Nitro Help Latest Topics

Reactivate a license

Mon, 27 Nov 2017 16:20:11 +0000

My Nitro Pro 11 has turned to evaluation mode, it had valid license...
Activation process says can't reactivate because SN is used in another machine. I believe this issue happened after a recent Windows 10 update but it's only my guess.

The facts are:

I purchased a license that does not work anymore
I can't reactivate the serial number
I have a software insurance
I submitted 2 tickets (one last week, one today) without any reply

Carlo

rotate text?

Thu, 11 May 2017 17:35:22 +0000

Is there a way to rotate text to a desired angle or orientation? Couldn't find any other references or suggested improvements in the forum.

(currently using Nitro 10)

Thanks!

HELP: Nitro slow to open or save documents

Thu, 04 May 2017 16:34:50 +0000

For some reason anytime I open or save documents Nitro takes forever. It goes into, "not responding" for a 3-5 minutes but eventually it will open up the folder. Then once I select the file I want or type the name of the new file, it takes another few minutes once I click open/save.

What can I do to fix this issue?

I have no other issues with other programs accessing my folders, opening, or saving documents.

I have rebooted many times with no difference.

THANK YOU

Customization (Quick Access and Favorite Tools) lost

Mon, 13 Feb 2017 21:23:03 +0000

Hello and thanks for helping.

I brought up Nitro Pro 11 (11.0.3.134) today and the toolbars looked, as I remember it, like they did when I first installed. The Quick Access toolbar was above not below the ribbon and none of my Favorite Tools - or any other tools for that matter - appeared on the ribbon. It's never happened before.

I'll recreate what I had as best I can. I'm not worried about that. And I'll do a screenshot so if it happens again, I can quickly restore what I had. But I'd rather it not happen again. And I'd like to know what it did happen.

Has anyone else had the problem and/or is it something I should report?

Again, thanks for "listening".

-JM.

[Solved]Error: Security Bypass Attempted - product must be reauthorized error

Thu, 26 Oct 2017 20:57:08 +0000

Hi All,

I installed Nitro Pro 11 trial version for a client and it expired. Client bought a license for Nitro Pro 11 and when I went to activate I got the error "Security bypass attempted - product must be reauthorized".

I tried uninstalling Nitro completely using the cleanup tool available here and installed it again but it didn't help. I checked the support forums and googled quite a bit, there was reference to this error anywhere and I even tried to submit a ticket but to my bad luck the 'Submit' button on the website didn't work so I started messing around with the other support tools available here and found the 'Alternate License Manager' that fixed it.

The Fix:

1. Download the alternate license manager from here.

2. extract the .exe file to the C:\Program Files\Nitro\Pro 11 -- this is for 64-bit version.

3. run the .exe file and enter the serial number for Nitro and click on 'Internet Activate' button.

5. and voilà!

tl;dr - if you get the error like the one in the title; download the alternate license manager from here and run it from the Nitro installation directory and do manual 'Internet Activate' for the license number to fix the error.

Additional info: Nitro was installed on a Server 2008 R2 terminal server.

-Jason

TypeError: f is null

Tue, 29 Aug 2017 00:05:55 +0000

Just installed Nitro Pro 11 and have a couple of documents from a client that are Forms. Both open fine in Acrobat Pro 8, but using Nitro all I get is "The printed copy expires on 31 Aug 2017 at 11:57:15 am TypeError: f is null" on every page. Any ideas? Thanks,

Keith

Error 0x400D003B could not be saved on network drive

Tue, 19 Sep 2017 21:30:01 +0000

Hello

I have the latest version of nitro on a network drive. At random times nitro does not let users save a nitro pdf file not even on the desktop on the c drive after editing it. It is a weird issue. Any ideas? i have tried removing nitro completely reinstalling the latest version of nitro 10 but the issue continues. Running windows 10. Multiple users having this issue.

Additional fonts and bold function

Wed, 20 Sep 2017 14:50:10 +0000

Dear All - I've just purchased Nitro Pro and would like to know:

1. Is there is a way of uploading additional fonts?

2. When editing how do i bold selected text?

Many thanks

Current date in a form

Fri, 10 Feb 2017 17:54:16 +0000

How can I set the current date to auto fill in a text field in a fillable pdf each time the form is opened?

Deactivation

Sat, 09 Dec 2017 23:44:21 +0000

Recently one of my clients had all their machines upgraded and whilst Nitro was deactivated just fine on some machines, others generated deactivation certificates that it told me to use online to finish the uninstallation. The only thing is no one seems to know what the link to the page was and my google skills cant seem to find the page either. Some of the deactivations were done during a network maintenance window and so no internet connection was present hence the certificates.

I emailed in a ticket but got told that I would need software assurance. That's not great considering this product has been paid for. Yes its not the newest package but I should still be able to use it on new machines as it does all we need it to.

My ticket number for one specific key example is 00153923 but I do have a couple of keys I need deactivating.

OCR Chinese, Korean and Japanese text

Thu, 08 Feb 2018 20:44:37 +0000

Hi,

The documentation suggests that OCR s available for Chinese etc. but under my OCR choose language in Nitro 11.0.3 there are no options for Chinese *simplified or traditional) Japanese or Korean.

Help, I need to OCR a Chinese document so I can get it translated.

Split page

Thu, 13 Apr 2017 14:31:12 +0000

Is there a way to split an image on one page to two pages? Example, the scanned image displays two pages of the original document. I would like to split it into two pdf pages.

Trouble editing documents in Nitro Pro 11

Tue, 09 Jan 2018 00:51:59 +0000

Since upgrading to Nitro Pro 11, we seem to be having trouble editing pdf documents. All options in the page layout tab is greyed out and looks like it is affecting PDFs that have been created from a scan. All PDFs created electronically have been okay.

I have checked the following:

1 - compared scans created from our main scanner using Ezescan versus MFD scanning to email. Both scans have the same result and editing options are greyed out.
2 - scanned to PDF/A versus scanning to a general PDF. Both scans have the same result and editing options are greyed out.
3 - security settings are set to "No Security" and existing security setting for all editing is set to "Allowed"

Any assistance or ideas of other things to check would be most welcome.

Ana

Nitro Pro 10 allocates all memory and freezes computer

Mon, 20 Nov 2017 03:08:55 +0000

I have Nitro 10 having issues on one PC

When opening certain PDFs, the computer will freeze - the whole system is unresponsive, only the mouse pointer moves. The computer must be hard booted

If I watch Task manager as Nitro opens the PDF, I see the RAM usage skyrocket to full, and then the system freezes

Is there a know resolution for this?

Thanks

Print Dialogue Window Not Going Away After Printing

Thu, 09 Mar 2017 22:55:46 +0000

Hi, my company just upgraded me from version 10 to Nitro 11. Now when I go to print a document, the document prints just fine, but the print dialogue window stays up on the screen as if I never hit the Print button. I don't want to have to always hit the back arrow to get back to my document, not because I'm lazy, but b/c when I'm doing a million things at once, and it's still up there - it is deceiving so I don't always know if I've actually hit print or not. If I'm printing to a network printer 30-50' away from my desk, I am (1) up and down often to check; and (2) wasting paper.

See attachment showing the window that will not close after selecting the Print button. Anyone know how to fix this?

ScrL4.docx

Installation of printer driver failed

Wed, 19 Apr 2017 12:06:11 +0000

Installation of printer driver failed

I’ve installed nitro pro 10 on Windows 10

There is a problem with the nitro pdf creator. When trying to fix it by reinstalling through support tool, as it is suggested by Nitro, it doesn’t work. “Installation of printer driver failed” pops up!

How to fix the problem?

How to Avoid "Do you want to open this attachment?" message box

Thu, 27 Jul 2017 18:39:29 +0000

Where may I find a preference to always avoid "Do you want to open this attachment?" message box? I wouldn't double click on an attachment without wanting to open it, so this slows me down. If it cannot be done, please transfer this to be a feature suggestion.

Thanks!

Mobile App for Nitro Pro 11

Sun, 22 Jan 2017 19:46:45 +0000

Is there a mobile app out there for nitro pro 11?. Do you have to make ur own?

Nitro Pro language

Mon, 12 Dec 2016 09:08:06 +0000

Hi Support,

How do I change the language in Nitro Pro to Swedish. Everything is in English.

Program won't open

Tue, 07 Feb 2017 18:14:43 +0000

I reinstalled windows and reinstalled pro 10 without activating. Program worked fine except I couldn't activate. Nitro support fixed that and I opened one pdf with no problem. Rebooted computer and now all the pdf files show as they should with nitro as default. It's just that they won't open. The program doesn't open when I try from it's main icon. The task manager shows the Nirto process, but again, nothing opens. Double click and cursor circles and nada. windows 10 64bit

user license

Wed, 13 Sep 2017 14:48:12 +0000

When i first bought my windows license, nitro came for free and I used completely fucntions like conversion to pdf, excell and so forth. After i have formatted my computer, and restarted all systems, Nitro didn´t work out anymore. Can somebody explain me why? I have a original windows license!

License: office HOme and Business 2010

Tks,

Renato O. Anisio-cmykrepres@gmail.com

How do I remove "Before you print" from the print dialog box

Thu, 25 Jan 2018 17:43:57 +0000

I've been using NitroPDF for years and recently installed it on my new 13" HP envy. Although I don't remember it when I first started using Nitro on this computer, in the past couple of days, I noticed that at the top of the print dialog box I get a notification: "before you print...consider these easy-to-use features...". It seems to cause the font size of the entire print dialog box to become so small that I can't read it. I've altered the display resolution for other programs to correct this problem but the print dialog box in other programs doesn't have this issue. Is there anything I can do to correct this so I can read the print dialog box in Nitro?

flickering cursor

Wed, 27 Sep 2017 21:41:42 +0000

Is this still true:

Per IVAN R. Fri 9/15/2017 5:17 PM HST "flickering cursor has already been escalated and will be fixed in our next update which we are aiming to release at the end of the quarter"

Do we have an update date estimate yet??

Please!

Jeff Pompadur, CTC
Evergreen by Debra, LLC

47-388 Kamehameha Hwy

Kaneohe, Hawai`i 96744-4736 USA
Phone:      808-239-6599
Cell:           808-306-3537
E-mail:       Jeff@EvergreenbyDebra.com
Web Site:   EvergreenbyDebra.com

Woman Owned SBE DBE HI-DOT Certification Current

Porcelain, Ceramic & Glass Tile - Art & Images in Hard Materials - Planters & Green Wall Systems - Diamond Tools - Since 1994

printer driver

Sat, 28 Jan 2017 16:51:47 +0000

I had to reinstall Nitro Pro 9 on my laptop after crash. Nitro runs fine but now can't use the print to file option. I have followed all instructions on support to reinstall the virtual printer but get the message ((Installation of printer driver failed)). Is there a way to download the printer drivers again from the site?

convert pdf to jpeg

Sat, 09 Sep 2017 14:28:34 +0000

Can a pdf file be exported to jpeg?