All Activity

Hello @Brian Parks Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Becky Royal Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. Before I can further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Bob Southwell Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Akash K, Thank you for reaching out to us through our Community Forums. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Penny Telleria, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Hubert Link, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. Before I can assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @John Beaver, Thank you for this information. To send the document via private message, hover your mouse on top of my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Sophie Parrilla, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Looking at your account, we can see that you submitted a support case and the issue was fixed. Should you have further questions, please do not hesitate to reach out again.

Hello @William Voelp, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: x64 https://downloads.gonitro.com/professional_14.22.1.0/install-cleanup/install-cleanup.zip 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot your machine again. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 14.22 using this installer: https://downloads.gonitro.com/professional_14.22.1.0/en/retail/nitro_pro14_ba_x64.msi Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I am looking forward to hearing back from you.

Hello @JOSE MANUEL ORTEGA PALACIOS Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? Thank you very much in advance and I look forward to hearing back from you.

While opening a PDF document getting an unsupportive font, unable to read the content.

Hi Allain, Thanks for your assistance with this. David

Hello @Stacey Stevens, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I am looking forward to hearing back from you.

Hello @Karl Pearson, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. After checking your records, we can see you were able to upgrade the serial number 234600-uvwxyz-172886 to Nitro PDF Pro 14 last April 12th. Should you have further questions, please do not hesitate to reach out again.

Hello @Gbolahan Popoola, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. The issue you are receiving is commonly caused by installing a different version of Nitro PDF Pro. To fix this, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine. Then please download Nitro PDF Pro 13 using these installers: x64 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq You can now activate your copy of Nitro PDF Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number '504906-uvwxyz-791263', and clicking Activate. Thank you for choosing Nitro and I hope this helps.

Hello @Steve Ayres, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you with your concern, I have sent you a private message. Cheers!

Hello @Tony Mason, My sincere apologies for the delay. Let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: https://downloads.gonitro.com/professional_13.70.7.60/install-cleanup/install-cleanup.zip 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot your machine again. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro PDF Pro 13 using these installers : x64 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I look forward to hearing from you.

Hello @Iulian Costache, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We can see you were able to upgrade to Nitro PDF Pro 14. Should you have further questions, please do not hesitate to reach out again by submitting another post.

Thank you for the approval. I figured out solution for hyperlinks being all over the place. I had to create custom form in printer settings, save it as default for Nitro as printer, and then reopen file and now PDF exports with links on proper locations. But now I have issue of not all hyperlinks available on same page if the hyperlink leads to same location in PDF, only one works, not the rest.

Hello @Michael Zephyr, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? I hope this helps!

Hello @lineas unidas, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I checked your email address, and I can see that you purchased a subscription version of Nitro Pro, which is why no license number or serial number was provided to you. What is the difference between Nitro PDF Pro and Nitro Pro? -'Nitro PDF Pro' is available as a one-time purchase and includes a secure PDF editor for converting, combining, editing, sharing, and signing PDF documents. -'Nitro Pro' is available as an annual subscription and is ideal for individuals and small to medium-sized teams. This subscription includes everything Nitro PDF Pro offers, plus eSign software and advanced analytics. You can see the feature list (https://www.gonitro.com/pricing?id=2#all-features) comparing 'Nitro PDF Pro' and 'Nitro Pro' right here. To set up and activate the Nitro PDF Pro subscription version, you need to set up your account and assign the license to your account so kindly open the account activation email from "Team Nitro" with the subject "Activate Your Nitro Account." Click "Set up account" to create a password and activate your account. You will then be directed to the Nitro Admin portal to access your Nitro products where you can assign the license and download and install "Nitro PDF Pro for Windows". After installing, launch the program and you should get a prompt to log in to your Nitro Sign account. This should change the program from 'Reader' mode to a full version. Please let us know how it goes and if you need anything else. We appreciate your business.

Hello @David Nessbach, Thank you for the private message. Please note that we no longer support Nitro Pro 10. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 10 serial number 234600-uvwxyz-438332: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Rest assured that the activation will work because we adjusted your license. Thank you for choosing Nitro and I hope this helps.

Hello @SGI, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 10. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 10 serial number 234600-uvwxyz-332014: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Regarding the reset email you are not receiving, you do not need that when reinstalling your old version of Nitro Pro. Thank you for choosing Nitro and I hope this helps.

Hello @FERNANDO SANCHEZ, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To further assist you, I responded to your private message. Cheers!

Hello @Ben Stephens, Thank you for the private message and for providing the serial number. Please note that we no longer support Nitro Pro 8 We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 8 serial number 234608-uvwxyz-947992: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.