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  3. AllainU

    NitroPro Application Sign in issue

    Hi @Mike Handal, Thank you for reaching out to us through our Community Forums! There is a bug present in certain builds of Nitro Pro 13, present in Nitro Pro 13.35 and Nitro Pro 13.38 for certain, where a single log in attempt to Nitro Sign through Nitro Pro with an incorrect password will lock the Nitro Sign account out for 5 minutes. The User will be met with an error stating they cannot be logged in and to 'Please try again later'. Kindly note that we have fixed this with the release of 13.42 so please provide the serial number of your Nitro Pro 13. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  4. AllainU

    SSO disable for Nitro Sign

    Hello @taher kankroliwala, Thank you for reaching out to us through our Community Forums! Looking at your account records, I am unable to find of a business or enterprise license purchases in the past. To further assist you, could you please provide the serial number of your Nitro Pro? This is very important so we can check its status in our licensing server and if a Nitro Admin is tied to it. Thank you very much in advance and I am looking forward to hearing back from you.
  5. AllainU

    Only if you have Business license

    Hello @John McConnell, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Looking at your purchase records, I can see you have Nitro Pro 11 which is already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy We totally understand that the upgrade fee has increased and as an alternative, you can upgrade to the latest build of Nitro Pro 12 for free. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234601-xxxxxx-001431: https://www.gonitro.com/nps/product-details/downloads Thank you for choosing Nitro and I hope this helps.
  6. AllainU

    Nitro Pro 12 - Full Download

    Hello @Nahed Khairallah, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  7. Leslie V.

    Help moving Nitro to new laptop

    Hello @Ellen Thornthwaite Thank you for your message - I can help you out. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else.
  8. Leslie V.

    Unable to register activate the product

    Hello @atiq Aziz I sent you a DM with your serial number. Cheers!
  9. Leslie V.

    Need purchase receipt from June 2021

    Hello @Kenyatta Robinson Thank you for contacting us! Unfortunately, I was unable to find your purchase from June 2021 using the email address that you provided. I will only be able to locate it if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number I look forward to hearing back from you.
  10. Leslie V.

    RDP licensing

    Hello @Jackson Thanks for reaching out to us! Our Server licenses are available through our Nitro PDF Productivity bundle which starts at 20+ users. If you are interested in this, please proceed to https://www.gonitro.com/pricing. Please let me know if you have other questions.
  11. Leslie V.

    Error code: 0x40000001

    Hello @Anged Thank you for reaching out to us through our Community Forums! I understand you are getting an error 0x40000001 when you try to open a file. So that we can troubleshoot the problem, please provide me with the following: - A sample file that gives you this error message (Is this happening to all files?) - Your exact step by step workflow so we can try to replicate the issue on our end - A screenshot of the error message - Are other users getting this error message as well? - The number of users who are affected by this issue I look forward to hearing back from you.
  12. Leslie V.

    Nitro crashes when I print

    Hello @Jared Field Thanks for your message! So that we can troubleshoot the problem, please provide me with the following: Please send us the specific brand and model and the type of printer drivers in use (PS, PCL, KX, etc) Please send us the file you are trying to print for testing Please specify the exact steps you are taking Some screenshots would be very helpful as well I look forward to your response.
  13. AllainU

    Trail Has Run out

    Hello @Bryan Lopez, Thank you for reaching out to us through our Community Forums! As per our server logs, we can see you were able to install Nitro Pro 12 and activate using your version 7 serial number 234600-xxxxxx-030645 Do you still need further assistance here? Thank you very much in advance and I am looking forward to hearing back from you.
  14. Hello @Cosmin Zaharia Please send me your serial number so I can check. Thanks!
  15. Hello @Dougie Wells, Thank you for reaching out to us through our Community Forums! I have gone ahead and executed a password reset of your Nitro Sign account so please check your Inbox and Spam / Junk folder (as sometimes our emails to go there). With regard to you Nitro Pro 12, are you trying to activate and getting an error message? If yes, could you please provide the serial number of your Nitro Pro 12 and the error message you have received? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  16. Hello @Afsal A, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  17. Hi there! Went to the link that you provided ( https://licenses.gonitro.com/prd/portal) but nothing happens. I clicked the deactivate button and now I am stuck with the Nitro Pdf pro licence that I cannot activate. Please help!
  18. Dear team, with the help of you guys I was able to retrieve my serial key. Thanks a lot for that. But at the moment i am unable to activate Nitro Pro with the serial key provided. My registered email is *
  19. Jackson

    RDP licensing

    Hi, I have emailed support about purchasing a license for 5 clients on a RDP server but I have not had any response. Is this available?
  20. Last week
  21. Ellen Thornthwaite

    Help moving Nitro to new laptop

    I've just bought a new computer, and need to put my Nitro PDF on it. When I download the program from the website on the new computer it says serial number not found. I have tried following the instructions to 'deactivate' my serial number but that doesn't work either as it says 'Please select devices to deactivate' but there is nothing to select. I have also tried to download the Nitro PDF 12 from multiple links but the links don't open. I submitted a technical support ticket, and the response from Cleverbridge is that they can't assist and that I should submit a ticket...
  22. Hello @Chris Hawk To activate version 12.16.9.574, please first install the program using the installer from our page https://www.gonitro.com/product-details/downloads Lastly if you are working with Nitro Pro 8, you no longer need to deactivate. You just need to upgrade to Nitro Pro 12 then activate using the same serial number. Thank you for choosing Nitro and I hope this helps.
  23. Netlogic Support

    File Corruption

    My client is running Nitro Pro version 12.16.9.574 and they continuously are running into situations when the PDFs their working on become corrupted. No other users within the organization are running into this problem. We tried Windows/hardware updates, Uninstalling/reinstalling Nitro pro, making sure Windows did not have OS corruption. What suggestions would you suggest that can resolve this issue? If there is more information you need me to provide, please let me know. Thank you!
  24. AllainU

    Nitro Pro 9 - Upgrade problem

    Hello @Rajasekhar Burra, Thank you for the private message. To further assist you, you tried accessing our Upgrade Portal and entering your version 9 serial number? How did it go?
  25. AllainU

    When starting error 401 persists

    Hello @Taro Chellaram, Thank you for reaching out to us through our Community Forums! In order to further assist you, please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? If the error re-occurs after few days, please let me know so we can check our resources. Thank you for choosing Nitro and I hope this helps.
  26. Need purchase receipt from June 2021
  27. Trying to open a pdf in Nitro Pro and I receive an error code and cannot open the document in Nitro Pro to reset the file. How can the file be repaired?
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