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Sparrow joined the community
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barbsaka60 joined the community
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AlbionAndy joined the community
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Hello @KoKami, Thank you for reaching out to us through our Community Forums! I have checked your account and I can see you were able to purchase a Nitro Pro 13 yesterday. Do you still need further assistance here? Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @Simeon Nichols, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
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Steven Hope joined the community
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Hello! I am trying to upgrade, when I put in my licenses it is saying the serial number is invalid or unrecognized. Can someone contact me to remedy the situation? Thanks!
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KoKami joined the community
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Adam S joined the community
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Not good for business - A program that reinstalls its self smacks of malware Not going to win you any customers
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MichaelInMiami joined the community
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weeder joined the community
- Last week
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2 QUESTIONS I need someone to help me get my free upgrade to v13 I purchased the Product Update in April 2019. Won't that Product Update be good until April 202? BACKGROUND When I purchased v12 April 2019, Sales Chat said: Sharon G (4/12/2019, 2:40:27 PM): If you decide to purchase either VIP Access or Product Updates each year, you will continually receive the next edition at no additional charge, avoiding any upgrade costs! VIP Access also includes on-going Support. I just entered my serial number in upgrade offer page, and it said to upgrade v12 to v13 would cost $79.99 and an additional $49.99 I checked with Sales chat today and here is what they said: Emilio D (12/6/2019, 3:15:08 PM): If your serial number has product updates associated with it, it should tell you on the upgrade page that the upgrade is free. I'm not certain as to why it isn't presenting that option to you. In my role with Sales Support, I can recommend that you take advantage of the Community Forum. A Nitro representative will be able to issue you your free upgrade. Appreciate quick assistance with this. Thanks, Kathleen
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Kathleen joined the community
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Hello @CDA, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @Yadi, Thank you for your response. In order for me to further assist you with your concern, could you please provide a screen shot of the error message you are receiving? To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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I am getting an error in Nitro that my trial is expired. I have a license with 2 activation allowed. At this point I have deactivated both but when I try to activate but I am getting a -23 License error - License number already in use. https://licenses.gonitro.com/prd/portal I have already verified the license on this site, and it shows 2 pending with 0 activated. How can get I get my product activated again? This seems to happen about once every 30 days... but this time, I am not able to reactivate. Thanks for the help.
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Simeon Nichols joined the community
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Hello, I try the prompts that you indicate but I don't have the Activate option only the deactivate option. When I select the deactivate option and enter the serial number I get this error
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Hello @Yadi, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your Nitro Pro 12 license, so you can now activate by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
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Hello @Firefly, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, you may download our Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial numbers: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps!
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Purchased three seats of 12 + Product Update feature - can't activate V13 though
AllainU replied to Windgap's topic in Activation/ Installation
Hello @Windgap, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. -
Hello @agampher, Thank you for the private message I just made an adjustment on your Nitro Pro 9 license so please try upgrading it again to Nitro Pro 13. Thank you for choosing Nitro and I hope this helps!
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Hello @adw_uk, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial numbers of your Nitro Pro. -The Computer IDs of the two machines that did not upgrade the operating system. Please refer to this article on how to get them: https://kb.gonitro.com/knowledgebase/#/search/ID/000003832 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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I recently got a new computer. I have downloaded Nitro Pro 10 and have deactivated my old one (I now have 2 available licenses) but when I type in the serial number, it says it does not exist. Please help.
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Good Afternoon, I have change laptop 2 times and I was able to activate and deactivate my license at both times, but when I try to reactivate Nitro v12 to my last laptop is giving me an error and can't seem to resolve it. Can you please help me reactive my license to my new laptop? Thank you Yadira
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am I entitled to a refund?
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Since Nitro Pro has been updated, the erase function no longer works on image based pdfs as you can no longer select a section to whitehout. When you OCR the document, you can select a section but there is no real fine control making this functionality virtually useless. I've been a loyal user of Nitro for years now but the fact this feature no longer works is tempting me to look elsewhere. Does anyone else have this issue and is there a fix for it?
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Hello, is it possible to still get a download of Nitro Pro 11? If so, where can I get it from?
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Purchased three seats of 12 + Product Update feature - can't activate V13 though
Windgap posted a topic in Activation/ Installation
How to upgrade the Serial numbers that I received? -
Hello @agampher, Thank you for your response and patience. In order for me to further assist you with your concern, could you please provide the last serial number your having issue with? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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Hello @MCHAMBERS, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you have a few licenses so in order to further assist you, could you please provide the serial number of your Nitro Pro you would like to be released? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
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Purchased 3x Nitro Productivity Suite licences on 8/10/19 and all 3 installed ok. 1 PC now upgraded to WinX and Nitro has deactivated. I have 3 serial numbers but don't know which serial went on which PC. When I try the licencing portal it says 'please enter a valid serial number' Cant find any technical support helpline to call its concealed to well.
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Hello @Nico13, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
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Leslie, Thanks for your help! I was able to upgrade 3 of them, but still get the error on the last one. Can you help me with that one?
