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  4. AllainU
    Hello @KeACJR, Thank you for reaching out to us through our Community Forums! Yes we do have Nitro Pro for Enterprise that can be installed on a terminal / virtual server environment using an Enterprise MSI installer. To be able to get an Enterprise installer with a license-file, you must purchase 20-users or more through our Sales Team by filling-up this form: https://www.gonitro.com/contact-sales Thank you for choosing Nitro and I hope this helps!
  5. AllainU
    Hello @CleanTech92058, Thanks for reaching out via the Community Forums! To further assist you, is this happening on a physical machine? Thank you very much in advance and I am looking forward to hearing back from you.
  6. AllainU

    Error Message

    AllainU replied to Melissa Sheridan's topic in Nitro for Dropbox

    Hello @Melissa Sheridan, Thank you for this information. After checking your account records, we can see you already submitted a support ticket for an activation concern. For better case handling, please refer to the steps I sent you through the support case. Cheers!
  7. Exal Exal joined the community
  8. twitte twitte joined the community
  9. nselesky nselesky joined the community
  10. LowTech LowTech joined the community
  11. Howard Smolin Howard Smolin joined the community
  12. NitroUser1 NitroUser1 joined the community
  13. AllainU
    Hello @ebgibs, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -A few sample files (with sensitive information extracted) by sending me a private message so I can replicate it on my end. Thank you very much in advance and I am looking forward to hearing back from you.
  14. Amar Singh Rana Amar Singh Rana joined the community
  15. AllainU

    License already activated.

    AllainU replied to George Fahnbulleh's topic in Activation/ Installation

    Hello @George Fahnbulleh, To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
  16. AllainU
    Hello @WG2019, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Thank you very much in advance and I am looking forward to hearing back from you.
  17. AllainU

    Download 12 instead of 13?

    AllainU replied to Chris85's topic in Activation/ Installation

    Hello @Gordon, Thank you for this information. Please use these direct installers for Nitro Pro 12: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi Thank you for choosing Nitro and I hope this helps!
  18. AllainU

    -23: Error - Licence number already used

    AllainU replied to OscarRahoittamo's topic in Activation/ Installation

    Hello @OscarRahoittamo, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  19. paul_jam paul_jam joined the community
  20. TG Services TG Services joined the community
  21. CleanTech92058
    Having the same problem running on Windows 10 - happened during repair process.
  22. KeACJR started following Is there a version of Nitro Pro that can be used in a Terminal Server environment?
  23. KeACJR
    Greetings to the well of knowledge... Is there a flavor of Nitro Pro that can be installed and used in a terminal server environment by multiple users? Thanks, Ken
  24. AllainU

    Pop ups open from Highlights

    AllainU replied to karthik's topic in Crashing/ Freezing

    Hello @karthik, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you.
  25. AllainU

    Red grid lines

    AllainU replied to bocab's topic in Nitro Pro

    Hello @bocab, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Nitro Pro build (format is 13.X.X.X, e.g. 13.2.2.25) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. Thank you very much in advance and I am looking forward to hearing back from you.
  26. Wayne
    This issue has bothered me for years. Still an issue with Nitro Pro 13.2.3.26. My workaround?? Try to avoid right clicking a file and clicking "print". While convenient, it loses your favorite tools every time..... Sad there is still no fix.
  27. Leslie V.

    Nitro Pro v7 activation issues

    Leslie V. replied to Steve Ridge's topic in Activation/ Installation

    Hello Steve, Unfortunately, we no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy We cannot investigate activation issues or apply fixes to this version. If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Cheers!
  28. ebgibs started following PDF Generated in Telerik Reporting Engine not Searchable
  29. ebgibs
    I am creating reports in Telerik Report Writer and when I open them in Nitro and search a term it does not find it. If I put spaces between the search term letters it will find the word (hack). When I copy the text I see on the PDF with the select tool and paste it into a note pad the text is not the same. For example I see "Sales Person" and when I past the same text I get this "S aalleess PPeerrssoon". To find the term "sales" in the PDF I would have to search "s a l e s". This seems to work as expected in Adobe but not Nitro. Any ideas on what could be going on here?
  30. Leslie V.

    Search Multiple Files at Once

    Leslie V. replied to Yanez's topic in General Product Use

    Hello Yanez, Thanks for reaching out! Nitro currently does not have this functionality. You can try combining the files and searching from there as a workaround. I understand this may not always work for all scenarios, but just in case, I hope that helps!
  31. George Fahnbulleh

    License already activated.

    George Fahnbulleh replied to George Fahnbulleh's topic in Activation/ Installation

    Hi Kevin. I have not been able to use my second activation. It says I have one but the license 234600-xxxxxx-xxxxxx is not accepted!!!
  32. Leslie V.
    Hello Shel, Thanks for reaching out to us! VIP Access expires after a year. Please let me know how I may help you. For any issues using Nitro Pro, please provide me with the following: - A detailed description of the issue you are experiencing - The file you are working on - Your OS (and also whether it is 32-bit or 64 bit?) - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving Cheers!
  33. WG2019 started following Error when trying to activate my subscription
  34. WG2019
    I just purchased Nitro pro and was emailed a serial number. When I try to activate my subscription, it says "-20: Error - Invalid License number. The serial number entered does not exist. What do I do now?
  35. SnapHappyScrapper

    Printing turns document blurry

    SnapHappyScrapper replied to Mabenediction's topic in Printing

    I had a similar situation when saving a MS Publisher document to Nitro pdf. If I print, rather than save as, the result is a portion of the images are distorted or blurred. I found better results by selecting Printer Properties > Nitro PDF Creator tab > Conversion Quality box > select "Print-ready" (larger file size). Another options is saving the document as a pdf and then delete the necessary pages.
  36. Leslie V.
    Hello @Promosoft, Please note that in order to install Nitro Pro on a server, you will need a server license in addition to a compatible setup. Server licenses are part of our Business and Enterprise plans which is for 11+ users. If this is something that interests you, please let me know and I can forward your details to our Sales department. Cheers!
  37. Leslie V.

    Apple Markup Tool and Nitro

    Leslie V. replied to JC-T's topic in General Product Use

    Hello @JC-T Thanks for posting here! I can see that one of my teammates reached out regarding this. We'll continue to communicate via that support ticket. Cheers!
  38. Leslie V.

    issues activating nitro pro 11

    Leslie V. replied to paul1982's topic in Activation/ Installation

    Hello @paul1982, Please send me your serial number via direct message so I can check. Cheers!
  39. Leslie V.

    REACTIVATION

    Leslie V. replied to CMM's topic in Activation/ Installation

    Hello @CMM Thanks for reaching out! Your serial number is for Nitro Pro 12. Please get the correct version 12 installer from here: https://www.gonitro.com/nps/product-details/downloads Cheers!
  40. Leslie V.
    Hello Lim, I created a support ticket for you so we can reach out directly. Thanks!
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