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Winter joined the community
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Hello @kallen12, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delayed approval of your posts. By adding a Digital Signature, please note you are securing a file and its contents and combining files basically changes the file. This is why the Digital Signature is no longer applicable in the new combined file. It's like having a signed document and adding pages that will make the signatures invalid. The same behavior will apply if you want to insert and add/remove pages from a PDF file with Digital Signature, however they are not meant to be transferred and adjusted outside of the document. If a Digital Signature was placed on a file and then the file is changed in any way, the Digital Signature will become invalid as well, since it's nulling the original contents before signing. The Quicksign signature will stay, as it does not require a Security Certificate and is basically embedded text. I recommend reading through the following links if you would like to know more: https://www.gonitro.com/nps/pro/pdf-electronic-digital-signatures https://www.gonitro.com/user-guide/pro/article/digital-signatures Thank you for choosing Nitro and I hope this helps!
- Today
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Hello @Dwallas, Please refer to this thread for proper handling of your concern: Cheers!
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Miles Buckingham joined the community
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Dylans joined the community
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Lyn B joined the community
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Instant crash when opening forms
Leslie V. replied to jorge@flagstaffit.com's topic in Crashing/ Freezing
Hello @Dwallas That's the oldest build of Nitro Pro 12. Please get the update here and let us know how that goes: https://www.gonitro.com/nps/product-details/downloads Cheers, Leslie -
Hello @Assi Yes, I usually edit it out. Or you can send it via direct message. Thanks!
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Hello @hotro@banquyenphanmem.com You can check the upgrade pricing here: https://www.gonitro.com/support/upgrade Entering the serial number will not charge you anything. The license can be used perpetually unless you choose to upgrade again in the future. Your old license is deactivated once an upgrade is done. Historically, new versions are released more or less 1 year. There is no definite date yet for these releases. Please let me know if you have other questions.
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Reinstate licenses
Leslie V. replied to Baily Thomas Provident Fun's topic in Activation/ Installation
Hello @Baily Thomas Provident Fun Please send me the serial number so I can check. Cheers, Leslie -
Unable to activate Nitro Pro 13
Leslie V. replied to Julie Davis's topic in Activation/ Installation
Hello Julie, This is a Nitro Pro 9 key. Please uninstall Nitro Pro 13 and install Nitro Pro 9: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers, Leslie -
Hello Aron, That most probably means the wrong version is installed. Please uninstall and make sure you are installing the correct version. https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers, Leslie
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Thanks Leslie. Can I post it freely here?
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Newly installed trial version shows as expired
Leslie V. replied to DannyM's topic in Activation/ Installation
Hello DannyM, Please send me your Computer ID so I can check. You can find it by going to Help >> About Nitro Pro >> Activate >> Advanced Thanks, Leslie -
Hello @Ronnie G Thank you for contacting us! I released your key so you can reactivate. Can you please try again and let me know how that goes?
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Hello Assi, Please send the serial number/s to me so I can check. Thanks!
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Hello @GFoz Thanks for posting here and for updating us! Can you please make sure you are using the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads If the issue continues, please let us know.
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Hello @Reast That most probably means you have the wrong version installed. Please make sure you install Nitro Pro 12: https://www.gonitro.com/nps/product-details/downloads I hope that helps!
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Hello Peter, Unfortunately, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy You may want to try the steps here: https://kb.gonitro.com/knowledgebase#/search/install/000003595 Cheers!
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Hello @cngo Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Can you please try again and let me know how that goes?
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Hello Eric, Please send us a sample page from that file so we can test and see if there is any workaround. Thanks!
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Nitro Closed when i going to print
Leslie V. replied to Youssef ElSayed's topic in Crashing/ Freezing
Hello @Youssef ElSayed Thanks for your message! So that we can troubleshoot the problem, please provide me with the following: The file you are printing so we can test Your printer's brand and model What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) The exact steps you are taking A screenshot of what you are seeing or any error message you are receiving I look forward to your response. -
Hello @Heather T Thanks for your message! So that we can troubleshoot the problem, please provide me with the following: - The file you are converting so we can test - Your OS (and also whether it is 32-bit or 64 bit?) - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screenshot of what you are seeing or any error message you are receiving I look forward to your response.
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radhir joined the community
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Good morning, I have been a customer of NitroPro for over five years. We have had a new computer and upgraded to windows 10 on both the new one and one of the original computers for which we have a NitroPro license. I have tried without any success to reactivate one the two licenses following computer upgrades. I have managed to deactivate one of the two but cannot for the life of me reinstate and get Your system takes me round in loops it is so frustrating. We have Nitro Pro V9 purchased in 2014 Could you help me to rectify this please as soon as possible?
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Baily Thomas Provident Fun joined the community
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Rimas631 joined the community
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Hi – please could you help – I’m trying to move NitroPro9 to a new PC . I’ve deactivated the serial number on the old PC but when I enter it onto the new PC it says it does not exist. I've had to install Nitro Pro 13 on the new PC. The serial number is ** Many thanks Julie
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Julie Davis joined the community
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Dears i need help Nitro was closed when i went to print and Crash Report message appears
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Youssef ElSayed joined the community
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I am using Nitro pro 12 I want to ask 1) Is it costly to upgrade to the new version 2) If it costs money, will the license be free for the first year at the time I buy it? 3) Usually, how many times does it take to release version Please help me! Thanks your
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hotro@banquyenphanmem.com joined the community
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Hi there, I've just upgraded my laptop and downloaded Nitro but when I put my product code in it says it doesn't exist! Please help me to get this rectified ASAP as I want to continue using your product on my new laptop, Aron
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I just downloaded the Nitro Pro 13 trial today and installed it. However, when I start the program, it says Expired Trial. I also tried deleting of the nalpreon file folder in ProgramData and that did not work. Can you please unlock my trial? You can find my email address in my account. thanks in advance,
