Nitro Pro Latest Topics

September 2020 Breach

Wed, 20 Jan 2021 20:51:37 +0000

I've gotten the same message from my security company. What's the situation? What do you recommend I do relative to my Nitro account?

Nitro Data Breach and Logon Problems

Wed, 20 Jan 2021 14:44:56 +0000

I was notified by Dashlane that GoNitro was breached last year and my data and password might be compromised. I tried to logon and was unable to get past the email. My original logon, created many years ago prior to Nitro Pro 7 was via ID, not email. My email was part of the profile as I have gotten many email from Nitro over the years. So I used my email instead of the ID, but got the error that had had an invalid email/password problem, I tried to reset my password, but the password reset email did not get sent to my email account.

I wanted to ask Nitro for help, but there is no direct customer support for common users like me.

So I am on the forum, and I hope someone can help me get my GoNitro account reactivated so I can create a new password.

But since I am unable to logon, I should be safe as the info stolen will not allow anyone to logon to my account.

I have a suggestion, temporarily allow all GoNitro customers to access VIP support to get their GoNitro accounts protected.

serial is not working

Fri, 27 Dec 2019 06:40:26 +0000

ive reinstalled latest version.. and my this serial is not working ... ive paid for updates also earlier

---------------------------------------
Nitro Productivity Suite
An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows.
electronic
Your Serial Number:
23460v-xxxxxx-yyyyyy

---------------------------------------

DELETE THIS POST after solving it please ... and dont make it public as it got serial number in it

Nitro Oct 2020 Breach - Dont become a Solarwinds

Tue, 19 Jan 2021 15:02:12 +0000

We use Nitro over Adobe due to the lower security incidents and vulnerabilities. We would like to know how Nitro is protecting its code base from being a trojan horse. I cannot find anything about Nitro's security approach.

pwned

Tue, 19 Jan 2021 15:57:42 +0000

Today I got the following email:

In September 2020, the Nitro PDF service suffered a massive data breach which exposed over 70 million unique email addresses. The breach also exposed names, bcrypt password hashes and the titles of converted documents. The data was provided to HIBP by dehashed.com.

Is it true and what does nitro recommend to do?

Hans

Count total stamps in a document

Tue, 19 Jan 2021 15:49:58 +0000

Good Afternoon

This is a rather odd one but I am hoping something might be able to help or suggest a work around.

One of my users is looking to confirm the total number of stamps on a PDF, he is using stamps to mark up areas on PDF drawings and wanted to see if you could do a count up. I looked at exported them but i cant see this is an option?

I am guessing there is lots a stamps and not just 5 or so on a document ;)

Thanks in advance

Dan

display fuzzy for Pro trial Windows 10

Wed, 07 Aug 2019 15:20:52 +0000

App is not displaying at full resolution - menus, dialogs and PDFs are all fuzzy.

Product Update query - full license or product update each year?

Mon, 11 Jan 2021 14:45:53 +0000

I have bought the four license pack and took the Product Update option. When my year anniversary is up next year, can I continue to renew the Product Update for circa £25/£30 for each license to get the latest version and do the same each year going forward? Just wondering about costs going forward or if I want to have the latest version going forward do I need to buy new licenses each year?

Font not available

Mon, 04 Jan 2021 05:22:47 +0000

Hello,

I am using Nitro Pro 12.16.0.574

I need to edit a pdf that has font Source Sans Pro.

But this font is not available within Nitro.

Can someone please help me import this font into Nitro?

License to Server with RDP users

Mon, 11 Jan 2021 17:30:22 +0000

Im using Windows Server 2019 Standard ROK, like a terminal server, and are connected multiple RDP sessions on the server.

If i want Nitro PDF Editor for 3 users, what is the license who have to buy?

Ps: I already talk with support but send to me an automatic email.

Deactivate

Tue, 12 Jan 2021 10:26:05 +0000

Hello,

I recently did a re-installation of windows 10 , i did not deactivate the account before and I cannot get my product key and i don't know where to find my recent purchases in my account. I made my purchase last week and I have the invoice as proof of payment. Please help.

Paulo Martins

Richard

Mon, 11 Jan 2021 23:48:43 +0000

I have been using Nitro Pro for the past several years.....suddenly I cannot edit a pdf document. What is going on?

Custom Calculation for Subtraction

Mon, 11 Jan 2021 20:40:53 +0000

I'm trying to create a form for subtraction but I'm not familiar with javascripts

ifilter not working with Mailstore Home

Sun, 10 Jan 2021 15:53:43 +0000

Hi Overthere,

I'm using Mailstore Home for backing up my email-accounts (https://www.mailstore.com/en/products/mailstore-home/).

I just noticed that pdf-attachments aren't indexed by the program while this works well with Windows Search. When investigating I noticed that they recommend Adobes free ifilter for indexing (https://help.mailstore.com/en/server/index.php?title=Search_Indexes).

When investigating why Nitros ifilter isn't sufficient they only told me that it may not include all APIs defined in the pdf-ifilter-standarization. So question is in which way Nitros ifilter implementation is different from Adobes?

May you have a look into this cause it's really dumb to have to install an Adobe product when I got Nitro :-)

Thx a lot in advance,

Ralf

Nitro Wizard failed

Tue, 05 Jan 2021 13:14:13 +0000

Happy New Year.

Pdf to word conversion failed. This has happened before so i have removed Nitro and have gone into downloads however the wizard has failed. Any ideas?

Thanks

Caroline

View multi pages within one PDF

Tue, 05 Jan 2021 15:37:19 +0000

How to view multi pages within one pdf or open two windows for the same document? I need to be able to view different pages within the same pdf document.

insert a 8 x 11 page onto a Legal size page 8 x 14

Tue, 05 Jan 2021 12:20:44 +0000

Greetings!

Is there a way for me to take a 8 x 11 size type of form from an agency and insert it onto a 8 x 14 Legal size page?

I need to somehow gets these forms onto a legal size page because I need to added room it gives. It doesn't matter if I use a pdf,word doc, etc to do it.

I checked to see if you offer and page layout size for a Legal size 8 x 14 and I do not see one. If you had it then I could just convert it from the 8 x 11 to the Legal size 8 x 14 and save it.

Any suggestions?

Sincerely,

default printer not used

Mon, 28 Dec 2020 07:45:28 +0000

Hello,

when printing, it always prints to the last selected printer instead of the default printer preset in Windows. Is it possible to modify this behavior?

start with text selector instead of hand tool

Mon, 28 Dec 2020 07:43:09 +0000

Hello,

is it possible to start Nitro directly with the text selection tool instead of the hand tool?

preview in explorer does not show comments

Mon, 28 Dec 2020 07:31:22 +0000

Hello,

I would like to have embedded comments already displayed in the explorer-preview window. Is this possible?

Text not show properly in nitro pro

Thu, 24 Dec 2020 07:35:54 +0000

Hello Teams,

I have a file that when open, the text does not show properly.

I open the document properties, I see the same font is being showed twice and suspect because of this making the error.

Thank you

IDP.ALEXA.51 Trojan Detected in Update

Tue, 06 Feb 2018 21:02:12 +0000

I downloaded nitro_pro11.exe (by clicking on the "Download Nitro Pro 11" button on the page https://www.gonitro.com/product/downloads) to update my installed copy of Nitro Pro 11 to the latest version, but Avast! Anti-virus detects IDP.ALEXA.51 in that update program, terminates the program, then moves the program to Avast's Virus Chest.

Is the detection accurate? I'd like to update Nitro Pro 11 to fix the performance issues created with the Windows 10 Creator's Update.

Thanks!

- Phillip

Nitro has zero customer support.

Wed, 16 Dec 2020 17:32:31 +0000

I am hoping you might be so kind as to demonstrate some actual Customer Service for me and just answer a couple of questions.

We upgraded to Nitro Pro12.16.0.574 sometime last year (SN 234601-XXXXXX-XXXXXX) and had a number of issues we struggled with Nitro to address after paying for “VIP Access”. That purchase was supposed to include the next “upgrade” which never materialized – or at least we were never notified of its availability. I did not pay much attention because Nitro Pro was operating satisfactorily … until about four weeks ago when I started having trouble – all of the sudden – with the Highlighter , Whiteout, and even the Type Text functions. You cannot choose the portions of the document you need or where the Type Text starts. …

is our VIP access expired and, if so, when?
Why did we not get the upgrade when the next version was released?
What can a user do to “fix” new bugs that were not present before?
Is there anyone at Nitro Pro that actually cares about their customers satisfaction?
If you would, please tell Sammy and Gina that they SUCK.

Any response would be greatly appreciated … and surprising frankly.

the boxes for radio buttons do not appear in my pdf form

Fri, 04 Dec 2020 09:27:20 +0000

As above. I have to click on the approximate position of one button, before the box frames themselves appear

reload nitro 12 for 3rd time

Fri, 04 Dec 2020 10:18:01 +0000

Hi, I bought nitro pro 12 a couple of years ago from Cleverbridge. After an MS update a few months ago it went crazy and I have uninstalled. Need to re-install and I have all the numbers , but the system won't because it thinks I have already downloaded it onto 2 other devices, which is not correct. I have downloaded it twice, - the first time when I bought it and another time probably after another MS update. I can't afford to buy another one, and I feel very frustrated at MS for messing up my software. I have only used it on this laptop, so I don't understand why the computer thinks I have changed devices either?

Please may I be allowed to re- install the software I bought Dec 2018?