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  3. Tanya Metcalf

    Unable to activate = Unable to work

    Well, that certainly makes sense and of course, fixed the issue. Thank you for your time!
  4. AllainU

    Unable to activate = Unable to work

    Hello @Tanya Metcalf, Thank you for the private messages. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps!
  5. Hello, I've the instructions to save form field properties, but I cannot obtain results because I do not see a down arrow in the Appearance group. What am I doing wrong? Thanks Upstate Architect
  6. Lydia Boehler

    double charge

    Please help me with this, your website wont allow me to ask about this privately cleverbridge (cleverbridge Customer Support) Apr 7, 13:52 CDT Hi Lydia, Thanks for writing in. I would be more than happy to help you out with this inquiry. To submit a refund request for the duplicate charge all you have to do is visit the site below: https://www.gonitro.com/support/refund-policy They will be able to initiate the process for you and get the funds back into your account. If you have any other questions or concerns, please don't hesitate to ask. Sincerely, DeMarlo B. Lboehler Apr 7, 11:44 CDT I have two reference numbers 211xxxxxx and 211yyyyyyy both charged my company credit card for 111.30 in February, yet I only purchased this product once. Can you please refund one of these, which ever one is not active. Please send me documentation of the credit. Thank you - Lydia Attachment(s): <Attachment 1> <Attachment 2>
  7. Leslie V.

    Error merging PDF files

    Hello @Lennart Rudnik Thanks for reaching out to us! Please provide us with the following so we can troubleshoot: The files or some sample files we can test What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) I look forward to your response.
  8. Tiago Claus

    PrimpPDF Script Error

    Yep, that fixed. Thanks! BTW, the program has not been updated since 2011 (the free version, at least).
  9. Hello @Brendon Noney I have made the necessary adjustments. Please try upgrading again and let me know how that goes. https://www.gonitro.com/support/upgrade Cheers!
  10. AllainU

    code erreur 0x40000003

    Hello @Sam Dingemanse, Thank you for reaching out to us through our Community Forums! Please be aware that "0x400..." error codes are actually Microsoft Network error codes. Typically, these errors will occur if you are accessing a file that's not on your hard drive directly. Kindly provide details to the following so we could further investigate the issue: 1. Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? 2. Is the document being accessed from a network/shared folder? Where is the file originally stored? 3. Is this error message happening to any documents being accessed and saved using Nitro Pro? 4. If you create a blank document in Nitro Pro (File > New) and attempt to save it (File > Save As) on the same directory/path, does it work without error message? Once I receive the above information I will go ahead and further troubleshoot your issues. Thank you and I look forward to your response.
  11. Leslie V.

    Nitro Pro 11 Icon There But Won't Open File Window

    Hello @James Wilkinson Please try reinstalling version 11.0.8.470 from the page below: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope that helps!
  12. Leslie V.

    Functionality

    Hello @Charles Hoff Please try uninstalling and then reinstall Nitro Pro 12.16.3.574. The installer can be found here: https://www.gonitro.com/nps/product-details/downloads Hope that helps!
  13. Leslie V.

    Nitro Pro in Vmware Horizon (thinapp)

    Hello @Glenn Elliott Thanks for reaching out to us! There is a special installer and license type that will work in your set-up. This is only availab through our Team and Enterprise subscription for businesses with 20 or more users. If this is something that interests you, please let me know and I can forward your details to our Sales department so they can arrange a trial for you. The information we would need are the full name, address and email of someone within the company who deals with software acquisition. You can also go to this page and leave your details: https://www.gonitro.com/pricing I hope that helps!
  14. AllainU

    Unable to activate = Unable to work

    Hello @Tanya Metcalf, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  15. Tyler Robinson

    PrimpPDF Script Error

    So, I disabled Streamline and the error went away. Seems like the program can't update anymore.
  16. I have followed all suggested steps to try to activate Nitro Pro 12 on my laptop to work from home. Read other forums, deactivated, etc. However, I now have 0/2 activations and am unable to activate the program on my laptop OR work computer. My "free trial" on laptop ends tomorrow and although I'm not supposed to be working in office, I couldn't use it there anymore even if I wanted to. Any resolution asap would be greatly appreciated as I cannot work until this is resolved.
  17. Hi I paid for VIP Access on 25 Feb 2019 and did not receive information about the upgrade. Now that I have tried to upgrade and verify eligibility I have been informed at https://www.gonitro.com/support/upgrade that "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Help! BN
  18. Hello @Sue C Thank you for contacting us! Please send me the serial number you are trying to use so we can check. Cheers!
  19. Hi, I have Nitro Pro 9 and am wondering if the licence is eligible for upgrade to the latest version. The serial number is still valid on the Licence Portal, but the Upgrade New Version eligibility check gives me "We were unable to validate your serial number." Thanking you in advance for any assistance.
  20. Glenn Elliott

    Nitro Pro in Vmware Horizon (thinapp)

    Should add our VDI desktops are non-persistent.. so we spin up a new vm for each login off a base image. vm is deleted at user logoff.. so it typically lasts the length of a nursing shift. This means lots of AD computernames created everyday.. and also reuse of deleted computernames over time.
  21. Sam Dingemanse

    code erreur 0x40000003

    I'm getting the same error when attemping to save a pdf after modifying it by adding text. I ran the latest installer but to no avail. Please advise, as there is no value in the product if I can't modify pdfs.
  22. Glenn Elliott

    Nitro Pro in Vmware Horizon (thinapp)

    Hi, I would like to trial nitro pro in our Horizon 7 VDI environment as a thinapp. We would deploy on Windows 10 and possibly Windows 7 as well. Not interested in any cloud or workflow functionality at this stage.. more keen to edit, create and sign pdfs. Can someone let me know if this is possible with nitro and if so is there any doco or tips for thinapp deployment? Thanks so much for your time. Glenn
  23. Nitro Pro 11 (11.0.1.16) on a MS Surface Pro with Windows 10 was working fine for over two years but today it won't open a window for any pdf file. The icon is there, in the task bar, the file name is there, but the window won't open the so I can see it or work on it. Any thoughts about how to remedy this so I can see and work on my pdf files with Nitro Pro?
  24. Last week
  25. William Wiggs

    Upgrade Issue

    Upgraded software purchased, installed, activated and working great. Thanks again for your help.
  26. William Wiggs

    Upgrade Issue

    Thanks for your help. I'll try the link now.
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