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  5. Elizabeth Thomson

    Upgrade Nitro Pro 11 to 13 wont install or activate

    I got it to install !! I could not find BrCtrlCntr.exe anywhere on my computer but read in another thread that closing ControlCenter4 from task bar might work. ControlCenter4 was running in my task bar (little orange icon) and closing it did the trick. It should be noted the error message specifically said "BrCtrlCntr.exe"
  6. Elizabeth Thomson

    Upgrade Nitro Pro 11 to 13 wont install or activate

    I have tried everything and I still get the same error message about BrCtrlCntr.exe, I went to Task Manager and BrCtrlCnt.exe is not listed under the Services tab in the group column I uninstalled all Brother printer/scanner applications, then rebooted and tried installing Nitro Pro again using the x64 bit link you provided but it stopped with the message about closing BrCtrlCntr.exe. It also gave an option to ignore but that did nothing.
  7. AllainU

    DELETE OLD VERSIONS OF NITRO?

    Hello @SCSUNNY, Thank you for reaching out to us through our Community Forums, however, your concern is unclear to me. Could you please explain it further? Thank you very much in advance and I am looking forward to hearing back from you.
  8. AllainU

    Nitro Pro 10 no longer works.

    Hello @Fred Adler, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 10.5.9.14 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this help.
  9. AllainU

    Nitro Pro 13 - MST Deployment - EXPIRED TRIAL

    Hello @Elliot Laxton, Thank you for reaching out to us through our Community Forums! Kindly note that deploying Nitro Pro with an .MST transform package should apply the license-file/serial number as long as the following criteria has been met: a. “Encrypt” box under Serial Number tab in the Deployment Utility is unchecked. b. The build of the Deployment Utility that was used to create the .MST file and the MSI package are the same. Were you able to meet the above requirements? Thank you very much in advance and I am looking forward to hearing back from you.
  10. AllainU

    Nitro PDF activation on 2 PC's

    Hello @remax tech, Thank you for reaching out to us through our Community Forums! On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated. Thank you for choosing Nitro and I hope this helps.
  11. AllainU

    Upgrade Nitro Pro 11 to 13 wont install or activate

    Hello @Elizabeth Thomson, Thank you for reaching out to us through our Community Forums! Please right-click your Task Bar then select Task Manager and go to Services tab. Then sort Group column and look for BrCtrlCntr.exe. Did you find it in the list? If still none, kindly go to Control Panel > All Control Panel Items > Programs and Features. Is there an application for a Brother printer / scanner currently installed? Would it be fine uninstalling it in the meantime? Once uninstalled, please reboot your machine and try installing your Nitro Pro 13 using our direct MSI installers below: x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your new serial number. Thank you very much in advance and I am looking forward to hearing back from you.
  12. AllainU

    Address Book for NitroSign

    Hello @John Balog, Thank you for your feedback and rest assured our Cloud Engineering is already aware of this extra effort of our Nitro Sign users. With regard to being part of Nitro VIP Access, I would first love to know the current status of your Nitro Pro license. Could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  13. I purchased nitro pro 10 some time ago and now it no longer works. The program appears to load and places an icon on the windows 10 taskbar On click the icon nothing happens. On mouse over the icon, a normal but then a black screen preview is displayed. Clicking (right or left) am unable to maximize the window. I have visited windows 10>settings>apps>nitropro10 hoping to click Modify(repair), but that option is grayed out. Thank you
  14. I have Nitro back to VS 9 (10-13). Can I just delete the old versions out of apps??
  15. Nnn Vvv

    Electronic Page Re-numbering in NitroPDF13

    Hi. This wasn't available in v12. I hope this function is added in the future. Especially with Covid, I scan pages from a book and send them out. Then I ask people over zoom to turn to page 12, 748, ... and it would be nice if the PDF reflected the correct page number. I also download PDF manuals and want to renumber the pages so it starts with i, ii, iii, iv, ... then switches to 1, 2, 3... with Acrobat that made it very easy to jump to a page when I saw the page number in the text. Here's the v12 discussion https://community.gonitro.com/topic/6791-renumbering-pages-in-nitro-pro-12/?tab=comments#comment-19071
  16. I purchased an upgrade from Nitro Pro 11 to Nitro Pro 13 two months ago. I received a receipt that payment went through and my serial number. I never received an email with instructions how to activate. So I clicked on install trial button in email. This downloads but during installation hangs on error that BrCtrlCntr.exe is preventing installation, and to click continue to close and continue,. When I click continue that brings me to install wizard failed window. When I looked at what processes are running (per the instructions in another support thread) there is no BrCtrlCntr.exe there or in my task bar. I went to the activation portal it does show my license is active and 0 activations but when I click on activate a bubble pops up to choose which device but there is no place to choose a device. I ran a support tool from my current Nitro Pro 11 but cant figure out how to upload that here. Help?! please!!
  17. I have a license key that is stating I can install the software on 2 pc's. It will not allow me to install it on the 2nd pc at this time. I tried to uninstall it from the 1st pc to use on the 2nd but it states the license is still in use. Please Help, we need Nitro to assist with real estate closings. License keys ends in 2xxxxx-xxxxxx-219124
  18. AllainU

    Nitro Pro 9 Serial Numbers Failing Upgrade Eligibility Check

    Hello @Karen Benson, Thank you for the private message. I have made adjustments on your 5 Nitro Pro 9 serial numbers so please try upgrading them again to Nitro Pro 13 with discounted rate. Kindly revisit our Upgrade Portal and enter one serial number at a time. Thank you for choosing Nitro and I hope this helps.
  19. After we get our Document fully signed Nitro sends an email to everyone with a completed pdf file attached. Is there a way for me to setup and change that the only one to get the final copy is me being the sender?
  20. Jo-Anne Owen

    Bulk uploads/Bulk Signing

    To allow for file uploads that would populate fields in templates then route to specific recipients for signature (similar to DocuSign)
  21. Hello Nitro Pro's Today i've downloaded Nitro Pro 13 x64 MSI and the Nitro_EnterpriseDeployment exe. I've used the enterprise deployment exe to create an MST file which includes a few modifications to the installation, one of which includes the Enterprise License key, which i then intend to install via SCCM. Using CMD, i've succesfully got the software to install which applies all changes however when i open the software it states "EXPIRED TRIAL", I am able to fully use the software without any errors or activation prompts. I can manually activate the license in the application itself, but this is not a solution as this software is intended to be deployed on mass to multiple computers. Please can i have some guidance whether this is a known issue, whether there is an additional step to take in the creation/referencing of the MST. Thankyou Elliot
  22. SIMONETTA PINI

    2023 error activating

    grazie mille!!!
  23. Malkar Riaz Kadar Saleem

    Nitro Pro 12 Activation issue

    Hello AllainU, Thanks for your quick response, will try this option on my second PC and get back to you. Hope this should resolves my issue. Regards, Malkar Riaz
  24. John Balog

    Address Book for NitroSign

    Thank you for your response Alain. If the cloud server would remember the email associated with the name as I start typing that, that alone would also be of great help. However, as you are suggesting now, it would require for me to remember the email or start typing it before it pulls up the name. Seems a bit backwards to me, if you know what I mean. Thanks. Also, what does it take to be a part of the Nitro VIP and what benefits are there to it?
  25. AllainU

    Address Book for NitroSign

    Hello @John Balog, Thank you for reaching out to us through our Community Forums! At the moment, there is no option to manage the contacts in Nitro Sign nor the ability to import from the address book. Email address entered in the Recipient field during request signature (after being sent and signed) will be remembered by our Cloud server so you can use it in the future. However, you will need to enter the Name again when you use the same email address on a new Signature Request. We totally understand that re-typing the Names will require effort and time, however, this is the only option for now and a similar feature request is still open with our Cloud engineering team (no ETA yet on its release). In the meantime if you have an address book or spreadsheet of your regular recipients, you can copy the name from there and paste it whenever you request a signature in Nitro Sign. Thank you for choosing Nitro and I hope this helps.
  26. AllainU

    Nitro Pro 9 Activation Issue

    Hello @arun v, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
  27. AllainU

    Nitro Pro 9 Serial Numbers Failing Upgrade Eligibility Check

    Hello @Karen Benson, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide one serial number of your Nitro Pro 9? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  28. AllainU

    Nitro Pro 12 Activation issue

    Hello @Malkar Riaz Kadar Saleem, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
  29. AllainU

    changes the language from english in german

    Hello @Edwin Braun, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, you must uninstall your Nitro Pro 11 English, reboot your machine and reinstall using below direct German Installers: x64-bit: http://install.nitropdf.com/professional_1108470/de/burn/nitro_pro11_ba_x64.msi x32-bit: http://install.nitropdf.com/professional_1108470/de/burn/nitro_pro11_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps.
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