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Hello @Scott Wardle Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers!

Hello @Karl Foster Thank you for contacting us. Unfortunately, I was unable to find a version 14 serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase to Nitro 3. Order reference number I look forward to hearing back from you.

Hello @Saul Salamanca Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response.

Hello @Antogianni Natale Thank you for reaching out to us through our Community Forums! Please send me the serial number you were trying to use to upgrade so I can check.

Hello @Ryan Pollard If you are currently using the trial version, you can activate the full version by entering your serial number. You can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope that helps!

Hi @Hariharasudhan Arumugam Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 12 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/legal/sunset-policy We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Please let us know if you need any further assistance.

Hi @Steve Ayres Thank you for contacting us via our Community Forums! I have sent you a direct message containing your serial number. Best regards!

Hello @Naydali Maldonado-Hurst, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 10 We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 10 serial number 234600-******-202446: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

All good now. Completed the upgrade with no issues. Thx for your help. D

Hello @Elisabeth Jeremica, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To assist you, please run our Clean-Up Utility below, reboot your machine, and try again to install version 13 using these direct MSI installer links: Clean-Up Utility: x64 https://downloads.gonitro.com/professional_14.22.1.0/install-cleanup/install-cleanup.zip Nitro PDF Pro 13: x64 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Hello @Indra Nurramdhani, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! After checking, I see this page is NOT a partner of Nitro. If you are interested in purchasing, please visit our page https://www.gonitro.com/pricing#nitro-pdf-pro I hope this helps!

Hello @Robert Bixby, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! Please note that we no longer support Nitro Pro 12. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234601-uvwxyz-708333: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.

Hello @Allen Osgood, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. After checking your account, you purchased a 'Nitro Pro - Subscription' last March 29th. Should you have further questions, please do not hesitate to reach out again.

Hello @Stacy Wells, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you with your concern, I have sent you a private message. Cheers!

Hello @Eric Gagne, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. I believe you are looking for our article https://www.gonitro.com/product-details/release-notes/mac With regard to the error 'We were unable to validate your serial number,' this message came from our Upgrade Portal, which only accepts serial numbers of Nitro PDF Pro for Windows. I hope this helps.

Hello @Adam Allan, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Lastly, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available through Control Panel > Programs and Features. To find out how to take a screenshot using the Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b Thank you very much in advance and I am looking forward to hearing back from you.

Hello @Cnava, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you with your concern, I have sent you a private message. Cheers

Hello @Himasha Dilshan, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I am looking forward to hearing back from you.

Hello @Ilio Ulivi, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? Thank you very much in advance and I look forward to hearing back from you.

Hello @Eric Tiblier, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14. To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.' Thank you very much in advance and I look forward to hearing back from you.

Hello @Nusaram Piedsron, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14. To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.' Thank you very much in advance and I look forward to hearing back from you.

Hello @Robert Hoadley, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14. To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.' Thank you very much in advance and I look forward to hearing back from you.

Hello @Greg Adams, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14. To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.' Thank you very much in advance and I look forward to hearing back from you.

Hello @Dwayne Aasberg Thank you for being so patient. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? Thank you very much in advance and I look forward to hearing back from you.

Hello @Kevin Schader, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. We've had an issue with our Update Portal, but it has already been fixed. Could you please try again on your end? If the same issue persists, please provide the serial number you want to upgrade to Nitro PDF Pro 14. To send a private message, hover your mouse on top of my name 'AllainU' and select 'Message.' Thank you very much in advance and I look forward to hearing back from you.