Nitro Sign Latest Topics

Error message

Wed, 20 Jan 2021 02:33:55 +0000

Every time I open a document this message shows up

Quote

An error has occurred within our system. Please try again or contact support if the error persists. (Error 401)

Unquote

September 2020 Breach

Tue, 19 Jan 2021 17:57:39 +0000

I missed this story earlier, but I just got a notification from HaveIBeenPwned/1Password about the breach that linked to it: https://www.bleepingcomputer.com/news/security/massive-nitro-data-breach-impacts-microsoft-google-apple-more/

Data Breach

Tue, 19 Jan 2021 12:21:24 +0000

Were Nitro going to inform us that they have had a data breach in September 2020?

Certainly I have only just found out that my details have been exposed by Nitro, from a third party!

Breach:	Nitro
Date of breach:	28 Sep 2020
Number of accounts:	77,159,696
Compromised data:	Email addresses, Names, Passwords
Description:	In September 2020, the Nitro PDF service suffered a massive data breach which exposed over 70 million unique email addresses. The breach also exposed names, bcrypt password hashes and the titles of converted documents. The data was provided to HIBP by dehashed.com.

September 2020 Breach

Wed, 20 Jan 2021 05:04:36 +0000

Hi,

I have a similar problem.

Today I received an alert that 4 of my emails are linked to this site, and that they were leaked.

I never saw it, I never created an account, I never knew about the existence of this site until now.

How do I delete everything you have related to my 4 emails on this site?

Look at this, my email appears as a name for everyone to see, and I can't change that information. What's wrong with this site? I will have to process them?

September 2020 Breach

Wed, 20 Jan 2021 06:04:39 +0000

levan.bokeria@hotmail.com appeared in a new data breach

Firefox Monitor warns you about data breaches involving your personal info. We just received details about another company’s data breach.

Nitro

Breach added:

January 19, 2021

Compromised data:

Passwords, Email addresses

Resolve this breach

September 2020 Breach

Wed, 20 Jan 2021 14:41:58 +0000

22 hours ago, Gianni said:

Today I got the following email:

In September 2020, the Nitro PDF service suffered a massive data breach which exposed over 70 million unique email addresses. The breach also exposed names, bcrypt password hashes and the titles of converted documents. The data was provided to HIBP by dehashed.com.

Is it true and what does nitro recommend to do?

Hans

I've got this message too.

I'd like to be informed by Nitro dircectly about this incident, including which personal information from myself is affected.

I would expect that a serious company would inform their customers about such an incident before this message comes to me through other channels.

Best regards, Thomas

change the date format to European

Wed, 06 Jan 2021 08:42:07 +0000

Allain, I need to change the date format to European from US format. The knowledgebase tells me a I need to do this via 'My Account' and as noted above the 'Nitro Sign' tab does not appear for those with a single user licence. How can I then change this format?

Mgr

Tue, 19 Jan 2021 14:51:51 +0000

I was informed that Nitro Pro was hacked in September of 2020 and that over 77 million accounts were affected including names, PASSWORDS, etc... Why has Nitro not informed their customers? This is a big deal!

Request Signature not responding

Mon, 18 Jan 2021 19:45:51 +0000

Although we had licenses for our Nitro Pro, we were initially getting a Trial Expired message (after one year?) and could not access the program. Once the issue was resolved, we noticed the Request Signature was not responding. It keeps buffering and says (Not Responding) and then freezes everything. Please advise.

Digital Tracking number when signed

Tue, 12 Jan 2021 18:52:04 +0000

When I send a document for approval/signature, is there a way to get a digital tracking number for that signature?

Make myself signer #2

Fri, 08 Jan 2021 17:19:29 +0000

I have two signatures that I want in a workflow. I first want to be able to send the document to an employee for their signature and then when that's complete I want to be able to sign it to complete the flow. Why am I unable to put my email address in as signer #2?

401 error and quick sign not working

Tue, 22 Dec 2020 21:00:37 +0000

I have version 12.16.3.574 of Nitro Pro. A week or two ago, I started getting a 401 error message when I first opened nitro pro. But it would open and I could read the document. Today I open a document and wanted to quick sign and it just got stuck and wouldn't go to the browser. I was able to send the document by opening the browser and uploading the document but that is inconvenient. Before the doucment would load into the website and I could send out for signature. Thank you for your help!! I am using windows 10.

Lost serial number

Fri, 25 Dec 2020 18:38:15 +0000

How do I get a new serial number, when my computer chrased and the mail with my serialnumber where erased?

Kind regards Steffen from DK

Digital Signature Timestamp and letter Z

Fri, 18 Dec 2020 14:43:16 +0000

Hi,

When I apply a digital signature the date/time generated is being followed by the letter z e.g. 2020-12-18 14:40Z

I am just using a Windows certificate store ID, no timestamp server involved, my system timezone is UK and whilst the time is correct, what is the letter 'Z' and how do I remove it?

Nitro Pro v 12.6.1.298

Many thanks,

Ali

Tue, 17 Nov 2020 17:38:25 +0000

I cannot upload any document to Nitro Sign - I have tried all types of documents all under 10MB but when saving directly from Nitro Pro, the saving file icon just keeps going round and round.

I have logged in to Nitro Sign and uploading that way and it STILL does not work.

Please can you help?

I purchased the Nitro Pro Suite as it had the ability to send for signature (this was before it was free!) and it just doesn't work...

Please help!

Thanks

Need help to change email address for Nitrosign

Mon, 09 Nov 2020 20:34:03 +0000

Hi, I cannot change the email address for Nitrosign account. It says the new email is already in use. But I cannot log in use the new email either. What should I do in such circumstances? Please advise. Thank you.

Outlook desktop version not liking Nitro Sign CRASHES

Wed, 09 Dec 2020 16:01:42 +0000

Hi All,

Having problems with my integration of my Nitro Sign with Microsoft Office 365 Outlook i have windows 10 Pro but together the Outlook crashes and asks to remove Nitro

Same email to create a streamlined workflow

Wed, 09 Dec 2020 20:43:29 +0000

Hello,

I am a manager at an Insurance company in Calgary, AB and were inquiring as to whether or not several people could access one email account? The reason i ask is that we have a team of brokers, what we would like to see, is that all of them use the same email to create a streamlined workflow. Is this possible?

Deanna

My Account page not showing all options

Thu, 03 Dec 2020 09:48:21 +0000

When I go to my account (clicking on the initials on the top right corner of nitro sign), I am only getting three options down the left hand side menu, being:
-Summary
-Connected Apps
-Support options.

I can't actually do anything from this page like update any settings or templates etc. Is there supposed to be an admin login or something of the like?

I have sent a DM to a support officer a month ago but no one has responded.

Thanks
Brayden

Changing font size for fields to be filled by signees

Fri, 04 Dec 2020 01:38:30 +0000

Hi all,

I find that the default font size for my boxes is too big, which leads to my signees not being able to write everything they need to.

The font size is also clearly bigger than the size used in the document.

Is there any way to set the font size?

The "Quick sign" icon is greyed out

Wed, 25 Nov 2020 00:43:36 +0000

When opening a PDF in Nitro PDF on user computer, the "quick sign" icon is greyed out, and cannot be clicked.

Version 13.2.6.26

Program is licensed and activated

How do I make Check boxes required or not

Fri, 27 Nov 2020 22:15:13 +0000

I have a doc that gets signed and I have a list of things that may or may not get checked off. If I build a template and it's sent out it makes all the check boxes required to check off.. Solution please

Address Book for NitroSign

Thu, 26 Nov 2020 17:48:58 +0000

I keep sending signature requests to the same group of people. How do I create a contact list so I can simply click on the contact from the list without having to type in the contact name go to another software/app to copy/paste the email address. Being such a repetitive task, this would save so much time. I'm sure Nitro designers would have thought about this; I just don't know where to find it. Can someone help? Thank you!

Audit Time Zone issue

Wed, 20 May 2020 04:19:32 +0000

I sent a couple documents out to be eSigned tonight 5/19 and it was 11:00 PM EST here... The audit document said 3:00 AM. Is there a way to update my system to EST timezone?

Date Format

Wed, 04 Nov 2020 18:10:38 +0000

The knowledgebase suggests there is a date format option that can be selected, but it is not showing up for me? Is the topic old? Can others change their date format?

https://kb.gonitro.com/knowledgebase#/answers/Nitro%20Cloud/000004846