All Activity

Hello @Marco Caruso Thanks for contacting Nitro! Sorry to hear of that frustration; Windows 7 is no longer supported, which is why you're seeing that error. I sent you a direct message regarding this issue.

Hello @Greg Mathiesen, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Marco Marozzo, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Shane Asa, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column. Thank you very much in advance and I look forward to hearing from you.

Hello @Pradeep Kaushik, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We want to inform you of the change to your product that may affect its activation performance. To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Bradley Godliman, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To further assist you with your concern, I have sent you a private message. Cheers!

Hello @Robert Bixby, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 12. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234601-uvwxyz-708333: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Hello @Bryan Pikal, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Savana Hyson, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Upon checking, I can see that you already submitted a support case. My colleague sent you an email last April 11th. Should you have further questions, please do not hesitate to respond to the support case thread.

Hello @Taylor Smith, Thank you for this information Could you please send a screenshot of the error message you are receiving? Thanks!

Hello @lineas unidas, Thank you for your response. We executed re-sending your Invoice that contains the steps to create your Nitro Sign account. You can activate the program by clicking the 'Log In' link at the top-right corner, under the 'X' or Close button. You need to enter your Nitro Sign username and password and the program will shift from 'Reader' mode to a full version. Yes, you may change to 'Nitro PDF Pro'; however, we need to refund your 'Nitro Pro' purchase. I hope this helps!

Hello @Sebastian Henckel, Thank you for this information and your patience. Adjustments have been executed so please visit again our Upgrade Portal, enter your Nitro Pro 8 serial number to upgrade to Nitro PDF Pro 14 at a discounted rate: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps.

Hello @Rahul Dev, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 8 We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 8 serial number 234600-uvwxyz-854317: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Dear Allain, Thank you so much for your advice and guide. I'm glad to be back on onboard!!! Cheers!

I think I purchased it over my company email address, which was info@cUVWXYZush.com

Hello @Brian Parks Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Becky Royal Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. Before I can further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Bob Southwell Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Akash K, Thank you for reaching out to us through our Community Forums. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Penny Telleria, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We would love to have a few PDF files you are working on so we can perform some tests on our end. To send them via private message, hover your mouse over my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Hubert Link, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. Before I can assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @John Beaver, Thank you for this information. To send the document via private message, hover your mouse on top of my name, 'AllainU,', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Sophie Parrilla, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Looking at your account, we can see that you submitted a support case and the issue was fixed. Should you have further questions, please do not hesitate to reach out again.

Hello @William Voelp, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: x64 https://downloads.gonitro.com/professional_14.22.1.0/install-cleanup/install-cleanup.zip 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot your machine again. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 14.22 using this installer: https://downloads.gonitro.com/professional_14.22.1.0/en/retail/nitro_pro14_ba_x64.msi Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I am looking forward to hearing back from you.

Hello @JOSE MANUEL ORTEGA PALACIOS Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? Thank you very much in advance and I look forward to hearing back from you.