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  2. Hi @tonytb, Thanks for posting on our Community Forums! You are eligible for a discounted upgrade. To upgrade and provide information about the price, kindly go to our official upgrades page: https://www.gonitro.com/support/upgrade Enter your Nitro Pro 7 serial number on the space provided. If you wish to push through with the upgrade, please follow the prompts to receive your new serial number for Nitro Pro 12 and installation files. You can activate two copies of Nitro Pro on two different machines with the same serial: http://kb.gonitro.com/knowledgebase#/search/second computer/000001652 I hope this helps. Cheers!
  3. Today
  4. Yesterday
  5. eagan

    Highlight Tool

    That seems to work, thx for the heads up
  6. Hello @Kaos, Thanks for your response and my apologies if I was clear. When I checked your Nitro Pro serial number, I can see it was deactivated two days ago and that's the reason why you're receiving the error message 'You may only deactivate 0 devices'. Since our records show you haven't activated yet, kindly reinstall Nitro Pro 11 by downloading the installers here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps!
  7. I am not able to install it, it was on a computer that crashed so I have no way of reinstalling it onto my new computer.
  8. I am a single user (Personal User) of Nitro Pro 7. The license agreement allows me 3 activations on different computers as long as I only use one at a time. I want to Upgrade to Nitro Pro 12 which only allows 2 activations. My question is if I upgrade do I get 3 or 2 activation? Thanks
  9. mbmast

    Rearrange Pages by Dragging Tiles?

    Thanks. The article looks promising but I was still not able to do what I need to do. I open a legal agreement that contains a signature page with no signatures. I open a second document that contains only the signed signature pages from multiple legal agreements. I tile the two documents so they appear side by side. I click on "pages" in the navigation area to view the active document as a collection of sequential tiles. On the document with the signatures, I click on the page that contains the signatures. This highlights the page's corresponding tile in the tile area. I right click on the tile and select "Copy." I then click on the signature page in the other document (the document where there are no signatures on the signature page). That page's corresponding tile is then highlighted. I right click on that tile and select "Paste," expecting the page from the second document (now presumably in the clipboard) to replace the page in the first document. But... nothing happens. Nothing at all. The page is not replaced. I do not get any type of informational message or warning or error. So, it's great that Nitro can display tiles and it's great that it appears to support copy/paste, but I can't get it to work. How do I do this?
  10. AllainU

    Rearrange Pages by Dragging Tiles?

    Hello @mbmast, Thank you for reaching out to us through our Community Forums! To re-arrange pages within your document by drag-drop, please refer to this article: http://kb.gonitro.com/knowledgebase#/search/order/000002032 Thanks for choosing Nitro Pro and I hope this helps!
  11. How do you rearrange pages in Nitro? I'm expecting some sort of graphical interface where each page is represented as a tile and I can drag the tiles around to re-arrange a document. Is this possible?
  12. AllainU

    Need To reinstall

    Hello @sedulous2, Thanks for your response here. I would love to know the reason and your message so I could forward it to our Forum's Moderator. You can also send me a private message as your second option. Thank you very much in advance and I am looking forward to hearing back from you.
  13. Hello @Dw411, Thank you for your private message with the serial number and screenshot of the error you're receiving. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  14. AllainU

    Error Code: 0x400D04C8 when overwriting file

    Hello @Tech Support, Thanks for your response and for providing these information. Is the user overwriting any existing documents while there saved on a network share? Can you check if the user has the same issue when the file is saved locally? I would love to have a copy of a sample file (with sensitive information extracted) so I can replicate it on my end. Would that be possible? Thank you very much in advance and I am looking forward to hearing back from you.
  15. Hello @Dw411, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you.
  16. Tech Support

    Error Code: 0x400D04C8 when overwriting file

    Hi AllainU, The build number is 12.5.0.268. The error occurs when the user is overwriting an existing document (all existing documents). Usually she is just presented with the error upon save. On one file when she saves, she is presented with the error then the program crashes. Thank you, Jon
  17. Hello @Kaos, Thanks for providing the serial number of your Nitro Pro 11. Were you able to install your product? If yes, could you please open it and click on the Help tab > About Nitro Pro > Activation and enter your serial number? How did it go? Thank you very much in advance and I am looking forward to hearing back from you.
  18. AllainU

    Pro 12 freezing - will not launch

    Hello @Virginia, Thank you for providing the serial number of your Nitro Pro 12. Let us try some troubleshooting by referring to these steps on the affected machine: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Run MS FixIt to uninstall your Nitro Pro 12: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 3. Reboot your machine. 4. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 5. Download and install Nitro Pro 12.6.1.298 using below offline installers: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps!
  19. AllainU

    Error Code: 0x400D04C8 when overwriting file

    Hello @Tech Support, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the build of the Nitro Pro (format is 12.X.X.X, e.g. 12.0.0.112) you are working with? You can find these out by clicking on 'About Nitro Pro' under the Help tab. Also, does this happen with every file? If it's a single file, could you please try File > Save As? What is the outcome? Thank you very much in advance and I am looking forward to hearing back from you.
  20. AllainU

    Pro 12 freezing - will not launch

    Hello @Virginia, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you.
  21. Our office purchased the latest Nitro Pro in October for 4 users. One of our users received an error during mid-save of a pdf this week. Now the application will not reload. We tried to "repair" the program, but that did not solve the issue. We have uninstalled and reinstalled Nitro Pro on that computer, but it will not allow the computer to launch the program. It asks to send a crash report, but the problem is not resolved. What else can be done to allow this program to run on that computer. Thank you.
  22. When saving a PDF overwriting an existing file we are encountering Error Code: 0x400D04C8. After the error message, the program freezes then crashes. Please advise.
  23. StaysOnTheRoadToday

    General Display Too Small

    Hello, The screen resolution/display is too small upon general use of the product. I have already set my computer to display at 150% and nothing changes with Nitro. Can you please advise? Thank you.
  24. I went to the website to deactivate my license for my computer that crashed. When I try to install it on the new computer, I'm getting -23:Error - License number already used. I'm seeing number of Activations is 0, but it won't activate on the new computer.
  25. Not sure if it is related. If a file is locked by another user or the same user, would that prevent Nitro from going into Edit mode?
  26. Hello @Kaos, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you.
  27. cnicco

    Welcome screen only displays

    Same for me with both 32bit and 64bit versions of 11. I'm installing in Windows 7 . (Also the current 64bit installer is not in English so it was a bit tricky for e to install :)
  28. Why am I getting this error? Sorry. You may only deactivate 0 devices. I am trying to deactivate so that I can reactivate because the computer I used to have this on crashed. But whenever I hit the deactivate button it gives me that error so I am not able to reactivate it on my new computer. PLEASE HELP!!!
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