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  1. Today
  2. Allain Umailin

    Probleme activation

    Hello @julien sany, Thank you for the private message and my apologies for the delay. The error you are receiving is commonly caused by installing a different version of Nitro PDF Pro. To fix this, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine. Then please download Nitro PDF Pro 13 using these links: x64 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq You can now activate your copy of Nitro PDF Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number, and clicking Activate. Thank you for choosing Nitro and I hope this helps.
  3. Hello @LJC, Thank you for this information and my sincere apologies for the delay. Since you are still working with an older build, let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: https://downloads.gonitro.com/professional_13.70.7.60/install-cleanup/install-cleanup.zip 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot your machine again. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.70.7.60 using these installers: x64 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I look forward to hearing back from you.
  4. Hello @Jim Kabage, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. For the sake of initial troubleshooting this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure no ties to Nitro are still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If the Modify button is greyed out, please refer to this screen-cast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c If repairing didn't help, could you please provide the following?: -Is this a new issue or has it occurred since installing Nitro PDF Pro? Are there any changes you were aware of before this happened (e.g. Windows Updates)? -What build of Nitro PDF Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column. Thanks in advance!
  5. Allain Umailin

    I cannot find my License activation number

    Hello @William Rocha, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. To further assist you, I send you a private message. Cheers!
  6. Hello @Luke Klopp, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Before anything else, may we ask why you need this on a network/mapped drive? Thanks!
  7. Hello @Scott Fenton Thank you for reaching out to us through our Community Forums. Yes please provide a screenshot of the Sign-up window so we can check on to. Thanks!
  8. Yesterday
  9. Regarding Chrome, we cannot download anything from your site because it launches a Sign-Up windows that fails on default Chrome installations under Windows 11. While I don't particularly like Chrome, I will not switch to another browser to accommodate any software company's products. It's not stubbornness, just reality because I have found that, without exception to date, if they cannot work with an up-to-date Windows 11 and Chrome, I'll be dealing with many other problems once the software is installed. I will be happy to send you screen shots of how your web-page looks to Chrome users (minus my red annotations). However, even your "insert image from URL" button on the bottom right does not work, but locks up when I even try to add your own site's URL. There are an awful lot of snags here, and I'm having these difficulties with hardly anyone else's site.
  10. Inshore Technologies

    Cant transfer serial number

    This is for Nitro PDF Pro V14.
  11. Last week
  12. Allain Umailin

    Upgrade need to uninstall previous versions?

    Hello @Micael Valeri, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Normally, the newer version should be able to install on top of the old version. But in your case, it's still there and one reason is that v10 could a corrupted installation. To uninstall the older version, go to the Control Panel\Programs\Programs and Features. I hope this helps!
  13. Hello @John Curry, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! An adjustment has been executed to your Nitro PDF Pro 13 license so please try again upgrading through our Upgrade Portal page below: https://www.gonitro.com/support/upgrade Cheers!
  14. Allain Umailin

    Upgrade/Activation

    Hello @Sebastian Henckel, Thank you for this information. We are unable to find this key in our licensing server, was it purchased from a retail or online store? Thank you in advance!
  15. Allain Umailin

    22 error code - Activation

    Hello @JustinPeru, Thank you for this information. Please note that we no longer support Nitro Pro 9. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 9 serial number 234600-uvwxyz-964935: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.
  16. Inshore Technologies

    Cant transfer serial number

    I am not able to move over my serial number. I just took over IT at this company and am unsure on what email was used to purchase the license in the past, and I am unsure on what the serial number is. Is there a way to view the serial number from the PC that has an active license?
  17. Leslie V

    Can't activate nitro pdf v12

    Hello @Grant Foster Thank you for reaching out to us through our Community Forums! I sent you a direct message regarding this. Cheers!
  18. Hello @Francis RE Please get version 14.22 from this page: https://www.gonitro.com/nps/product-details/downloads This issue has now been addressed in this new build.
  19. Leslie V

    Upgrade 4 x Version 13 Licenses.

    Hello @andrew gilbert I have made some modifications to your records to allow the upgrade. I recommend that you try to upgrade the version 13 keys here again: https://www.gonitro.com/pro/upgrade Please let me know how that goes.
  20. Leslie V

    Help with getting my license number

    Hi @Matthew Bennett, I sent you a direct message with your serial number. Cheers!
  21. Matthew Bennett

    Help with getting my license number

    Matt Bennett ************ I cannot find an order refrence number I deleted my old email maybe it is under that? ************ I do not have access to that email anymore Thanks
  22. Leslie V

    Help with getting my license number

    Hello Matthew, Thank you for contacting us. Unfortunately, I could not find a serial number using the email address you provided. I can only locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website, please provide us with the following information so we can search for your account. 1. First and last name of purchaser 2. Email address used to purchase Nitro 3. Order reference number I look forward to hearing back from you.
  23. Sebastian Henckel

    Upgrade/Activation

    Here's my license number: 234601-uvwxyz-216092
  24. My computer upgraded from W10 to W11 and uninstalled my nitro pdf software. I still had my old installer, but it won't activate. Nitro PDF V12 my understanding is that it was a lifetime key?
  25. I have attempted to do an upgrade from 13 to 14 but when I insert my serial number into the site, it says to come to the forum to fix it. We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.
  26. JustinPeru

    22 error code - Activation

    Thanks Allain Email address: justin@vaUVWXYZdia.com Serial number: 234600-uvwxyz-964935
  27. Earlier
  28. Jonathan Harte

    PDF/A Produced by Nitro-PDF is not compliant with ISO

    Did you ever get an answer here? We have a similar issue and our work around is to open in Adobe, make a change, undo the change, and save. Then it's compliant. Not an ideal fix.
  29. Hello Allain, do you have to have the .mst/.msi file on a network drive or mapped drive?
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