typically use the WIA printer. I look forward to hearing from you. Many thanks, SAC
  11. AllainU

    Mr

    Hello @ade alafia, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  12. Steven Zakulec

    Reverse order printing

    In Nitro, click on the dialogue box that shows "Print All Pages"- at the very bottom is a "Reverse Pages" option. Hope that helps!
  13. AllainU

    Error 0x4001002C

    Hello @Kevin Arehart, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, please send us the sample file (with sensitive information extracted) so I can replicate it on my end by sending me a private message. Thank you very much in advance and I am looking forward to hearing back from you.
  14. mfiske

    help! text boxes changing into check box?

    Sent you a private...
  15. AllainU

    help! text boxes changing into check box?

    Hello @mfiske, Thank you for post in this thread. I went ahead and checked the Bugsplat reports you submitted and I can see they all points to below details using your Nitro Pro 12.14: Function: npdf!CNxPDField::get_cos_obj Location: cnxpdfield.cpp(112) Explanation: c0000005 Access violation To further assist you, I would love to get a copy of the file (with extracted sensitive information) you are working with do more tests. Is this possible? Thank you very much in advance and I am looking forward to hearing back from you.
  16. Kevin Arehart

    Error 0x4001002C

    Opening an existing PDF to change the submit button's email address. However, myself and another user are both experiencing this error message indicating that the document could not be saved. Looking for a resolution. Thanks!
  17. Leslie V.

    Keeping Nitro Pro Activated

    Thanks Bill! I appreciate it!
  18. Leslie V.

    Cannot delete pages from a PDF document

    Hello @cknoell, To send a direct message, move your mouse and hover over my user image then click on message. I look forward to hearing back from you.
  19. Hello @MP8371, Thanks for reaching out! I released your key so you can reuse it. I hope that helps!
  20. roband

    Scroll bar button contrast

    No difference between Orange and the hideous Dark Gray - the scroll bar button is invisible.
  21. Leslie V.

    Cant install Nitro Pro 11

    Hello @p.willis Thanks for reaching out to us! Can you please try the solution suggested here: Cheers!
  22. Leslie V.

    Scroll bar button contrast

    Hello @roband, Thanks for reaching out to us! You can change it in the preferences. Go to File > Preferences > Appearance > in the Interface group, you can change the background theme to Dark Gray or Orange I hope that helps!
  23. My company has received so many complaints about this issue tht's been prevalant for several releases I notice many people using Adobe again.
  24. ade alafia

    Mr

    Please my SDD crashed, I have deactivated all old activations, yet i keep getting error 23, when i tried to activate again please help
  25. roband

    Reverse order printing

    By necessity I sometimes need to print on an inkjet printer. I can't find an option on Nitro to print in reverse order like you can in Adobe. Where is this important function hidden?
  26. How on earth do I get the scroll bar tag to be more visible. The almost white on almost white doesn't work for me at all...
  27. ihsan majid

    Nitro Pro 11 Installation Problems

    Hi @Leslie V., I already tried your steps based on that page the error still prompt. Any other steps to fix this ?
  28. Gudrun

    Activation issue.

    Thank you again. It worked. Have a nice day!
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