General Product Use Latest Topics

Login credentials compromised?

Wed, 20 Jan 2021 14:12:32 +0000

I received a report from Mozilla that my email address had been associated with a security compromise at Nitro. I have heard nothing from Nitro about this. Can anyone shed any light on what might have triggered the Mozilla notification?

Hack?

Fri, 04 Dec 2020 03:44:49 +0000

I was notified by an online credit monitoring service that my Nitro credentials were found in a database of hacked credentials on 11/20/2020. Is Nitro aware of this hack? I haven't received any communication or seen any mention of it on your website.

How do I black out sections of a page?

Wed, 20 Jan 2021 18:14:30 +0000

Is there a way to black out or delete certain sections on a page? I have a document that was scanned to PDF format and need to hide names and social security numbers.

Error 401 and possibly upgrading issues?

Tue, 19 Jan 2021 16:23:39 +0000

Hello all. Been a long time Nitro 12 user for many years. Over the last number of months I keep getting error 401 every time I started it up. I went online to the FAQ part of the help line and saw that someone suggested that it would all be fixed if only I upgraded to Nitro 13. So I downloaded that file and now am faced with paying for the newer version which supposedly will fix that issue - whatever it was? Furthermore It appears that i cannot access my earlier versions of Nitro now although I have not deleted the 13 files yet. Has anyone else had this issue with the 401 error? If so, how did you fix it so that 12 kept running without any more errors? Thanks, Donald

Multiple License

Wed, 20 Jan 2021 11:05:50 +0000

Hi,

Can anyone help, we currently have 6 Nitro pro licenses in the office and need another two for new employess, the 6 we have are various,

2 x Pro 10, 1 x Pro 11, 2 x Pro 12, and a Productivity Suite (13)

My question is what is the most economical way to get 8 new licenses that will keep updating? can we use the existing serial numbers for discount? etc.

Check Box font changed from Acrobat to NitroPDF

Sun, 20 Sep 2020 15:31:41 +0000

Have a Acrobat created form where the check box font is "Acrobat PI" and when it is modified in Nitro it is changed to Helvetica and can't be altered afterwards. The font box is grayed out. Even when creating a new check box, the font box is grayed out with Helvetica set as the default. How can this be corrected? I need to keep the same form's original font or something very close to it. The cross marks are worlds apart. Thanks

remove icon from windows

Wed, 20 Jan 2021 10:20:06 +0000

Hello, I would like to know, how to remove the nitro application icon from the windows? I don't like the application to run in background, only when I open the Nitro

Copying error -- Snapshot

Tue, 19 Jan 2021 11:01:38 +0000

Hi.

When I take snapshots and then try to past them into the same PDF file again i get faults in this sometimes. For example I take a snapshot of a line and paste it into the same page and move it to where I want. This works perfectly. Then if I take another snapshot of a different item and press CTRL+V to paste it the original line which i had copied a few minutes earlier is pasted again. No matter what i do to paste the second object that I took a snapshot of it will not appear, only the first item will appear. I tried saving the file and then saving closing and opening the file but still doesnt work. The only way I can get the program to paste the second item is to close out of Nitro completely and then open it again and then snapshot the second item again and then CTRL+V will paste it because it is then the first item on the list. But then if i proceed to copy other items via snapshot they again will not paste correctly. Any suggestions.

Im using NitroPro 12 version 12.16.3.574

Form not fillable when requesting signature

Mon, 18 Jan 2021 01:49:32 +0000

Hello,

I have a fillable form, but when I use the Request Signature, the form is no longer fillable.

How can I send a fillable form with a required signature? I'd prefer to avoid digital signatures.

Thanks!

How do I display time on Dig Sig out to seconds?

Fri, 15 Jan 2021 17:40:37 +0000

I use the digital signature (synched to atomic clock). I need the timestamp on the digital signature to display out to the nearest second instead of the nearest minute as it does now. How?

Thanks!

Blank page

Wed, 13 Jan 2021 10:13:46 +0000

Hello,

When I launch Nitro Pro, I can see it on my taskbar but there's only a blank page the software it self is launched but doesn't work. I have seen that this is a common issue but haven't find the resolution. I have tried to reinstall it, even deleting it from the register key but still doesn't work.

Is there any solution for this issue ?

Thank you.

Filipe

Creator saves text as images - blue boxes

Wed, 23 Dec 2020 04:03:12 +0000

Hello

I have Nitro Pro 13.9.

I have a Nitro creator generated pdf doc printed from MYOB. I would like to edit some text on the document - specific characters in the text. I can click on the edit button in Nitro but I get light blue boxes with no ability to select or edit the text within these boxes. The blue boxes segment the entire document. I believe they are images and creator has segmented the document into a set of images, which doesn't allow me to get to the text or individual characters in the text. Double clicking on them makes no difference. The blue boxes only appear after clicking edit. Otherwise the document looks clean.

I can pdf a Word doc for instance and can edit individual characters. But not if pdf printed from MYOB. There doesn't appear to be any settings I can adjust in MYOB. Looking at the conversion custom options in creator it allows me to see images only, and nothing about embedding fonts etc

Anyone have ideas on how to get past this?

Tia

Chris

Can I turn off the "Use OCR" notification?

Mon, 11 Jan 2021 22:40:10 +0000

Can I turn off the notice that says "Edit Scanned Documents... Use OCR"? Mostly I don't want to use OCR and I open a lot of documents all day, and then I keep having to close this notice so I can read what's behind the notice.

File size does not reduce after deleting pages

Tue, 12 Jan 2021 07:21:17 +0000

NitroPDF v12 here.

File of 200 MB. After deleting half of pages, the size goes slight up, instead dropping.

Just like here: https://community.gonitro.com/topic/5246-file-size-does-not-reduce-after-deleting-pages/

This happens with EVERY file.

How do I get a copy of my invoice for my recent purchase?

Mon, 11 Jan 2021 05:53:32 +0000

How do I get a copy of my invoice for my recent purchase?

Cannot reset my password

Tue, 05 Nov 2019 18:36:06 +0000

I have been logged out of Nitro Pro and unfortunately cannot find my password. When I try the reset password feature I do not see any email come in. I also tried the reactivation page, but when I enter the serial number I was given it says I need to enter a valid serial number. I am lost as to what to try next since I don't have upgraded support.

Thanks

Text Boxes are changing to Check Boxes

Wed, 16 Sep 2020 19:16:24 +0000

I'm creating a document that has 38 different text fields. I copied and pasted the first set of the same size (19 in a column) and changed the name of each text box so when the first one is filled it wouldn't fill them all with the same info. After doing this and saving it changes almost all of the boxes to check boxes. Its super random that I change the name and when I close the Properties dialog it changes the box format from text to check.

The problem started when I wanted all of the boxes in a column to be the same size so I used copy and paste instead of creating each one individually. This idea has been a big failure and waste of time and I'd be done if I'd just done them one at a time.

We need a way to convert a check box to a text field or the other way around. Also we need a way to save a box type (style, format, text/check/combo, and size) that can set and added as a default.

I can't share a screenshot because the forum won't accept a link from my google drive because it's https so I'm not sure how I'm gonna share anything.

Night Mode/Dark Background - Light Text

Mon, 24 Jun 2019 20:13:45 +0000

Seems like a pretty basic issue, but I'm looking for it for a while and can't found it neither in the app nor anywhere around the web. Looked around the messy help pages, nothing either.

How can I set the page background to dark/black and the font to a light color? Can't work with this white page.

Thanks

Default page size when you open documents

Fri, 26 Apr 2019 18:30:49 +0000

When I open most documents, the default page size is 67%. Fewer than 10% open at 100%. Is it possible to create a setting so that the default is 100% of the original document's size and I do not have to change the size?

Custom stamp images won't save.

Tue, 07 Jan 2020 17:15:22 +0000

I have created 2 custom stamps in NitroPro 12. I was able to insert these stamps for the entirety of the 1st day that I created them. I shut down my computer for the day and off I went. The next day i opened up NitroPro 12 and went to add my custom stamp to a document. My custom stamps were saved, with the exception of the image used to create the stamp. I had to browse my computer, upload the image to the custom stamp and was able to use it again...just for that day. Again I opened NitroPro 12 the next day and yet again, my custom stamps were saved, with the exception of the image used to create the stamp. If I close NitroPro 12 and reopen it, the custom stamp image is still there.

Is there a way to prevent the image used to create a custom stamp from being deleted each time I shut down my computer?

Invisible Cursor

Thu, 07 Jan 2021 21:48:05 +0000

I recently purchased Nitro Pro 13. Whenever I use it, my cursor becomes invisible over the document--though I can see that the cursor is passing over the tools at the top due to its being shaded in. Anyone having similar problems and know how to resolve this?

Admin Access

Wed, 06 Jan 2021 09:05:40 +0000

Hi, I have Nitro Productivity Suite and I'm trying to login at admin.gonitro.com to manage users. However, there's an error message that reads "You need administrator access to access this page. If you have reached this page in error, contact your team administrator or try logging in again". I'm not sure if the login credentials is correct or I'm just not allow to access admin. Please help.

Bookmark / Extraction Problem

Thu, 07 Jan 2021 16:22:57 +0000

Hi, I noticed a problem with my bookmarks when I extract bookmarked pages. Maybe it's just me, but here is an example. Let's say you have one document with four pages and they are bookmarked a,b,c,d. Now I extract pages a and d to create a new document. What happens is that ALL bookmarks are included in the new document and are in the same order. Also, instead of bookmark labeled d being active, now bookmark labeled b is opening page d.

This means, whatever my bookmark name for page d was, after the extraction, page d is labeled different now.

I am working with hundreds of pages of medical records and need to combine and extract all the time to create new documents for presentation. Sometimes containing over one thousand pages with a hundred bookmarks. How can I avoid this issue?

Thanks for any input.

Shortcut to close note / comment

Thu, 07 Jan 2021 13:13:55 +0000

Hello everyone, really enjoying Nitro PDF. I've got my workflow mostly refined, which primarily consists of reviewing PDF files, and am wondering if anyone has an answer to the following point:

Is there is keyboard shortcut to exit from adding a note / comment? I've tried the usuals such as [esc] key but to no avail. As of now, the only way I see is to navigate my mouse to the upper right corner of the note box, to close it. Other than this one, I have been able to find keyboard shortcuts for most every key function.

Thanks for your thoughts and suggestions!

Nitro 13 showed open in taskbar, but will not show Nitro window

Thu, 17 Dec 2020 21:16:39 +0000

Nitro 13 showed open in taskbar, but will not show Nitro window.

trying install current version 13.31.0.605 still having same issue.

Will not show Nitro Window even it show Nitro is open in the taskbar.

Thanks

Tony