Jump to content

All Activity

This stream auto-updates     

  1. Yesterday
  2. rolandgonzalez2010@yahoo.c

    Upgrade to Nitro Pro 13

    Hi Reymund, I sent you a private message as you requested a few days ago and have not heard back from you. Not sure if I did something wrong or not so I re-sent the same message. I am also reaching out to you here in hopes to get this issue resolved. Thank you in advance for your time and I will wait to hear from you once again. Roland
  3. Matias Cikato

    Cannot Validate Signature

    I have several documents signed with a third party certificate. I can see the signature validated in Adobe PDF reader (I inslatted the certificates in my computer), but I cannot make it work in Nitro Pro 12 (latest version). Any suggestion? Thanks, Matias
  4. AllainU

    Computer Stolen - Cannot Deactivate and Reactivate

    Hello @Phoebe Pearce, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps!
  5. AllainU

    Error 401

    Hello @Joe R, Thank you for reaching out to us through our Community Forums! We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below: x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes Thank you for your patience and I hope this helps!
  6. AllainU

    Nitro has gone back to trial mode

    Hello @Karen Lange, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  7. Joe R

    Error 401

    When starting Nitro Pro, I get Error 401. Clicking Ok clears the message and the software seems to work fine. This message also pops up randomly (it seems) when Nitro Pro has been running for a time. I tried to find a newer version to load but could not find one on the website. I am currently running 13.8.2.140
  8. Hello @Jeremy Ong Here is a knowledgebase article with the complete details about Nitro VIP access: https://kb.gonitro.com/knowledgebase#/search/vip/000004223 Hope that helps!
  9. Leslie V.

    Transfer of license

    Hello @Yuan Yi Pat Please also send me the serial number you were trying to use. Cheers!
  10. Leslie V.

    Error -23 can't activate computer

    Hello @James Mackay The key has now been released. Please try reactivating. Cheers!
  11. Leslie V.

    Error -23 can't activate computer

    Thank you for reaching out to us! I released your key so you can reactivate. Can you please try again and let me know how that goes?
  12. I've just received a new E1025 to replace my ageing i40 which I have had running with Nitro Pro 10 and previously Pro 8 without problems. However the drivers are getting increasingly difficult to keep installed as they are not Win 10 compatible hence the new purchase. The problem I have is that when I try to scan from the E1025 I am presented with two entries for the scanner and it doesn't matter which one I choose the program crashes. I tried it with Pro 8 on my laptop which only presents one entry for the scanner and it works with no issues. I've installed Pro 10 on the Laptop and again I'm presented with two entries for the scanner and it also crashes. Any ideas to sort this out would be appreciated. - Neil P.S. Who can change my user name to not show my email address as I certainly didn't use it as my user name and can't find out where to change it ?
  13. James Mackay

    Error -23 can't activate computer

    I have the same problem. Any update. Says i have 2 activations available but it will not activate
  14. James Mackay

    Error -23 can't activate computer

    I have the smae problem. I deactivated both installs and can not re activate for some reaseon. My email address is admin@jlcomputers.com.au
  15. My Nitro program has gone back to trial mode. I have tried to reactivate using my serial number but it says this serial number is already activated. Can you please help.
  16. Last week
  17. Steven Leuck

    Formatting of Text within a Text Box

    Does no one monitor this site?
  18. AllainU

    Nitro Pro 12 Reactivation

    Hello @David Whartnaby, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  19. AllainU

    Reactivate a license

    Hello @Marc Adams, Thank you for reaching out to us through our Community Forums and for sending me a private message. If you are unable to activate, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter the same serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps!
  20. Chad Burnside

    PDF File Size

    This is very much needed. We often have file sizes between 10-25 Mb and splitting monthly bills/invoices up into multiple files isn't an option. The optimization feature either does nothing or makes the entire file basically unreadable. Not much middle ground. Please increase to at least 25 Mb. That's what docusign is (which we still use because of the file size restriction).
  21. David Whartnaby

    Nitro Pro 12 Reactivation

    Hello, Nitro Pro was stripped from my computer. It says that I have two available activation codes but I cannot activate my serial number. Can you assist please? Thanks, David
  22. Chad Burnside

    Adding Text in Cloud

    I also need to be able to add text or fill in a field on a cloud template before sending out for signature. Without this, the template feature is almost useless to us.
  23. Hi @Reymund G. I sent over the serial number this morning. Hope you got it. Please let me know if you havent received it and I will try to send it to you again. Thanks, Lee H IT Support Technician
  24. Marc Adams

    Reactivate a license

    Guys I have the same issue, I just deactivated and then tried to re activiate a licnese and it wont let me, how do we solve that problem?? Thanks Marc
  25. She Ling Lim

    Signature Requestor gets copy of Signature Request Email

    Hi Kelvin, Thanks for your reply. So it seems there is no way signature requestor can retrieve the signatory link. If that is the case, and the signature requestor does not receive a copy of the email sent to Signatory, what is your suggestion if a Signatory claims that he did not receive the email sent by Nitro requesting for his signature? As mentioned in my first post, this can happen because the signatory's email system blocks all emails from My Name <noreply@cloud.gonitro.com>. How can we get the Signatory to sign the document if he did not receive the Signatory Link? Considering the above, will Nitro look into making the Signatory Link available to the Signature Requestor? Regards, SL
  26. Tomas Battistini

    License for Nitro 6 and 7

    Hi ok for Nitro 6, but for Nitro 7 same error, working for you? Thanks Tomas
  27. Kelvin V.

    Signature Requestor gets copy of Signature Request Email

    Hi @She Ling Lim, Thanks for posting on our Community Forums! If you include yourself on cc, you will receive a different email which will look like this: Only the Signatory will be able to access the signatory link. The link you'll receive (as cc) is for viewing purposes (to check if the signatory has already signed it or not). I hope this helps!
  1. Load more activity
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.