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    • Laura L.

      License Activation Portal   12/21/2017

      UPDATE: We are happy to announce that we have published a License Activation Portal on our GoNitro Support page: www.gonitro.com/support Please use this tool for activation issues, such as Error -23, before logging a Support Ticket or posting on the Community Forum.  Please be aware that this License Portal is to be used only by our Online/single users, not by our Business/Enterprise customers.

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  1. Yesterday
  2. Seeing how nitro only cares about fixing glitches or even hearing from customers if they pay extra for the "support" services, I doubt they will do anything to resolve this issue. I'd suggest moving to another pdf editing software. That's what I plan to do as soon as the subscription I've paid for has expired.
  3. PDF Printer Nitro pro 10

    Hi, can you please try upgrading to the latest version? http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe There were some changes in that version that might help.
  4. Hi DanielB, That worked perfectly, thanks for your contribution brother!!! I was headed to wal mart to buy a bigger magnifying glass, you saved me five bucks! Love you man!
  5. Application Load Times

    Hello @MikeA, Thank you for providing this useful information. Have a nice day!
  6. Last week
  7. PDF Printer Nitro pro 10

    When I changed my computer, I could not get the nitro pro 10 PDF printer to appear. Below is what appears in the program's assistance tool. Hide the license. Can you help me ? for now I have used the windows pdf printing option [PRODUCTO] Producto: Nitro Pro ( x64 Estado de licencia: ***************** Registrando: Desactivado/a Impresora: failed Servicio de impresora: ok Carlos E romero V
  8. Application Load Times

    The desktop is new and never saw Windows 7. It has only run Windows 10 Pro.
  9. Application Load Times

    Hello @MikeA Thanks for your response and I'm glad the solution worked. I just have one question for you. While Nitro Pro is installed on your machine, did you upgrade your operating system from Windows 7 to Windows 10? Thanks in advance!
  10. Printing Black Background Boxes

    Hello @ctodd, Thank you for reaching out to us through our Community Forums! I was able to pull-up your purchase and I can see you also purchased Software Assurance. To further assist you with your concern, you can log a ticket using this link: https://www.gonitro.com/support/ticket Cheers!
  11. WinZip is actually blocking me from it. The "extract all" is greyed out... Yours says it's a VBScript Script File. Mine in explorer says it's a WinZip file. How do I get around that?
  12. Hi @Kay G., You should be able to extract the file from File Explorer: Do you not have this option?
  13. I'm hoping to get a response soon about the Cleanup Tool being a zipped download. How do I extract it without being forced to purchase WinZip? Thank you!
  14. Apologies. It's not Nitro Pro 10, it's Nitro Pro Here is a screenshot. I can click the print button and instead of returning to the file, this just stays on this screen.
  15. Printing Black Background Boxes

    Wanted to add I am on version and when I use the free Adobe Acrobat it prints just fine.
  16. Print Screen Stays Up After Printing Nitro Pro 10

    Hello @bnabz, Thank you for posting on our Community Forums! Can you please let us know what exact build and version of Nitro Pro you are using? You can retrieve this information by going to the Help tab> About Nitro Pro. Please also send us a screenshot of what you are seeing on your end. Thank you!
  17. Printing Black Background Boxes

    Just purchased and installed Nitro Pro 11 last week at our business. I have a PO (original document format is pdf) that I open in Nitro and it appears fine on the screen, but when I print, it is printing black in the To, Ship To, and Bill To sections so I cannot read the text. There are other fields in the pdf that appear to be boxes or tables, but they are printing fine. Can't figure out a way to fix it. Would love any tips!
  18. When I print a PDF in Nitro Pro 10, the screen in which I click the "print" button stays up. In the old version of Nitro Pro (can't recall which one it was), it would go back to the PDF file just like Microsoft Office does when you print a file from there. It's just a nuisance when opening and printing multiple files and having to click the return arrow at the top in order to go back to the PDF. Any help on how to fix this would be appreciated. Thanks.
  19. In trying to download the Cleanup Tool, because it is a zipped file... WinZip is saying that I have to buy their product because I had already done a trial. How do I get around that?
  20. Application Load Times

    Changing to Compatibility Mode for Windows 7 solved the problem. Loads almost instantly. The way it should. Ticking the box for running as administrator did not help. Definitely don't recommend this.
  21. Hi @Kay G., Thanks for your reply. In that case please run our Cleanup Tool which will remove all traces of Nitro Pro. You can download the tool here: http://install.nitropdf.com/support/downloads/cleanup.zip After you have ran it restart your machine and try to reinstall Nitro Pro. You can download our latest version of Nitro Pro 10 here:http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 Thanks,
  22. Upgrade not happened

    Hi @JAYESH VYAS, I will get back to you via the Support Ticket you logged. Thanks,
  23. Cannot Upgrade

    Ok, now it works. But price of my upgrade is surprising... I will think about it little time. However, my problem is solved. Have a nice day! Gregory
  24. Upgrade not happened

    Dear Sir, I was using Nitopro 11 Sr No-******************* on Wednesday I got your mail for upgrade of Nitropro 12 I have paid online But my software is same nitro pro 11 moreover I have not received Activation serial key also
  25. Custom Stamps

    Hello @YAncey, Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system. http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 11 ( from the page I have provided below: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe Please also try temporarily disabling your antivirus during the installation. Hope that helps!
  26. Cannot Upgrade

    Hi @Rehor J. Zacek, Thanks for sending on the details. I was able to locate your Nitro Pro order. Please test the upgrade again and let me know if you continue to experience issues. Thanks,
  27. Found it, thank you, wish me luck. I am on Win7-64b
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