Crashing/ Freezing Latest Topics

Nitro Pro Add-in Error - Nitro Pro 13

Wed, 20 Jan 2021 05:20:09 +0000

I am hoping someone can help me, I have tried everything that I can and I still keep receiving the following errors:

1) Nitro Pro Add-In An error occurred. Access to the path Ç:\Users\sue\Appdata\Roaming\Nitro\Pro\13\Plugions\NitroExcelAddin.ini'is denied

2) Word cannot open the existing file. (Normal.dotm)

3) Microsoft Word Access denied. Contact your administrator.

4) Microsoft Word could not create the work file. Check the temp environment variable.

The errors have only occurred after Nitro Pro was added.

New install on a new PC .

Nitro Pro 13 x64 was installed after all the following was installed and updated.
- Windows 10 x64 (20H2)

- Office 2106 x32

- Nitro Pro 13 x64

- Chrome (latest)

- Domain connected PCs

- Redirected folders: Profile & My Documents

Can anyone help me. Thanks in advance

Lea/Sue

Nitro Pro 12 - Error 401 when opening a PDF

Tue, 19 Jan 2021 12:08:08 +0000

Hello,

Recently re-added the licence on my software as it had gone back to a trial status and it was then working fine.

However this week it has started to prompt an error message that states: "An error has occurred within our system. Please try again or contact support if the error persists. (Error 401).

The version of the software is: 12.16.0.574

The device is running Windows 10 64bit and the NitroPro is licenced. It happens on every file that's opened.

I've seen comments regarding running the .msi installer but wanted to confirm what I should do in this situation.

important note that when you click OK, it does open the file and after a few seconds works as normal.

Highlight action

Tue, 19 Jan 2021 00:47:15 +0000

Can it be that the Highlight action doesn't work well with non-English text?

Toggle between tabs

Tue, 19 Jan 2021 00:46:24 +0000

Is there a keyboard shortcut (hotkey) for switching (toggling) between open tabs?
CTRL+G doesn't react when using it to select text.
Additionally, when I customize the shortcut for the same action, for example ALT+G, it doesn't react either.

Bookmarks on left pane

Tue, 19 Jan 2021 00:43:50 +0000

Some documents I open have bookmarks in them which automatically open in the left pane.
Is there a way to disable it from opening even if the document has bookmarks?

OCR Tool | Crashing

Thu, 31 Dec 2020 20:01:28 +0000

When I click on the OCR tool the Nitro Pro program crashes.

The workflow leading to is as follows:
1. I open a scanned PDF file
2. The OCR notification shows at the top right-hand corner
3. I click on it in order to use it, the Nitro Pro crashes.

I need to use the OCR tool to edit the file/document.
I need to select text in the scan..
When I click on 'Select Text' it selects the whole document, however, I need just a specific part.

1. Is there a way to select text in a scan without first running the OCR tool?
2. How do I fix the crash problem
3. I need to sometimes use the OCR tool, so how do I make it running properly?

Thanks

Nitro doesn't start

Sat, 16 Jan 2021 12:08:27 +0000

Hello everybody,

I'm having a problem with my Nitro Pro. When I click on the icon on the start menu (windows 10) it doesn't start but it just appears the icon on the taskbar. Same thing happen when I try to open a pdf file..it doesn't open but it just appears the icon on the taskbar and nothing more happen. So i cannot use the software...do you have any idea how I can fix it?

Thanks in advance,

Alessandro

Error 401

Sat, 09 Jan 2021 00:07:57 +0000

Hello; is there a fix to Error 401? I downloaded the supposed fix and also signed into and out of the program. I receive the error on two computers every time I attempt to open a document.

Nitro Pro 12 Crashes

Thu, 14 Jan 2021 15:57:15 +0000

Hello,

I have a user with Windows 10 Pro.

We've done a fresh install of Nitro Pro 12 from the website, when we open Nitro Pro 12 - it shows the slpash screen, then brings up "sorry it crashed, send a report" window. No amount of rebooting, uninstalling/re-installing helps.

Any suggestions?

Thanks

Sean.

Nitro Crashing my PC

Thu, 14 Jan 2021 05:32:02 +0000

Hi guys,

I have version 10.5.8.44 and Past 6 months its been getting slower and the past week the its actaully crashing my PC.

I am UNABLE To check for updates "there was a problem while checking for an update"

Any advice be appreciated

Printing is very slow

Tue, 12 Jan 2021 15:12:52 +0000

Hello,

Printing some PDF files with Nitro is very slow. Printing sometimes takes 30 seconds to start, and we are stuck on the loading window.
There is no such problem with other PDF software for these same files.

Can you solve this problem please ?

Thanks,

Text recognition does not work

Tue, 12 Jan 2021 15:01:46 +0000

Hello,

With some PDF files, text recognition does not work. We have this problem with files whose PDF version is 1.7.
The recognition of texts in these files works with other PDF software.
How to correct this problem please?

Thanks,

PDF open in new tab

Tue, 12 Jan 2021 14:53:34 +0000

Hello,

With Nitro, PDF files open in different tabs. How to change this setting so that files open in different windows and not different tabs? This allows PDF files to be displayed on two different screens.

Thanks,

Pages blank

Tue, 12 Jan 2021 14:49:20 +0000

Hello,

When opening some PDF files with Nitro Pro, all pages are blank, without text.
Files open correctly with other PDF software.
How to correct this problem please?

Thanks

error 401 persistently appearing

Sun, 20 Dec 2020 04:41:43 +0000

The error 401 is persistently appearing every time Nitro Pro starts. The only way I found to avoid it temporarily is by logging out and log in again. Please let me know a permanent way to solve this issue. Thanks!

Surface Pro 5, sketched up a drawing using Drawboard PDF and tried to open with Nitro, it crashes

Mon, 11 Jan 2021 19:13:04 +0000

Surface Pro 5, sketched up a drawing using Drawboard PDF and tried to open with Nitro, it crashes, just bought the License and now I feel cheated.

Can you help?

Outlook freezes until printing

Mon, 11 Jan 2021 10:07:36 +0000

Hello everybody,

one of our customers got this issue sometimes with different users.

So when a user in outlook goes over Start -> Print -> chooses Nitro-PDF Pro -> Outlook and the Nitro PDF pop up is freezing. Other ones do the same, and the Save as Windows appears in the background. So does anyone have the same issue or got some points to fix that?

Kind Regards
Jan Klug

Problem opening Password Protected PDFs

Wed, 06 Jan 2021 01:21:01 +0000

Nitro will not allow me to open certain password protected PDFs (of testing results), even though I am entering the proper password. Files open fine in Adobe using same password or even on my phone.

Error Message reads:

"PDF is secured and requires a correct password or private key to be"...

Crash on any type of edit on any file

Fri, 01 Jan 2021 19:13:07 +0000

I thought I had this resolved but today I noticed, once again, that I cannot make edits to any PDF file without Nitro crashing immediately.

PDFs showing black screen and sometimes just a few characters on the perimeter

Tue, 29 Dec 2020 16:48:06 +0000

Windows 10 Pro. Nitro Pro 13.31.0.605. Repaired Nitro. No Windows updates since 08 December 2020. All local drive; no cloud.

5 pdfs that were able to be opened just fine now show black screen, sometimes just a few characters on the perimeter, and all five were able to be opened without issue 3 days ago. When trying to close Nitro Pro, after waiting for file(s) to be opened, get message in middle saying to close program or let program try to load. Person to whom I sent one of the pdfs on email yesterday using Outlook via Gmail was able to open it and see everything (don't know what program they are using to open pdfs). I went into Sent folder, found email, and tried to open the file by clicking on it and was unable to open it - same issue. All 5 files are based off of oldest one with updates to more recent ones. But even older versions of same pdf can be opened no problem. Same problem whether I try to view these 5 files from File Explorer or whether I open Nitro Pro and try to open from within Nitro by browsing to these 5 files in Documents. Tried copying same pdfs from backup drive to another local drive file folder, same problem.

An Error has occurred within our system. Please try again or contact support if the error persists ( Error 401)

Tue, 22 Dec 2020 19:51:59 +0000

About 30-45 days ago Ii started to get this error. "An Error has occurred within our system. Please try again or contact support if the error persists ( Error 401)" The error occurs each time I launch Nitro Pro. There is no way to contact support except through this forum.

Here are some details

Nitro Pro 13
Windows 10
uninstalled Nitro Pro and rebooted machine.
Actually had trouble installing the .exe file. I tried Nitro 13 and Nitro 12.
Found a Nitro Pro 13 MSI file and finally got it to reinstall.
BUT - this error still occurs

Foreign Error message.

Wed, 23 Dec 2020 15:46:00 +0000

Hello,

One of our users is experiencing an error when attempting to save documents through sharepoint. It shows an Eastern language we believe to be Japanese, then asking if we want to try again. We cannot close the document, as it simply reopens after we close nitro. We are unable to save this file, close the file, or do anything with this file without this or a similar issue arising. I am unable to open a ticket with this due to the new requirement of an extra paid account to do so. Please respond. This is very critical to our organization.

Crash on any type of edit on any file

Thu, 17 Dec 2020 16:50:07 +0000

I recently purchased Nitro Pro 13 and for one day it was working great. Starting day 2 I cannot do any edits to a new or existing file. Edit = add form fields, highlight text, type new text, etc. etc. Attempting to do any edit causes Nitro to just plain quit. Have uninstalled and reinstalled several times with no change.

Nitro Pro 13 Crashes/Freezes when combining PDF Files

Fri, 18 Dec 2020 00:45:39 +0000

I'm having exactly the same problems. Did everything on the list and the program is still crashing when combining files. Can you fix this ?

Thanks.

Random crashes when opening PDF's

Wed, 16 Dec 2020 19:20:01 +0000

We have a few end users that are that experencing seemingly random crashes when opening PDF's, subsiquent attempts to open the SAME pdf are usually successful, This is more of an annoyance than a 'dead in the water' type situation.

Any suggestions or help will be very appreciated