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  1. Last week
  2. AllainU

    Unknown Error # : -80 On First Launch

    Hello @Birchy, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -Is the server PHYSICAL machine or VIRTUALIZED using e.g. XenServer of VMware? -Is the server's operating system installed NORMALLY or STREAMED using e.g. Citrix Provisioning Services or Machine Creation Services or Standard Microsoft Remote Desktop Server? -Is Nitro Pro installed on the server NORMALLY or STREAMED using e.g. App-V or ThinApp? Thank you very much in advance and I am looking forward to hearing back from you.
  3. Hello @GeoTerra1, Thank you for reaching out to us through our Community Forums! Please try these steps and let me know it helps: 1) Focus on Nitro Pro by clicking on it on the Taskbar. 2) Press the Windows key + Left/Right arrow until Nitro Pro appears. Cheers!
  4. Birchy

    Unknown Error # : -80 On First Launch

    Hey folks, we're having this exact same issue with a customer of ours. Recently switched them to a new Windows Server 2016 RDS setup, and their Nitro 9 (what they're licensed for) gives an error "The service does not have sufficient privileges. Please reinstall." - even though the service is started and running. Tried downloading the Nitro Pro 12 trial just to see, and get the above referenced Error 80. It appears this customer does not have Premier support. Please help! Thanks
  5. Hello I am using NitroPro 10. Is there a limit to the number of fonts that can be used? I am missing all system fonts after "Tabun" - they don't show at all so I can't use even common ones like Times New Roman and Verdana. I have tried deactivating/uninstalling and reinstalling/reactivating and the issue persists. Is there a fix for this? Thanks!
  6. Lithoman

    version 9

    My computer crashed and I bought a new one.. I would like to install Nitro on my new computer and downloaded the new version 12.. trial.. of course when I tried to register with my v9 activation # is wont work.. How do I get my old nitro up and running on the new computer? Thanks for any help..
  7. I use Nitro Pro (10.5) to edit and print basic PDFs on paper and am getting very frustrated at the way Nitro Pro "remembers / fails to remember" the last printer setting used. I have set my printer's default settings to exactly what I want in Windows 10, but Nitro does not use them. It seems to recall "some" of the last print job information, except for "collate". I have looked endlessly for simple settings in Nitro. I can do this with any other software except Nitro, so far that I can tell. Here is what I need: I need it to ALWAYS default to "collate" when I change the copy count to 2 or more. Every single other Windows based software I interact with will automatically default to "Collate" when printing multiple copies. Nitro Pro NEVER does, and of course I forget to check it when printing 10 copies of a 50 page document, which makes for a total disaster. I need Page Range to ALWAYS default to "All Pages". Usually it automatically recalls the last setting I used. I need Copies (quantity) to ALWAYS default to 1. Instead, it usually (but not always) recalls the most recent copy count I used. Where are these settings?
  8. redfish_matt

    convert pdf to jpeg

    If you only need to do this occasionally, you can do this fairly easily (if, crudely) with the Windows "Snipping Tool", just drag open a "snip box" around your PDF and do a screenshot of it.
  9. while researching this exact bug which exists in latest downloaded Nitro Pro 11 and my older Nitro Reader Free 5.* the PIPLog.txt UI activity logging file is the culprit in both programs and there appears to not be any setting to switch off this activity logging. I tried an old trick that sometimes works in similar cases where a file is created by a program and I don't want it to be... Exit the specific instances of Nitro Reader/Pro and open the requisite Roaming/Nitro/ ..... as described in the thread starter and if the file PIPLog.txt remains simply delete it and then create a New Folder and rename it to PIPLog.txt When the corresponding Nitro Reader/Pro starts next time it will try and create the file PIPLog.txt and silently fail since a folder by the same name already exists in the same folder and Nitro Reader and Nitro Pro no longer stalls when the activity logger thrashes the hard drive accessing the PIPLog.txt file. It is a great relief to finally be able to scroll through chip datasheets without the program locking up periodically! Hope this helps end users until either a setting is provided in an upgrade to disable the activity logging or it is mediated in some other way.
  10. When I open a pdf file it acts like it is opening, but it only is an icon in the toolbar. Will not open full screen.
  11. AllainU

    Nitro 10 Licence on new PC

    Hello @KB@PJBONNER, Thank you for reaching out to us through our Community Forums! You can download your Nitro Pro 10 from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'. If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer After installation, you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  12. dcalciferol

    migrate Nitro Pro to a new PC

    Thank you for the suggestion, but Yes, I unselected everything related to MSOffice. I also uninstalled MSOffice from my new ThinkPad Win 10. I have tried a lot, since the lack of NitroPro is really starting to nag at me. I want to get this installed. Other PDF software installs perfectly well, but I like, and am used to NitroPro. What on earth is wrong with the compatibility of NitroPro with the latest Windows 10? Installation consistently "Fails". I cannot reinstall my previously purchased NitroPro to my new laptop, and I cannot even buy a new version of it that will install.
  13. This may seem like a rather small problem, but nice if it were resolved. I have Nitro 12 and have been using it for some months. When trying to save a file (or open a file) an option to save in the local Computer is shown and a list of recently used folders is displayed (you can actually permanently pin any of these folders to the dialog for ease of use). However, when pointing to a recent folder for saving (or opening) a file, the program invariably shows the most recently used folder and NOT the folder you are actually pointing to, even if it is one of the pinned folders. This means you have to browse/navigate to the actual folder you want to save the file in, rather than just go to that folder in one easy click. This used to work well in Nitro 11 but is not working in Nitro 12. Trust this will be solved or if it is a problem with my app, some solution will be provided. Thanks and regards. AEC
  14. US Services

    Poor text editing experience

    I have been asking about a resolution to the same problem for over 6 months now with no solution yet.
  15. AllainU

    Unknown Error # : -80 On First Launch

    Hello @RS Smith, Thanks for your patience and I trust you're doing great today! I just responded to the same support ticket to further assist you with your concern. Cheers!
  16. Hello @ExpletiveDELETED, Thank you for reaching out to us through our Community Forums! Yes, that is correct. The above build addresses different crashing issues. You can find the build of your Nitro Pro 12 by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) Thanks for choosing Nitro Pro and I hope this helps!
  17. AllainU

    No Print Button

    Hello @GVBob, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -Any changes you're aware of before this happened? -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271) -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you.
  18. Hi, Can you please share a link to download Nitro Pro10. I have de activated account from old PC and retained SN. Thanks
  19. mbaray

    Inactive activation key

    Thank you for your help.
  20. I'm wondering why Nitro Pro protection settings are different from the Acrobat Reader for the same document as you can see in this screenshot. Sorry, the settings are in Italian language but pretty easy to understand. Any ideas why this happens?
  21. GVBob

    No Print Button

    The last couple of days, when I try to print a document I get the normal print dialog page, but it doesn't have a "Print" button. Anyone know why?
  22. RS Smith

    Unknown Error # : -80 On First Launch

    Hi All. This issue is resolved for me now. What I needed was the actual License File from Nitro. Simply pasting the license code in the license field of the enterprise deployment tool, was not sufficient. If you can follow my instructions regarding using the latest enterprise installers, using the deployment tool (with a license file from Nitro) to create the mst file- you should be ok. Hope that helps - it was very time consuming and frustrating for my client, and I had to escalate this very high up to get the required advice.
  23. ExpletiveDELETED

    Nitro 12 crashes complete on any double-click

    Latest public build, Win10 Pro 64 Edit any document, and doubleclick on anything. Program terminates instantly with no error message Not sure the exact Nitro version, but purchased here 2 weeks ago...
  24. AllainU

    Saving after signing

    Hello @Julio, Thanks for providing the screenshot that contains the serial number. With the information you provided, a support ticket was created on your behalf to further assist you. Kindly wait for an email from a Nitro Support representative through the support case. Cheers!
  25. AllainU

    Unknown Error # : -80 On First Launch

    Hello @AndyT, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please send me a private message and provide your Nitro Pro serial number? Thank you very much in advance and I am looking forward to hearing back from you.
  26. ExpletiveDELETED

    Nitro 12 crashes complete on any double-click

    Does this download fix the "NITRO 12 CRASHES EVERY TIME I DOUBLE CLICK ANYTHING WHILE EDITING" bug?? Please advise...
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