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  3. AllainU

    Acess to Signed Contract

    Hello @pattyloof, Thank you for reaching out to us through our Community Forums! Upon checking our records, you do have Nitro Cloud account under your email address 'phoenixfish@fastmail.f'. Are you having issue accessing your account? Thank you very much in advance and I am looking forward to hearing back from you.
  4. AllainU

    Activation/Installation Issues

    Hello @baileygraff, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide a screen shot of the error message you are receiving when you attempted to activate? To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980 Thank you very much in advance and I am looking forward to hearing back from you.
  5. Hello @Julia Miller, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  6. Hello @Molly, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers!
  7. I have upgraded computers and cannot activate version 11 on the new system. I deactivated on the old system, went to the licensing portal and deactivated there as well. It shows that I have 0 activation's and 2 activation's allowed, but I am still unable to activate using my License Number.
  8. Hi, I've tried everything I can possibly think of to get Nitro Pro running on my version of Windows 10, but I get the above error message with 'Please Reinstall'. I've literally exhausted everything I can find online to fix this but nothing has worked. I have tried calling support but you must submit a ticket online. I have tried submitting a ticket without success. I saw that someone else had this same problem and support opened a support ticket for them. Please do the same for me! Many thanks in advance for your help. Julia
  9. I am also having this problem. Additionally, today I paid for the upgrade to 12 and VIP Access and when I tried to open a support ticket, I received the following message: Email support is provided only to customers with Nitro VIP Access. Please choose one of the options below for further assistance. Thanks for any assistance offered!
  10. eagan

    zoom level when open pdf

    Thx for the quick response. I will try that.
  11. Hello @jshaheen, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  12. AllainU

    Cannot Activate

    Hello @dcope, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  13. I appreciate the input. The identical problem manifests itself on two PCs running the current version of Windows 10. Highly unlikely that RAM would be bad in both machines BIOS and drivers are all up to date. I'm tired of dealing with the software. Every time an update of version 12 comes out, I hope against hope that the problem is fixed. However, in every update the exact same problem appears. The only version of Nitro Pro 12 that works is the original release. Literally every update since then manifests the exact same problem. I've wasted incredible amounts of time trying to get to the bottom of this problem So I'm pretty much done here.
  14. I have some ideas here for you that might make things better: Try updating your device drivers (especially the graphics card)- you could be experiencing a bug somewhere else that manifests in Nitro crashing. Use a tool like Memtest86+ to check your RAM and make sure you don't have a bad stick of RAM- that can cause all sorts of weird problems and issues. Update your BIOS. I'm not sure that these will fix your issue, but I've seen and heard about bizarre bugs & problems that got fixed by doing one of these, so it's worth a try especially since this is decidedly not normal situation (multiple versions of Nitro crashing every time).
  15. Steven Zakulec

    Nitro edited pdf - viewed with adobe reader

    It sounds like the yellow message boxes are annotations- if you're doing things like highlight, strike-through, underline, or other things from the Review tab, it's likely to generate them. To see a list of all of them in the document, click on the yellow speech bubble in the bottom left corner of the window- it's the first in the group of three icons on the bottom left. This will show you all of the comments.
  16. Steven Zakulec

    zoom level when open pdf

    Possibly this is from the view settings being preserved in Nitro? You can check if this is the case by going to File, Preferences, Appearance, and turning off "Restore last view settings when reopening PDFs". The Page View tab should control what happens otherwise.
  17. User is having to select this every time they print. using Nitro version 11.0.3.173
  18. Theresereno

    Activation on Third Computer

    Thanks again!
  19. dcope

    Cannot Activate

    I am upgrading computers and cannot activate version 11 on the new system. I deactivated on the old system, went to the licensing portal and deactivated there as well. It shows that I have 0 activation's and 2 activation's allowed, but I am still unable to activate using my License Number.
  20. AllainU

    activation

    Hello @weijang, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up the serial number using your email address, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  21. AllainU

    Unable to print from Firefox

    Hello @KeACJR, Thank you for reaching out to us through our Community Forums! Our records shows you purchase Nitro Pro 12 and I am wondering why you're still working with Nitro Pro 11.0.3.134 which a very old build. To further assist you, could you please first update to Nitro Pro 11.0.8.470 by downloading the installers here?: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 Thank you very much in advance and I am looking forward to hearing back from you if updating helps.
  22. Greetings to the well of knowledge... New user here! When attempting to print from Firefox, I get this error: "Occurrence of user-interacted or failed conversion". This happens on most but not all attempts to print from Firefox. Using Nitro Pro 11.0.3.134. Any assistance is greatly appreciated. Regards, Ken
  23. I am evaluating a trial version of Nitro 12. I create my pdf files using Autocad. (print function to create dwg to pdf). I can open and edit the (autocad created) pdf in Nitro 12. This works fine. My problem is when someone then opens the file I saved with Nitro12, using Adobe Reader. The Adobe reader displays yellow message boxes on every text block on the document. The yellow message blocks do not appear in Nitro. Seems they only appear in the Adobe Reader after I use Nitro12 to make a change to the pdf. Any suggestions? Thanks, William
  24. AllainU

    Windows Server

    Hello @Christoph_Nitro, Thank you for reaching out to us through our Community Forums! Upon checking our system, I can see you submitted a support case and a colleague of mine is already assisting you. Kindly continue responding through the support ticket for better handling of your concern. Thank you and have a nice day ahead!
  25. Hello @AMP, Thank you for reaching out to us through our Community Forums! At the moment, Nitro does not have the ability to convert a file to B/W or grayscale, however we have an alternative PDF printer (PrimoPDF, which has the option to print in B/W) that you could use for testing. You can download PrimoPDF here: http://www.primopdf.com/ If the PDF Printer can not be installed, another work-around would be to convert the file to an image or MS Office file and then use it's native program to convert the file to B/W or change the document to Grey-scale. Thanks for choosing Nitro Pro and I hope this helps!
  26. AllainU

    hyperlinks turned into blackboxes

    Hello @BadRandy217, Thank you for reaching out to us through our Community Forums! Is conversion with hyperlinks also failing with Outlook, Word, PowerPoint and Publisher? Does this happen with every Excel document? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
  27. AllainU

    Activation on Third Computer

    Hello @Theresereno, Thanks for your response and patience. That is correct. The version you has is still functional and usable but will no longer get updates and support if you found bugs in it. With regards to upgrading to Nitro Pro 12, kindly visit our Upgrade Portal https://www.gonitro.com/pro/upgrade and enter your v10 serial number to get the discounted upgrade of $79.99. Then select Product Updates for only $29.99. Thanks for choosing Nitro Pro and I hope this helps!
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