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  1. Today
  2. Hello @Chris Hawk, Thank you for the private messages and I glad to provide you Nitro Pro 8 serial numbers. Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down. We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can activate Nitro Pro 12.16.9.574 using any of your version 8 serial numbers. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. With regard to Error 401 message, kindly reset your Nitro Sign password, login back to Nitro Sign by clicking 'Log In' button. If the error re-occurs after few days, please let me know so we can check our resources. Thank you very much in advance and I am looking forward to hearing back from you.
  3. AllainU

    I have lost my Serial Key

    Hello @atiq Aziz, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I have sent you a private message. Additionally, please note that we no longer support Nitro Pro10 and its activation servers have been shut down. We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 using our offline installer links below and activate it with your current Nitro Pro 10 serial number 234600-xxxxxx-897397: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps.
  4. Hello @Miri Belsky, Thank you for reaching out to us through our Community Forums! To further assist you, you can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current serial number 23460x-xxxxxx-283102: https://www.gonitro.com/nps/product-details/downloads Thank you for choosing Nitro and I hope this helps.
  5. Ákos Botezatu

    Error code: 0X00000000

    Hello @AllainU, It looks like it worked. Thank you for your help!
  6. taher kankroliwala

    SSO disable for Nitro Sign

    Hi Team, Can some please contact me because I want to disable SSO for the account. Thanks, Taher.
  7. Dear Team, my system crashed and now I'm unable to access my serial key and unable to locate the email as well. Can you please help me retrieve my serial and help me activate the product. I am unsure which email i used at the time of purchase as i have 2 emails account. username1gmail.com username2100@gmail.com
  8. I got the e-mail with my serial number and everything worked. Thank you for the support, I am really impressed that you got back to me so quickly!
  9. Christian Dorward

    Set Bookmark to Current Page

    Hello, Is there a quicker way to alter the page a bookmark directs to rather than right clicking > properties > action > right click action and set to a certain page? Would like to be able to right click and set to current page?
  10. Yesterday
  11. Moderator, Please approve. I'm stuck and can't find a phone # for Tech Support. Tried to start ticket, but that was rejected even though I provided order #.
  12. Exactly the same problem. Unable to activate the product that I purchased from you (v12). I am on on my new computer and unable to deactivate an existing license number to activate again. Prompt says deactivate but no indication of where. This is not right. Please advise ASAP.
  13. Thank you for your prompt response AllainU, Unfortunately I dowloaded and re-installed Nitro Pro using the x64 link you provided. It is still telling me that I have 14 days left of my trial and that I need to activate the full account. I received the e-mail to reset my password, but that seems linked to this account which i created just to be able to post in the forums and is not linked to my purchase. As far as the copy of my invoice with the serial number, I have not received that and I checked my junk mail as well as my other e-mail account (and its junk mail folder) just in case I used it, but no e-mail with an invoice. Am I missing something? Did I maybe not set up an account when I purchased this and now cannot reset this? Can I somehow send you my invoice as proof of purchase (or provide the whole Reference number or invoice number and date)? I have been reluctant to post the whole numbers as this seems like an open forum and I don't want to give away that information that currently seems like my only proof of purchase... Where do I go from here? Thank you again for your prompt help so far and I am sorry for the trouble. Sean Montgomery
  14. AllainU

    activation licences

    Hello @k.spacsystems, Thank you for reaching out to us through our Community Forums! Please be informed that '-20: Error - Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro PDF Pro 13. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download and install Nitro PDF Pro 13.45.0.917 using our offline French installers below: x32 http://install.nitropdf.com/professional_13450917/fr/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13450917/fr/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number Thank you for choosing Nitro and I hope this helps.
  15. I have a form that I've created drop down responses (Yes, No, and N/A) and some with (Yes, No). Several questions would automatically need to populate "N/A" if the answer to a different one is "No". I know exactly how to do this in Adobe Pro but the company I'm with now uses Nitro. It doesnt seem to have the same option. Any help in getting this to happen would be great. (also if anyone knows how to populate the calendar date selector that would also be great)
  16. Rob Poretti

    Combing Image files does not work properly

    Yea... that's a process that will have to wait for the weekend. Thanks for the instructions! In the mean time, what is the trick with SN's? I copy and pasted what the software presents into the ticket system and it says wrong format. How can it be the wrong format when both the software and the website is Nitros'? BTW: I had to output a PDF - so I opened those jpgs in Photoshop, changed to grayscale (they were back & white but had a color profile) improved the contrast and and then resaved them. Then Nitro worked fine. The JPEGS were obviously fine in Photoshop and in Windows photo viewer - and the web page that I got them from; just not in Nitro.
  17. Hello @Sean Montgomery, Thank you for reaching out to us through our Community Forums! Reinstalling your Nitro Pro program does not require logging into your Nitro Sign. To further assist you, I have executed resending a copy of your invoice that contains your Nitro Pro 13 serial number 504908-xxxxxx-663162 and to reinstall the program, kindly use below offline MSI installer links: x32 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq With regard to not getting the password reset email for your Nitro Sign, I have also executed a password reset on our end so please check your Inbox and Spam / Junk folder (as sometimes our emails goes there). Thank you for choosing Nitro and I hope this helps.
  18. Thanks Leslie ! I'm travelling now, I'll follow your advice when I'm back 🙂
  19. AllainU

    File Size Drastically Increases PDF File Size

    Hello @Stevie Arrington, Thank you for the private message. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To be more specific, our Release Notes page will show you that we released Nitro Pro 13.44.0.896 includes improvements in handling file size. https://www.gonitro.com/product-details/release-notes Thank you for choosing Nitro and I hope this helps.
  20. AllainU

    Nitro Sign Webpage

    Hello @Joshua Gross, Thank you for reaching out to us through our Community Forums! Kindly note we were informed that Nitro Sign should be up and running again by now. Could you please check with your users if a few of them are still having issues with Nitro Sign? Thank you very much in advance and I am looking forward to hearing back from you.
  21. AllainU

    Nitro Pro 13 - Activate Button Does Nothing

    Hello @Paul Bromwell, Thank you for reaching out to us through our Community Forums! I remember we have received similar reports of the same behavior in the past and to further investigate, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.44.0.896). The same information is available by going to Control Panel > Programs and Features. Lastly, please provide the serial number of your Nitro Pro 13. This matters because our business installers are different from the online ones. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  22. AllainU

    Need License Reset

    Hello @paulrdoyle@icloud.com, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
  23. Your customer interface is absolutely dismal. You have totally ignored the need to address most urgent customer problems by creating an obstacle course - a BOT that doesn't work, a knowledge base that is clueless. Why? Very disappointed at your perception of customers and the way you treat them.
  24. AllainU

    Is there a Human at NITRO PDF

    Hello @Bert Smith, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. To further assist you, kindly clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. Then download and install Nitro Pro 13.45 using below offline installers: x32 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x64.msi Thank you for choosing Nitro and I hope this helps.
  25. AllainU

    The activation link is not working at all.

    Hello @Paula Dumitra, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance. To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx--310197 Thank you for choosing Nitro and stay safe always!
  26. AllainU

    Combing Image files does not work properly

    Hello @Rob Poretti, For the sake of initial troubleshooting of this combining issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c If repairing didn't help and in order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.44.0.896). The same information is available by going to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you.
  27. Hello @Christian Callaghan, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of the Nitro Pro 12 that is showing 'Please try again later' when logging into Nitro Sign? Lastly, please also provide the email address of the account linked to the serial number so I can check its status on our end. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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