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  3. AllainU

    Install of Nitro Pro 10 Fails

    Hello @srj, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy and in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  4. AllainU

    Last half of print job is not in PDF file

    Hello @billnie, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. Please be patience as you will hear from our team soon. Cheers!
  5. Thanks a lot for your prompt answer. I proceed according with your explanation. Once opened the file information I can see two sets of data. The first one is Details: there I can make changes directly. However, the second one, labelled as General, do not allow any modification, even after opening "Show all the properties". Moreover, when I introduce security with a password covering all the document contents, when opening it again, all the pdf properties can be seen without any restriction; in other words, they are not affected by the security settings. So the control I have only covers the change on Details data. Should be the reason that the pdf has not been directly created with Nitro Pro 12? And if so, is there are any way to modify, delete or hidden General data?
  6. Simply says Nitro Pro Setup Wizard has failed On the orange wizard box. A button at the bottom to Finish. This is an install on a new laptop. Never had Nitro and never gets to a point to ask about serial number.
  7. Steven Zakulec

    Edit and delete properties in pdf files

    Yes- you have a number of options here. For the PDF properties, just open the file with Nitro, and go to the File menu. On the right hand side you'll see the most common properties for the file. Any of the items under Details can be edited right there- each line is a textbox you can edit. If you want to see all of the file information, click on the link that says "Show all properties". This brings up the Document Properties window, which shows you all the information about a file. From here, you can manage the file information, and inspect & change the file security among other things. Here's how to secure your document: Here's what the permission options are for your document: https://www.gonitro.com/user-guide/pro/article/permission-settings Here's how to use Password Security to do things such as requiring a password to open the document or perform certain actions: https://www.gonitro.com/user-guide/pro/article/password-security If you click on the More button in Password Security, you'll get a couple of extra options. The most important thing to remember when you set a restriction on the file is to save the file, close, and re-open it- that way you are sure that the restrictions took effect. Hope that helps- if there's something else you wanted to do, let me know.
  8. When creating PDF with Nitro Pro 12, the original output has 75 pages with graphics. Our PDF is only 38 pages with the remainder of the output missing.
  9. Josh

    Cloud Team Invite Error

    Just sent you a PM.
  10. AllainU

    Can't print to PDF on Nitro 10 on Windows 10

    Hello @Robeley, It will not work. If you installed Nitro Pro 12 and entered your Nitro Pro 10 serial number, you will get '-22 Error Wrong License Number' error message. It means the serial number you are trying to activate is for a different version of Nitro Pro. Thanks for choosing Nitro Pro and I hope this helps!
  11. Reymund G.

    Latest Nitro Pro offline installer link

    Hello @Reima, Below are the direct download links for Nitro Pro 12.12 msi installer: Nitro Pro 12.12 32bit Nitro Pro 12.12 64bit Kind regards,
  12. Sometimes should be convenient for confidential or other reasons that some of the data depicted automatically in the pdf properties box will not appear. Is there any way to edit properties of pdf documents to delete or modify them or, alternatively, to lock them to prevent reading?
  13. Leslie V.

    Leslie Stopped Responding: Need help activating

    Hello @SK USNational, The serial number you provided is ready for reactivation. Have you tried using it again? Please send me a screenshot of the error message if it is not working. Thanks!
  14. BruceH

    Undo 'text box' will crash the Nitro PDF

    I downloaded and installed the latest Nitro Pro version, So far it's not crashing / shutting down after I edit a text box, so there's that. If it starts happening again, I'll check back in here. >>>> However, the bug where "every time I click on the text box to make a change, ALL the lines in the text box move closer together" is still happening. >>>> One suggestion: it would be nice if Nitro Pro had a "check to see if there is a newer version available" button in the "About Nitro Pro" dialog box. It would be certainly more useful than the "Legal Notices" or "Deactivate" buttons current there ....
  15. Leslie V.

    Cloud Team Invite Error

    Hello @Josh, Thank you for posting on our Community Forums! Do you have Nitro Cloud for Business? Please let me know what domain name you are using (via a direct message) so we can search for your Nitro Cloud team account. Please also include your exact step by step process. Thanks!
  16. Robeley

    Can't print to PDF on Nitro 10 on Windows 10

    Will my Serial for Nitro 10 work with Nitro 12??? Thanks
  17. Jim BX

    Customization (Quick Access and Favorite Tools) lost

    Sorry about the delay, this has been in the works all this time. Their support personnel asked me to use Procmon to capture diagnostic information when the issue happened. Did so and sent them the logs back on 3/18/2019. Hadn't heard anything beyond the initial acknowledgement of receiving the files until today, 4/18/2019. Their response today: Thank you for your time spent documenting this with my colleague, Mitchell. This will be placed on the long-term product roadmap, so unfortunately, there is no short-term solution for it. In the meantime, as a workaround, I recommend exporting the QAT for any users reporting this issue. The keys are saved under: HKEY_CURRENT_USER\Software\Nitro\Pro\12\Settings\QAT This case will be closed, however, please be aware that Nitro typically releases multiple updates throughout the year. As others in this thread have stated, I'm beginning to question whether I made the right investment in purchasing this software. It may seem small to a development team that doesn't actually spend all day using their product, but the people that do use it (not me, my employees) find it a huge time-saver over drilling down into menus.
  18. ldoodle

    Enterprise Deployment Utility

    Hi, Our PDFs need to conform to PDF/A-1b standard. By default Nitro PDF Creator driver does not have this option enabled. It would be really helpful if the driver's default settings could be controlled via Deployment Utility too. Thanks
  19. Hello @RB1, Looks like you are using the Nitro Cloud integration which has already been disabled. If you are trying to use Nitro Cloud, you can access it still through your browser: https://cloud.gonitro.com/login If you are trying to use Nitro Pro, there is no need to log in. You just need to make sure it has been activated. You can go to Help >> About Nitro Pro >> Activate to activate your copy. I hope that helps!
  20. Hi @Martin C, This is certainly not how it should behave, I apologize for any inconvenience. I've created a ticket on your behalf. You will hear from me again soon! Cheers!
  21. Leslie V.

    NITRO PDF PRO 12 language setting

    Hello @serranita, Thank you for reaching out to us through our Community Forums! You can get the installers for Nitro Pro 12 in German here: https://www.gonitro.com/de/nps/product-details/downloads I hope that helps!
  22. Kelvin V.

    Nitro Crashing

    Hi @sward, You are most welcome! The Nitro Pro 12 installer should remove older builds of Nitro Pro installed on your machine. You can get the latest Nitro Pro 12 installer here: https://www.gonitro.com/nps/product-details/downloads Cheers!
  23. Hello @CSI_Guy, Thanks for reaching out to us through our Community Forums. I created a support case for you so we can reach out to you directly. Cheers!
  24. Hello How can I change the language setting in Nitro PDF 12 from English to German? Regards serranita (❛‿❛✿̥)
  25. Last week
  26. Reymund G.

    Latest Nitro Pro offline installer link

    Hi @Reima, My apologies for the late response. I am still getting the offline msi installer for Nitro Pro 12.11 including 12.12 since it is already released. I will get back to you as soon as I have the direct installer links. Thank you for your patience on this. Kind regards,
  27. AllainU

    Installing Nitro Pro 12 on Azure WVD Server

    Hello @JW Somerville, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers!
  28. bspraggs

    Printing a 30"x42" PDF Nitor Pro 12

    That did it! Thank you very much!
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