All Activity

Hello @boris nedic, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! We can see you submitted a support case, and my colleague has already assisted you. Should you have further questions, please do not hesitate to reach out again.

Hello @Lannie Doherty, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! After checking our ticketing system, we see that you submitted a few support cases. Still, my colleague gets a "Mail Delivery Error" Message whenever he sends you a message. Do you still need further assistance here? If yes, please provide the serial number you are having issues activating with. This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Dinata Lawliete, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I am afraid I cannot find the purchase under your name or email address. To help you with your request, please provide the following information. -The full name and address of the purchaser -An alternative email address used to purchase Nitro PDF Pro -The complete billing address when it was purchased To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Anton Immerz, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I am afraid I cannot find the purchase under your name or email address. To help you with your request, please provide the following information. -The full name and address of the purchaser -An alternative email address used to purchase Nitro PDF Pro -The complete billing address when it was purchased To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Giuseppe Disabato, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I am afraid I cannot find the purchase under your name or email address. To help you with your request, please provide the following information. -The full name and address of the purchaser -An alternative email address used to purchase Nitro PDF Pro -The complete billing address when it was purchased To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @MAXIM KROL, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To assist you further, could you please provide the serial numbers of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Stacey Stevens, Thank you for this information. Please note that we no longer support Nitro Pro 10. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 10 serial number 234601-uvwxyz-686520: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc. downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Hello @Barrie Green, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Are you trying to reinstall your Nitro Pro 11? If yes, please provide the serial number of your Nitro Pro 11. This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Andrey Pavlov, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. To further assist you, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine. Then clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder, and you may pick up one of the older builds instead of the newly downloaded package. Download and install Nitro PDF Pro 14 using this installer: https://downloads.gonitro.com/professional_14.22.1.0/en/retail/nitro_pro14_ba_x64.msi Thank you for choosing Nitro and I hope this helps.

Hello @Amy Himmelein, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -An alternative email address -The complete billing address when it was purchased To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Allain, You'll be pleased to hear that I've solved this problem. I went into the registry manually and deleted some references to Nitro. I've now succesfully installed and activated Version 13 and I'm good to go.... Thanks for your help.

Allain, It appears that I can only share a screenshot or an image of the error message from a URL and I'm not sure how to do that. Give me an email address and I'll email it to you. Here's a cut and paste of the errors.... 4/22/2024 3:00:29 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:29 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\TypeLib\{3422E9DB-7B00-4552-B016-6FBF93C5A2D8} [ 4/22/2024 3:00:29 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:29 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\TypeLib\{73BA4610-4C33-4056-9141-9C3E3DF75428} [ 4/22/2024 3:00:29 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:29 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-135482287-46112240-147394707-1265\Software\Nitro [ 4/22/2024 3:00:29 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:29 PM ] - [Remove Registry Values] [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin10 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin11} [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin12 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin13 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin14 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin10 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin11} [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:30 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin12 [ 4/22/2024 3:00:30 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:31 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin13 [ 4/22/2024 3:00:31 PM ] - Try to delete key with using cmd commands [ 4/22/2024 3:00:31 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin14 [ 4/22/2024 3:00:31 PM ] - Try to delete key with using cmd commands Cleanup finished. Press [ENTER] to exit... That's what I get when running the "clean up" utility. Then, when I go and try to install Version 13 i get a popup that says: "A later version of NitroPro is already installed" with only one option -- an orange Tab that says "Finish" and when I click that it closes.

Dear @Allain Umailin, Thanks for your kind reply. I understand that the support for Nitro Pro 8 is no longer available. I mentioned the same also in my previous message. As far as upgrading to Nitro Pro 12 is concerned, it is the same as upgrading to Nitro Pro 14. I don't feel any difference. If I can upgrade to Nitro Pro 12, I can upgrade to Nitro Pro 14. Rather, I would prefer to upgrade to the latest version as & when possible. However, I'm unable to upgrade due to certain unavoidable personal reasons. Therefore, I'm seeking the installer file for Nitro Pro 8 if it's available in your archives.

Serial no. 234601-uvwxyz-686520. Nitro Pro 10.5.9.9 was the version on my old laptop

I'm already logged in but you log me in as a reader

Hello @Marco Caruso Thanks for contacting Nitro! Sorry to hear of that frustration; Windows 7 is no longer supported, which is why you're seeing that error. I sent you a direct message regarding this issue.

Hello @Greg Mathiesen, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Marco Marozzo, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Shane Asa, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column. Thank you very much in advance and I look forward to hearing from you.

Hello @Pradeep Kaushik, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We want to inform you of the change to your product that may affect its activation performance. To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you.

Hello @Bradley Godliman, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To further assist you with your concern, I have sent you a private message. Cheers!

Hello @Robert Bixby, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 12. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234601-uvwxyz-708333: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Hello @Bryan Pikal, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! I am afraid I cannot find the purchase under your name or email address. To help you with your request, could you please provide the following information? -The full name and address of the purchaser -The email address used to purchase Nitro PDF Pro / PDFpen / PDFpen Pro x To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.' Thank you very much in advance and I look forward to hearing from you.

Hello @Savana Hyson, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Upon checking, I can see that you already submitted a support case. My colleague sent you an email last April 11th. Should you have further questions, please do not hesitate to respond to the support case thread.

Hello @Taylor Smith, Thank you for this information Could you please send a screenshot of the error message you are receiving? Thanks!