Activation/ Installation Latest Topicshttps://community.gonitro.com/forum/17-activation-installation/Activation/ Installation Latest TopicsenWrong pricing showing up in carthttps://community.gonitro.com/topic/12584-wrong-pricing-showing-up-in-cart/ I am trying to upgrade a v9 license.  Your page at https://www.gonitro.com/support/upgrade?x-clickref=1101ldyg83W4&utm_medium=referral&utm_source=webmarketingmaster&utm_campaign=cb-affiliate says that my serial number is eligible and that versions 12 and under are $39.  However it shows up in the cart as $79.  Can you please explain?

]]>12584Thu, 21 Jan 2021 01:23:03 +0000Reset my lic please for all pc'shttps://community.gonitro.com/topic/12586-reset-my-lic-please-for-all-pcs/ HI

ive reinstalled nitro on my pc ... will u please reset all my computers please as the activation is not working 

 

Regards

 

Rahul k

-------------------------------------------

Dear rahul kaushal,

Thank you for your order.

Below you will find your cleverbridge reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.

Your cleverbridge reference number: 205xxxxxx

Your products

Qty. Product name Delivery
1
Nitro Productivity Suite - Upgrade
The Nitro Pro you know and love, plus unlimited eSignatures and online PDF productivity with Nitro Cloud, now available in one solution.
electronic
Your Serial Number: 5049xx-xxxxxx-xxxxxx

If you have not already installed Nitro Pro, please download the trial version now. You can then use your license/product key to convert the trial version to the full version.

Create your Nitro Account and Activate Nitro Cloud

--------------------------

]]>12586Thu, 21 Jan 2021 02:10:07 +0000Nitro Pro 10 Installationhttps://community.gonitro.com/topic/12564-nitro-pro-10-installation/ Hi,

I purchased Nitro Pro Version 10.

My laptop crashed and I want to install this version 10 on my new laptop.

I tried to download the version from the link I received after purchasing the software : http://install.nitropdf.com/pro10/retail/nitro_pro10.exe

The link is dead.

How to download this version 10 please.

Any help is appreciate

Best regards

 

]]>12564Wed, 20 Jan 2021 16:15:27 +0000Trouble with Activationhttps://community.gonitro.com/topic/12524-trouble-with-activation/ I am moving Nitro Pro to a new computer. I recorded the serial number then deactivated it on the old pc. When I attempt to activate it with the serial# I recorded I got a message that the serial# wasn't recognized. I tried again with the manual process and get "there was an issue with the activation certificate". I tried online and on the "If you recently switched computers, upgraded.." page it tells me to input my serial and click "find license" which I do and it gives me a page with 

 

Serial Number xxxxxxxxxxxxxxxxxx
Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2

and says to click "deactivate but it won't because as you see there are 0 activations.

Help!

]]>12524Tue, 19 Jan 2021 21:11:03 +0000Nitro 12 Activation issuehttps://community.gonitro.com/topic/12566-nitro-12-activation-issue/ Issue with activating a serial for Nitro Pro 12.

Nitro serial check shows 1/2 installs available.

I have installed this via the Nitro website so it is the most up to date version.

]]>12566Wed, 20 Jan 2021 16:38:58 +0000Deactivation/reactivation issue-License number not validhttps://community.gonitro.com/topic/12519-deactivationreactivation-issue-license-number-not-valid/ I recently had to switch computers and went through the deactivation process, which seemed to work.  When I tried to activate my software, it says it is not a valid license number even though the license number worked for the deactivation.

]]>12519Tue, 19 Jan 2021 20:53:30 +0000Windows terminal server and nitro pro usershttps://community.gonitro.com/topic/12549-windows-terminal-server-and-nitro-pro-users/ Good afternoon,

we have a physical terminal server(n1) on this machine we will have and installing nitro pro.

we are 4 users which link on windows server via remote desktop.

Now we try demo version on server and work normally if all users are connected.

How many licences we need?

]]>12549Wed, 20 Jan 2021 09:08:20 +0000Unable to upgrade from Nitro 12 to 13https://community.gonitro.com/topic/12599-unable-to-upgrade-from-nitro-12-to-13/ Hello, I am trying to upgrade Nitro Pro 13 from Nitro Pro 12 but when I enter my current serial number (23460x-xxxxx-xxxxx) I get a message "We are unable to validate serial number". I believe I am eligible for the upgrade For the offered price of $39.99. Thank you for your help.

]]>12599Wed, 20 Jan 2021 19:23:54 +0000Download to another devicehttps://community.gonitro.com/topic/12532-download-to-another-device/ Hi, I purchased Nitro Pro back in Sept 2017 and downloaded it to my desktop computer. I have just recently purchased a laptop - am I able to download on to my laptop as well or do I have to buy another subscription?

My understanding is I was able to download to 2 devices but given how long ago it was, it may not be possible.

]]>12532Wed, 20 Jan 2021 02:27:16 +0000Anassign Licenseshttps://community.gonitro.com/topic/12498-anassign-licenses/ Dear all,

 

I'm the new (ok ... 8 Month now) Manager IT in our company.

We purchased (years ago) Nitro Pro 8 with 60 activations included. At the moment Nitro is used by ~8 people.

From the past, i've reached now the activation limit because no one ever unassigned a license :(

Is there any chance to unassign all licenses? I will then activate the needed installations again.

 

I hope anyone can help.

 

Many many thanks in advance.

Reagrds,

Sascha

]]>12498Tue, 19 Jan 2021 12:27:09 +0000ACTIVATION TROUBLEhttps://community.gonitro.com/topic/12454-activation-trouble/ Hello, 

I am experiencing the same code 23 error when trying to activate it for the second user, we bought a 2 user license and when trying to activate second one it says that license number already used and we have exceeded the number of maximum users. Please help.

]]>12454Sat, 16 Jan 2021 10:54:43 +0000Deactivation and reactivation issuehttps://community.gonitro.com/topic/12491-deactivation-and-reactivation-issue/ I deactivated my license (NItro Pro 12) on the old computer. I also deactivated my license thorugh the license portal; but I still get the error message: -23 Error serial number already used. It seems to be a quite common issue...

]]>12491Tue, 19 Jan 2021 09:07:16 +0000Re-installation but no working software linkshttps://community.gonitro.com/topic/11181-re-installation-but-no-working-software-links/ Following a replacement HDD I now need to reinstall the NitroPro 7 I was happily using. I've already had verification of my software licence but without software installed I cannot 'deactivate', let alone activate with the same serial number.  Previous links to this version have long expired!

I assume that downloading the current trial version won't be appropriate to the version I use.

 

 

]]>11181Mon, 26 Oct 2020 11:58:42 +0000Activation Issue After Moving to New Pchttps://community.gonitro.com/topic/12460-activation-issue-after-moving-to-new-pc/ I have moved to a new PC following the steps on deactivating Nitro Pro 12. It is showing as 0 activations... but wont let me activate giving me an Error 23 - licence number already used

]]>12460Sat, 16 Jan 2021 16:07:23 +0000Activation not possiblehttps://community.gonitro.com/topic/12482-activation-not-possible/ When trying to activate my nitro pro 12 license after switching computers, the activation portal is saying 0 licenses are activated and 2 are allowed. However, I cannot activate the product using my serial number. Any support is highly appreciated.

]]>12482Mon, 18 Jan 2021 19:58:45 +0000field engineerhttps://community.gonitro.com/topic/12432-field-engineer/ Update (windows, i think) disabled my nitro pro 13.220.414 . Activation portal is not working, purchased 8/17/20.

tried manual, no pregenerated ticket. ( the field that is supposed to be copied is blank)

Help please?

]]>12432Fri, 15 Jan 2021 01:35:27 +0000Error 23 when activatinghttps://community.gonitro.com/topic/5441-error-23-when-activating/ I have a full paid version of Pro 12. I came into work today and It said my trial is about to expire. I have had the full version for months.

I deactivated nitro via the online license application from the nitro website. But when I activate I still get error 23.

Please help!

]]>5441Mon, 08 Apr 2019 14:57:42 +0000Installation pretends finished but nitro doesn't starthttps://community.gonitro.com/topic/12483-installation-pretends-finished-but-nitro-doesnt-start/ History :

30/11/2012    Nitro Pro V8    Upgrade

- Did work

31/05/2018    Nitro Pro 12    -

- Install well but doesn't start. Task activ in task manager. 

]]>12483Mon, 18 Jan 2021 20:17:57 +0000ACTIVATIONhttps://community.gonitro.com/topic/12471-activation/ Recently changed my PC , downloaded Nitro  . However whenever I try to sign in it gives me the following error message :

 

" AN ERROR HAS OCCURED IN OUR SYSTEM , PLEASE TRY AGAIN OR CONTACT SUPPORT IF THIS ERROR PERSISTS (ERROR 403 )"

 

Please do assist .

]]>12471Mon, 18 Jan 2021 06:37:58 +0000serial numberhttps://community.gonitro.com/topic/12473-serial-number/ Hi,

I can not find the serial number. Can you check it for me?

 

Greets,

Thomas

]]>12473Mon, 18 Jan 2021 08:59:50 +0000-23 activation errorhttps://community.gonitro.com/topic/12475-23-activation-error/ I am trying to activate my install of Nitro Pro v12.

I have used the license portal to deactivate all other installs.

But i still get error -23 when I try to activate.

When I view Advanced activation, it shows computer ID as 0000-0000-0000-0000-0000 which doesn't seem right.

Please help me activate.

]]>12475Mon, 18 Jan 2021 12:28:03 +0000Serial number not recognized for upgradehttps://community.gonitro.com/topic/12467-serial-number-not-recognized-for-upgrade/ Hello. I am new to this site.

I have the same problem. My old serial number is not accepted for upgrade. I am still using Nitro Pro 8.5.2.10

I am attaching a screenshot of the upgrade page response I get. Please help!

Thank you.

Enter your current product serial number to check your discount eligibility. We’ll check what kind of upgrade discount you’re eligible for, then guide you from there.

 
Check Eligibility

Where’s my serial number?

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Having trouble? Find answers and assistance here.

]]>12467Sun, 17 Jan 2021 22:17:56 +0000CANNOT DEACTIVATEhttps://community.gonitro.com/topic/12426-cannot-deactivate/ KEEP GETTING ERROR CODE SHOWING "NITRO PRO EXPIRED TRIAL. I JUST SWITCHED FROM AN OLD LAPTOP TO A NEW ONE. WHEN I TRY TO DEACTIVATE I GET AN ERROR CODE. TRIED CLICKING ON "HELP" TO ACTIVATE AND IT GOES NOWHERE.

PLEASE CALL ROB @ 403-589-xxxx

THANKS 

]]>12426Thu, 14 Jan 2021 18:01:25 +0000Download Nitro Pro 9https://community.gonitro.com/topic/10649-download-nitro-pro-9/ I have been a Nitro Pro 9 user for a long time. Due to a hard disk change I have lost the Software and I want to reload it. I have the corresponding serial number. The problem is that on the Nitro Pro website there are all the Nitro Pro prior to the year 2020, however if one wants to download Nitro Pro 9 the site redirects you to the latest Nitro Pro Software. My question is from where can I download the Nitro Pro 9?

Greetings and thanks

]]>10649Fri, 18 Sep 2020 17:06:05 +0000require activation help pleasehttps://community.gonitro.com/topic/12436-require-activation-help-please/ Hi. I purchased nitro pdf pro in 2009. i have switched computer and would like to download it again for further use. i have downloaded the free trial but when i input my activation serial number it does not recognise it. can you help please? Thanks

]]>12436Fri, 15 Jan 2021 10:23:30 +0000