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  3. AllainU

    Stamps Auto-Rotating in Nitro Pro 12

    Hello @special.t, Thanks for providing this information. Could you please reprint your PDF file by going to File > Print > PDF Creator? Once done, place your custom stamps and check if it still rotates. Thank you very much in advance and I am looking forward to hearing back from you.
  4. Hello @John Flanders, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro. This matters because our business installers are different from the online ones. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'. -Are you printing to PDF or to a physical printer? If physical printer, is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer? Thank you very much in advance and I am looking forward to hearing back from you.
  5. AllainU

    Section of an OCR PDF not searchable

    Hello @Lee Crabtree, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro. This matters because our business installers are different from the online ones. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'. -Where are the files saved (local, a shared drive or an external drive) when you are trying to OCR? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you.
  6. Hi Leslie, I'm using Nitro Pro 11.0.3.173 which I'm sure is the most up to date version. I've just gone into preferences, where "the irritated computer user thing"......... I stumbled on Units and Grid, which I've never made adjustments. The height between lines and width were set to 25.4, with my Unit of measure as mm. I changed this to 1, and 1mm for precision, so its seems to be fine now. Thanks for your attempt to help me, where this may be a simple solution for anyone else who encounters this problem. Thanks Stan
  7. Steven Zakulec

    Missing "Push Button" option on the Ribbon under Forms

    If you're talking about form controls that were hidden, you can see all of them when you click on the "Select Fields" button on the Forms tab. If you want to make a button that when clicked causes a previously visible form field to be invisible, you can do this. You'll want to make a button, and under Actions, choose "Show/Hide Fields". Then select the fields that should be hidden when you click the button. I'm not quite sure what you mean by hidden information- if you give me an example, I can tell you how to see it or unhide it. Thanks!
  8. I have a .pdf with data I've entered into the fillable fields that I cannot get to print with all of the data in the field. I had the same problem with Nitro Pro 9, so I spent the money and upgraded to NP12 in hopes it would work better. It doesn't. What do I need to do to get the file to print out properly, including all of the data in the fillable fields? I've also tried to convert this .pdf to a Word doc and NONE of the data I've entered into the .pdf fillable fields gets converted. None. There are millions of .pdf's out there will fillable fields and millions of these have to be printed at some point. What is the answer to getting these converted to Word files and/or printed out with ALL of the data that has been entered into the fillable fields intact? Thank you.
  9. special.t

    Stamps Auto-Rotating in Nitro Pro 12

    Hi @AllainU In response to your questions: This was a new issue for me after updating from Nitro Pro 11 to 12. I did not have this problem with the prior version. This was my first usage of stamping a page of this size & orientation with version 12. I haven't made any changes that I am aware of before this happened. I have not had this problem with mixed page orientations in a file that was with page sizes of 8.5" x 11. Didn't have a mixed orientation 17" x 11" file to test. The problem repeats itself on other single page document files that are Landscape with a page size of 17" x 11" Thanks!
  10. AllainU

    Activation Error on new Pc

    Hello @Ricardoza, Thank you for providing your Nitro Pro serial number. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  11. AllainU

    Stamps Auto-Rotating in Nitro Pro 12

    Hello @special.t, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -Is this issue happening when placing custom stamps on PDFs files with mixed page orientations (portrait and landscape)? Thank you very much in advance and I am looking forward to hearing back from you. Hi @Schmidt425, Thank you for your message about the issue. To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers!
  12. Hello @Kevin Lane, Thanks for your response and patience. I can see you already submitted a support ticket and a colleague of mine sent you an email yesterday. Have you tried reactivating after the adjustment he made on your license? For better case handling, I recommend responding through the support case. Cheers!
  13. aua

    printing problems

    Hi AllainU, any results on our printing problem? thanks!
  14. DH123

    White Out Tool

    Is there a way to stop the page scroll while using the white out tool? I will be using the white out tool to block out dark areas around the page edges and it will change to the next page or many pages over automatically. Thanks
  15. Trying to create or use the show/hide function, however there is no Push Button on the ribbon under forms. Also, if you already have a PDF that has hidden information that you open with Nitro, is there a way to un-hide the information to see them? Nitro Pro Version 11.0.3.134
  16. Schmidt425

    Stamps Auto-Rotating in Nitro Pro 12

    I'm also having the same problem. I'm running Nitro Pro 12.6.1.298. It is only for one user and only on certain documents. Other users can use the same stamp on the same document and it works fine. The user can also use that same stamp on a different document and it works fine. All of the preferences and settings appear to be the same throughout. If the user places the stamp on a landscape page, the stamp works properly.
  17. Section of an OCR PDF not searchable. How do I / can I modify Nitro Pro rescan that section, so the area can be searchable. Have image, but can not attach.
  18. Hello @stanrad, Thanks for posting here! Can you please provide us with the file, your exact steps, some screenshots and the exact build of Nitro you are using so that we can understand your issue better? Cheers!
  19. Marting

    Exporting the text of line measurement

    Thank you, I have version 12 also. Then the improvement will be: Migrate to .txt as well (for the easy use) and in Preferences being able to select the default type and the default folder (one folder for all types).
  20. The fact is that I had realized that and I had tried it also but it didn't help. I tried it now again, after AlainU's input but again with no change. However, I reconnected my external monitor and then Nitro Pro came back to where it should be, on my laptop screen. I am happy again. Thank you for your input.
  21. Kevin Lane

    Nitro keeps reverting to trial mode

    Allian Thank you for you reply, when I try to do this it tells me I am already using this Seral number and to buy more license's!
  22. When I try to use Snapshot, or try and insert a text box, and for that matter erase, the selection is based on blacks, whereas previously I was able to scale the size myself. This is making it extremely difficult to moddify PDF................ What has gone wrong in a setting or the Software? I will be extremely grateful for your help......anyone? Cheers Stan
  23. Brendan

    Unable to Activate

    Thank you, it successfully activated
  24. special.t

    Stamps Auto-Rotating in Nitro Pro 12

    I'm having same/similar problem with a custom stamp rotating the text 90 degrees within the stamp shape. This came up on a landscape page that is 17" x 11". I'm running Nitro Pro 12.10.1.487 Thanks!
  25. AllainU

    Unable to Activate

    Hello @Brendan, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps!
  26. Shaf C

    Where did my account go?

    @AllainU I don't know what link I was trying to access from initially but I was able to retrieve my documents, THANK YOU SO MUCH!
  27. Brendan

    Unable to Activate

    I am getting "-23: error - License number already used". When I check the license portal I see I should have 2 activations but only 1 in use. Please Help Number of Activations 1 Number of Activations Allowed 2
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