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- Today
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Chris Worth joined the community
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davidhazlett@hotmail.com joined the community
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Reymund G. changed their profile photo
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Getting error -23 even though there are no activated licenses
Reymund G. replied to Renaud's topic in Activation/ Installation
Hi @Renaud, Thank you for reaching out to us through our Community Forums! A necessary adjustment has been made on your Nitro Pro 12 license. Please give the activation another try and it should be good to go. I hope this helps and thanks again for reaching out to us. -
Hi @Sylvia McGraw, Thank you for reaching out to us through our Community Forums! The Advanced text recovery settings can be found under File > Preferences > Conversion > Advanced text recovery. There are three options there that you can try (All text, Just problem text, Don't fix problem text) and see if it makes a difference. If all the options did not work, the document may have certain coding elements that are not supported on the target format. Try to reprint the PDF document using Nitro PDF Creator then once done, try to convert it again to Excel. These are the steps on how to reprint the PDF document: 1. Open the PDF document in Nitro Pro. 2. Go to File > Print > Nitro PDF Creator as the printer. Please let me know how it works for you.
- Yesterday
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need reinstall, won't deinstall, won't reinstall
Jeni soul replied to claudej's topic in Crashing/ Freezing
Does this machine helps to sew the properly? See how to choose the right machine for you. -
Jeni soul joined the community
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Getting error -23 even though there are no activated licenses
Renaud posted a topic in Activation/ Installation
HI, I have been trying to activate my v12 license on a machine but I'm getting error -23. I deactivated all machines and went on the activation portal (https://licenses.gonitro.com/prd/portal) and deactivated all licenses there again, so I should be able to install it on 2 machines. However, when download and re-installing v12, I'm still getting that same error -23 and that my trial has expired. -
please see PM
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Jeanne Whipple joined the community
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Karen Vierra joined the community
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bala chanter joined the community
- Last week
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Search Freezing on Nitro Pro 12.16.3.574
gulsah erinc replied to Syed Sajjad Haider's topic in Crashing/ Freezing
My Nitro Pro freezes when I try to search something in the PDF. I have already tried compatiblity mode with Windows 8, but it did not work. I tried with many pdfs from different sources and size. But it does it to all PDFs. I need this resolved asap, othervise it affects my work a lot. Thanks -
gulsah erinc joined the community
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Search Freezing on Nitro Pro 12.16.3.574
gulsah erinc replied to Syed Sajjad Haider's topic in Crashing/ Freezing
Hello, I do have the same problem. I have Nitro Pro 12.16.3.574 and it freezes when I try to search soething and I have to close it through task manager. I need this solved asap becuase it affects all my works. Thanks in advance. -
i just purchased Nitro 13 and having a problem converting a pdf file to excel and received the following error message. The file contains non-standard encoding and may not be processed correctly. If the conversion contains errors, you can change the Advanced text recovery setting in conversion to improve the output quality.. Not sure how to do this. My conversion is coming out in gibberish in excel file. Please advise, Sylvia (sylvia@mcgrawtax.com) Thank you
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Cant activate with serial number on new laptop
AllainU replied to Jessica Tan's topic in Activation/ Installation
Hello @Jessica Tan, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. -
Jessica Tan joined the community
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Cant activate with serial number on new laptop
Jessica Tan posted a topic in Activation/ Installation
Hi guys, I just purchase a new laptop and installed nitro pro and I am not able to activate it with my serial number. The error indicated that the 'serial number indicated does not exist". FYI, My serial number allows two activation. So far I have only have one activation with my old laptop. Appreciate if you can help. Thanks, Jessica -
I cannot use my digital sign that is already working in other places... Indicate "it could not be signed due to error." Could help?
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Need to buy upgrade from Nitro 12 to Nitro 13
Eric Ladenheim replied to Eric Ladenheim's topic in General Product Use
It worked. I was able to upgrade -
Sylvia McGraw joined the community
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Seems strange to take a functionality away if it was in Nitro 8? Very frustrating this issue is not fixed yet.
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Hudson Williams joined the community
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Hi. I get an error message when attempting to add a file from Google Drive. Is anyone else experiencing this issue?
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Hello @Romilda P. Smith, Thank you for reaching out to us through our Community Forums! To address the second issue, kindly run Nitro Pro with higher DPI mode by referring to these steps: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\13) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable 'Override high DPI scaling behavior' 6. OK > OK to save the setting and test Nitro Pro again. For the first concern you raised, I believe this is a setting that's within the scanner itself, not with your Nitro Pro program. Thank you for choosing Nitro and I hope this helps!
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Download link for Nitro Pro 11
Elizabeth Rivera replied to Elizabeth Rivera's topic in Activation/ Installation
Thank you! -
Hi Philip, Our problem turned out to be our Virus software flagging a critical component of Nitro which is "Nalpeiron Licensing Services". This file loads at startup and tells Nitro that you have a licensed copy of the software during launch. Since our Virus software was flagging it, it would scrutinize this file every time Nitro was launched, slowing the load WAY down. It was very frustrating. We were able to tell our Virus software to ignore the file and voila! It opened swiftly again. Go to your running services (workstation) and you should see Nalpeiron Licensing Services running. Disable your workstation virus software and see if Nitro opens at normal speed. If so, have your IT department look to see if your virus software has flagged that file or service. Have them green light (ignore) the file, restart the virus software, and I bet it solves your problem. The latency in loading may also be your problem with your Kyocera copier integration. Good luck!
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Leslie That's worked. Thank you. Peter
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I have a similar problem, but the conversion fails while attempting to convert a document scan to a PDF. The preview works, but the output scan fails
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Maybe this will help you: LabelsPDF
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Thanks for the quick response! I looked at several release notes too, to try to find this issue. Unfortunately, our users who have had this issue waited months to let us know about it. I have personally had it on my computer for many months. I have used my computer for testing in Acrobat Pro and 2 different versions of Nitro Pro so I had wrongly attributed my delays to Acrobat hampering things. I tried deleting a font dat file I learned of in a Nitro article in \AppData\Roaming\Nitro\Pro\12. That did not seem to fix this. As an example, earlier today I already had Nitro Pro open. Someone sent me a small PDF to look at and it took 10 seconds to open in Nitro, even though Nitro already had another PDF open. This makes it hard to isolate in testing. I did some testing yesterday and used a stopwatch to time opening in several different scenarios (over VPN, PDF in Outlook, PDF on Windows Desktop, PDF in OneDrive, etc.) and it opened quick enough (~3-5 seconds) with average size PDFs.
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License Number Already In Use
Lauren Medina replied to Lauren Medina's topic in Activation/ Installation
Allain, Thank you for your help. This worked! Have a great day! -
Thank you for the private message @Lauren Medina. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
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License Number Already In Use
Lauren Medina replied to Lauren Medina's topic in Activation/ Installation
Hello, I sent you a private message with the serial number. -
Hello @Lauren Medina, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
