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When I try to activate it says “connection problem”
AllainU replied to Joe R's topic in Activation/ Installation
Hello @Joe R Our sincere apologies for your frustrations. I have created a support case yesterday in your behalf and it seems that the initial response I sent through that ticket did not reach your inbox or it may be delivered to a spam/junk mail folder. Could you please check your Spam / Junk folder if my email went there? If you cannot find it anymore, our email filters may have blocked it so please provide an alternative email (e.g. Yahoo or Gmail) in order for me to forward email there. Again, my sincere apologies and I am looking forward to hearing back from you. -
Hello @Daniel Martinez, Thank you for the private message. Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate. At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13220414/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.22 using below offline Spanish installers: x32 http://install.nitropdf.com/professional_13220414/es/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13220414/es/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps.
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Is it possible to include fields or form data in Nitro document header/footers, e.g filename. Specifically we would like to use form data in the header so that printed copies can include the username on each page of submittal form, however have not found a way to embed form data within the active document. Using either field or form data would be a bonus (I did search the anuals and this site, perhaps Nitro uses a different terminolgythat I am not familar with) 🙂 Thank you.
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It's works! Thanks.
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Hello @Stephanie Parnell, Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps.
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Hello @Cveklar, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
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Bret Wesolek joined the community
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Hello @Jesal Anarkat, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you.
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Dear sir, after widows 10 updating, Nitro backed to the trial mode. I tried to solve the problem through License Activation Portal, but Error -23 is unbeatable. Need help. RGDS.
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Hello @Daniel Martinez, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones. Also, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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When I try to activate it says “connection problem”
Joe R replied to Joe R's topic in Activation/ Installation
i give up, switching to another pdf editor software teheth total lack of support from Nitro is totally unacceptable -
Nichole Maniscalco joined the community
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Jesal Anarkat joined the community
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Hello, My name is Jesal and I have been trying to reach Nitro Support to help me with transfer of my license from old PC to my new one. I uninstalled Nitro 12 from my old PC and used your portal to deatcictivate the license, so I could use it on the new one. However, when I put in the license number on my new PC, it still does not accept it. Please help. Thanks, Jesal
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Daniel Martinez joined the community
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Can't transfer Licence to my new PC
AllainU replied to Nicolas Bernhart's topic in Activation/ Installation
Hello @Nicolas Bernhart, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. -
The latest version of Nitro pro (13.19.2.356) was installed on my PC and now the user command buttons are not working. I created a button to automatically submit an email to a certain email address in Outlook but now the button does absolutely nothing, no error message, not freezing, just nothing. It should generate the email with the address in it. What can I do to fix it.
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Hello @Stephanie Parnell, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of the message that says you do not have admin access? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @Maryadi Maryadi, Thank you for reaching out to us through our Community Forums! Unfortunately, our Upgrade Portal is not designed to accept more than one serial numbers so please upgrade each of your licenses by entering their serial number, one at a time. Thank you for choosing Nitro and I hope this helps.
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I went to the user guide and it says this is only available to Enterprise users. Why not all business users? Small businesses must be a large portion of you customers and we need to be able to look professional when sending requests.
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Richard Edwards joined the community
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Que tal buenos días. Cuando intento activar mi Licencia de Nitro Pro 13 me marca un error que tengo problema de conexión. Ya revise mi conexión y todo esta correcto. De igual forma intento activar manualmente y no me permite. Me podrás apoyar para poder activar mi Licencia? Translated to English: What's up good morning. When I try to activate my Nitro Pro 13 License I get an error that I have a connection problem. I already checked my connection and everything is correct. In the same way I try to activate manually and it does not allow me. Can you support me to activate my License?
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I can not find my serial number for ver 13
AllainU replied to Mike Barnett's topic in Activation/ Installation
Hello @Mike Barnett, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just you a private message. Cheers! -
Nitro Pro will not let me convert from Word
AllainU replied to Rebecca Mahoney's topic in Conversion
Hello @Rebecca Mahoney, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Build of Nitro Pro are you working with. You can find this out by going to Control Panel > Programs and Features (format is 12.X.X.X, e.g. 12.0.0.112). -Are you getting the error message by just double-clicking the Nitro desktop shortcut? -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. -
Hello, I have the same problem. I deactivated Nitro from my old computer and wanted to activate it on my new one. It is written that I deactivated 2 licenses, but I cannot activate any. Thanks.
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It looks like I need to login as admin to purchase an additional user license. When I try to login as admin I get a message that says I don't have admin access. I am the only user of Nitro Pro. How do I login as admin and purchase an additional license? I tried to set up an admin access but the email was not sent to me to set it up.
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Hi all, I have a question related to the Nitro Pro upgrade version, there is a link that provided by the gonitro.com at https://www.gonitro.com/support/upgrade but it's only one serial number that can input to shopping chart after we checked eligibility. How to input more than one serial number to be upgrading in the shopping chart? Regards, Maryadi
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Nitro Pro Activation Assistance
Keyur Asarawala replied to Keyur Asarawala's topic in Activation/ Installation
Hello AllainU, Thanks for your detailed step wise directions. I followed the steps & it worked like magic....😊 Appreciate your prompt response.... Thank you.. Thank you... -
I have a laboratory computer that sends out instrument results to the printer. What I would like to do is print from the instrument computer (via the nitro print-driver) and have it convert the document to Excel AND print the original result to a specified printer. (Not the default printer as the instrument can only print to default printer) Is this possible? Thank you.
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Hi this is Mike Barnett, I just had to reformat my hard drive and I lost my serial number for Nitro Pro 13. I bought it through cleverbridge and I have the receipt but no serial number is listed. Help!
