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  3. Did all those steps to the letter, but still have the same problem.
  4. AllainU

    cambiar idioma en Nitro pro 13

    Hello @ricardo da, Thank you for reaching out to us through our Community Forums! In order to change from English to Spanish, you need to uninstall English version, reboot your machine install the program using the Spanish installer. Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 13? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  5. AllainU

    edit

    Hello @Paul VanDyke, To further assist you, I highly suggest updating to the latest build using below direct installers: x32 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Then try your workflow again and let us know how it goes.
  6. AllainU

    Scanner not located

    Hello @Pat P, Please refer to this thread: Thank you!
  7. AllainU

    Scanner not recognized

    Hello @Pat P, Thank you for reaching out to us through our Community Forums and I understand that you are experiencing an issue using your scanner in Nitro Pro. To better assist you on investigating and troubleshooting this issue, could you please try installing a different driver from this page?: https://support.hp.com/in-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/9073159 Thank you very much in advance and I am looking forward to hearing back from you.
  8. Paul VanDyke

    edit

    I am working with build 13.2.3.26 I tried the fix you suggested. Didn't help The problem is when I want to type text in a nitro pro doc, the text starts appearing in a place other than where the cursor is and I can't get the text where I want it. It seems to jump to different locations a half inch or so away from where I want it to appear.
  9. Necesito saber como cambiar de ingles a español en Nitro pro 13, Muchas gracias.
  10. Have Nitro Pro 13...when pulling down from scanner list....no scanners listed. Have HP ENVY 7800...HP smart recognizes the printer/scanner but not nitro Any suggestions? Thanks!
  11. Pat P

    Scanner not located

    How was this resolved? I'm have same problem with my HP printer also...thanks
  12. AllainU

    Issues with Nitro Pro 12 Activation

    Hello @Carmen Y, To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
  13. Georgia Smith

    Nitro Pro 12 Activation Problem

    Allain thank you SO much! Appreciate your help - it worked!
  14. AllainU

    Nitro Pro 12 Activation Problem

    Hello @Georgia Smith, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your Nitro Pro 12 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers!
  15. AllainU

    Issues with Nitro Pro 12 Activation

    Hello @Carmen Y, Please refer to this thread: Thank you.
  16. AllainU

    Issues with Nitro Pro 12 Activation

    Hello @Carmen Y, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  17. AllainU

    code erreur 0x40000003

    Hello @Cyrille Maurice, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, kindly update to the latest build using below direct installers: x32 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After updating, open the same document to see if you will receive the same error message. Thank you very much in advance and I am looking forward to hearing back from you.
  18. I had to reinstall Nitro Pro 12 on my desktop. I have deactivated BOTH licenses. The software, however, is still telling me I have no licenses remaining and that I need to deactivate. I uninstalled the software, reinstalled and try again but get same error message. HELP PLEASE :-) Thank you.
  19. RodneyStauber

    v13 Automatic Restart Issue

    Where is the serial number? Would that be in the program or in an email? Thanks.
  20. Cyrille Maurice

    code erreur 0x40000003

    Hello to you, when I save a document I get this error: error code 0x400003 The file is saved with 0kbit and the software shuts down. Thank you very much for your help
  21. AllainU

    v13 Automatic Restart Issue

    Hello @RodneyStauber, Thank you for this information. To further assist you, let us try some troubleshooting by referring to these steps 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13151282/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.15 using below offline installers: x32 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you.
  22. AllainU

    edit

    Hello @Paul VanDyke, Thank you for reaching out to us through our Community Forums! I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If that did not help, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you.
  23. AllainU

    Administrator Rights

    Hello @Thomas Scaffolding, Thank you for reaching out to us through our Community Forums! Upon checking your account records, I can see you purchased 3 single-users licenses, not a Team or an Enterprise subscription plan. Also, Nitro Admin is for managing Nitro Cloud Team licenses, not for Nitro Pro licenses. For more information, please refer to this article: https://kb.gonitro.com/knowledgebase#/search/admin/000004578 If you would like to manage your Nitro Pro users, the best way is to manage their Computer IDs by referring to this article: https://kb.gonitro.com/knowledgebase#/search/computer/000003832 Kindly note when it comes to activation and the records we keep our logs are based on a Computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/user names that you are using for the machines internally. We would recommend always maintaining a list of this Nitro Pro-specific Computer ID for each corresponding user. One good scenario is that in the event of a system failure and you were not able to deactivate the license, you can refer to this list to get the Computer ID then send it to us for manual deactivation. Thank you for choosing Nitro and I hope this helps!
  24. I tried activating my Nitro Pro 12 but I get "-23:Error - License number already used". It states that I have used the maximum number of activation. I had already deactivated the previous one (as confirmed by the portal) and I deactivated the other copy through the portal as well. Currently, the portal says that I am using 0 of 2 permitted activations.
  25. Leslie V.

    Impression d'un document impossible - crash report

    Hello @Marie-Pierr Please unistall Nitro Pro 13. https://kb.gonitro.com/knowledgebase#/search/uninstall/000004474 Then reinstall Nitro Pro 12. I hope that helps! Cheers!
  26. RodneyStauber

    v13 Automatic Restart Issue

    Nitro Pro 13.15.1.282 I have been plagued with the 401 issue, finally updated to 13.X and that has been fixed, but now Nitro auto restarts every time I close it....no work around.
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