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  1. Yesterday
  2. Hello @RSJ, Thank you for the private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers!
  3. AllainU

    Crashing

    Hello @Wesley, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? Also, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thanks and I am looking forward to hearing back from you.
  4. AllainU

    Activation is not working

    Hello @C MDz, If you purchase VIP Access, you have to visit our Upgrade Portal and enter your serial number to avail the free upgrade because the program does not have automatic upgrades. Kindly note renewing this VIP subscription entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. Thank you for choosing Nitro and I hope this helps!
  5. AllainU

    Crash on editing Stamp

    Hello @MOhd, Thank you for reaching out to us through our Community Forums! As part of troubleshooting since you are already using the latest build of Nitro Pro 13, I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If repairing did not help, is this happening with custom stamps you migrated from an older version of Nitro Pro? Could you please recreate one custom stamp from scratch and see if the will help? Thank you very much in advance and I am looking forward to hearing back from you.
  6. AllainU

    Can't activate Nitro Pro11

    Hello @Rimas631, Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes If you prefer staying with Nitro Pro 11, uninstall Nitro Pro 13, reboot your machine and reinstall using the installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps!
  7. AllainU

    Nitro license

    Hello @Dylans, Thank you for reaching out to us through our Community Forums! Could you please confirm you reinstalled Nitro Pro 11 and it auto-upgraded to Nitro Pro 13? Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you.
  8. AllainU

    Edit PDF/A file?

    Hello @getthejobdone, Thank you for reaching out to us through our Community Forums! To change this settings in your Nitro Pro, please refer to this workflow: Thank you for choosing Nitro and I hope this helps!
  9. AllainU

    Need Help Migrating License

    Hello @Winter, Thank you for reaching out to us through our Community Forums! Kindly note when it comes to activation and the records we keep our logs are based on a Computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/user names that you are using for the machines internally. Since I am unable to pull-up your account, could you please provide the serial numbers of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thanks and I am looking forward to hearing back from you.
  10. Good Morning, One of the laptops we deployed was locked out of Windows and we had to re-image it. We had no chance to remove the Nitro 12 license so that we could reassign it properly. We have some record of the license keys we have used for this customer, but we are not sure which one is correct. Is there any way for someone on your team to remove the license from your side if we give you info about the PC it was originally assigned or license keys we may have used to activate in the first place? Best, Winter
  11. getthejobdone

    Edit PDF/A file?

    My scanner defaults to creating PDF/A files. I want to know how to edit them in Nitro?
  12. AllainU

    Modify a signed document

    Hello @kallen12, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delayed approval of your posts. By adding a Digital Signature, please note you are securing a file and its contents and combining files basically changes the file. This is why the Digital Signature is no longer applicable in the new combined file. It's like having a signed document and adding pages that will make the signatures invalid. The same behavior will apply if you want to insert and add/remove pages from a PDF file with Digital Signature, however they are not meant to be transferred and adjusted outside of the document. If a Digital Signature was placed on a file and then the file is changed in any way, the Digital Signature will become invalid as well, since it's nulling the original contents before signing. The Quicksign signature will stay, as it does not require a Security Certificate and is basically embedded text. I recommend reading through the following links if you would like to know more: https://www.gonitro.com/nps/pro/pdf-electronic-digital-signatures https://www.gonitro.com/user-guide/pro/article/digital-signatures Thank you for choosing Nitro and I hope this helps!
  13. AllainU

    Nitro Pro 13 Repeatedly Crashing

    Hello @Dwallas, Please refer to this thread for proper handling of your concern: Cheers!
  14. Dylans

    Nitro license

    I had to uninstall and reinstall my nitro pro software. My old version was 11 and when I download the software again it upgraded to 13. After I did that my serial number won't work due to the version number difference. What do I need to do?
  15. Leslie V.

    Instant crash when opening forms

    Hello @Dwallas That's the oldest build of Nitro Pro 12. Please get the update here and let us know how that goes: https://www.gonitro.com/nps/product-details/downloads Cheers, Leslie
  16. Leslie V.

    Deactivating and Upgrade

    Hello @Assi Yes, I usually edit it out. Or you can send it via direct message. Thanks!
  17. Leslie V.

    Upgrade Nitro Pro Version new

    Hello @hotro@banquyenphanmem.com You can check the upgrade pricing here: https://www.gonitro.com/support/upgrade Entering the serial number will not charge you anything. The license can be used perpetually unless you choose to upgrade again in the future. Your old license is deactivated once an upgrade is done. Historically, new versions are released more or less 1 year. There is no definite date yet for these releases. Please let me know if you have other questions.
  18. Leslie V.

    Reinstate licenses

    Hello @Baily Thomas Provident Fun Please send me the serial number so I can check. Cheers, Leslie
  19. Leslie V.

    Unable to activate Nitro Pro 13

    Hello Julie, This is a Nitro Pro 9 key. Please uninstall Nitro Pro 13 and install Nitro Pro 9: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers, Leslie
  20. Leslie V.

    Can't activate

    Hello Aron, That most probably means the wrong version is installed. Please uninstall and make sure you are installing the correct version. https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers, Leslie
  21. Assi

    Deactivating and Upgrade

    Thanks Leslie. Can I post it freely here?
  22. Hello DannyM, Please send me your Computer ID so I can check. You can find it by going to Help >> About Nitro Pro >> Activate >> Advanced Thanks, Leslie
  23. Leslie V.

    Nitro Pro 12 - Activation

    Hello @Ronnie G Thank you for contacting us! I released your key so you can reactivate. Can you please try again and let me know how that goes?
  24. Leslie V.

    Deactivating and Upgrade

    Hello Assi, Please send the serial number/s to me so I can check. Thanks!
  25. Leslie V.

    Installation fails Nitro pro 13

    Hello @GFoz Thanks for posting here and for updating us! Can you please make sure you are using the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads If the issue continues, please let us know.
  26. Leslie V.

    Activation error

    Hello @Reast That most probably means you have the wrong version installed. Please make sure you install Nitro Pro 12: https://www.gonitro.com/nps/product-details/downloads I hope that helps!
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