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  4. Hello @Jessica Tan, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  5. Hi guys, I just purchase a new laptop and installed nitro pro and I am not able to activate it with my serial number. The error indicated that the 'serial number indicated does not exist". FYI, My serial number allows two activation. So far I have only have one activation with my old laptop. Appreciate if you can help. Thanks, Jessica
  6. IQMASETTI

    Digital signatures

    I cannot use my digital sign that is already working in other places... Indicate "it could not be signed due to error." Could help?
  7. Eric Ladenheim

    Need to buy upgrade from Nitro 12 to Nitro 13

    It worked. I was able to upgrade
  8. Rachel_R

    Naming Bookmarks

    Seems strange to take a functionality away if it was in Nitro 8? Very frustrating this issue is not fixed yet.
  9. Hudson Williams

    Error when adding files from Doogle Drive

    Hi. I get an error message when attempting to add a file from Google Drive. Is anyone else experiencing this issue?
  10. AllainU

    Scanning

    Hello @Romilda P. Smith, Thank you for reaching out to us through our Community Forums! To address the second issue, kindly run Nitro Pro with higher DPI mode by referring to these steps: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\13) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable 'Override high DPI scaling behavior' 6. OK > OK to save the setting and test Nitro Pro again. For the first concern you raised, I believe this is a setting that's within the scanner itself, not with your Nitro Pro program. Thank you for choosing Nitro and I hope this helps!
  11. Last week
  12. Elizabeth Rivera

    Download link for Nitro Pro 11

    Thank you!
  13. amessina

    Nitro Pro 12 SLOW to open suddenly

    Hi Philip, Our problem turned out to be our Virus software flagging a critical component of Nitro which is "Nalpeiron Licensing Services". This file loads at startup and tells Nitro that you have a licensed copy of the software during launch. Since our Virus software was flagging it, it would scrutinize this file every time Nitro was launched, slowing the load WAY down. It was very frustrating. We were able to tell our Virus software to ignore the file and voila! It opened swiftly again. Go to your running services (workstation) and you should see Nalpeiron Licensing Services running. Disable your workstation virus software and see if Nitro opens at normal speed. If so, have your IT department look to see if your virus software has flagged that file or service. Have them green light (ignore) the file, restart the virus software, and I bet it solves your problem. The latency in loading may also be your problem with your Kyocera copier integration. Good luck!
  14. Peter Hamilton

    Reactivation

    Leslie That's worked. Thank you. Peter
  15. John Holz

    PDF Conversion failed

    I have a similar problem, but the conversion fails while attempting to convert a document scan to a PDF. The preview works, but the output scan fails
  16. Maratovich

    Naming Bookmarks

    Maybe this will help you: LabelsPDF
  17. Philip_Novato

    Nitro Pro 12 SLOW to open suddenly

    Thanks for the quick response! I looked at several release notes too, to try to find this issue. Unfortunately, our users who have had this issue waited months to let us know about it. I have personally had it on my computer for many months. I have used my computer for testing in Acrobat Pro and 2 different versions of Nitro Pro so I had wrongly attributed my delays to Acrobat hampering things. I tried deleting a font dat file I learned of in a Nitro article in \AppData\Roaming\Nitro\Pro\12. That did not seem to fix this. As an example, earlier today I already had Nitro Pro open. Someone sent me a small PDF to look at and it took 10 seconds to open in Nitro, even though Nitro already had another PDF open. This makes it hard to isolate in testing. I did some testing yesterday and used a stopwatch to time opening in several different scenarios (over VPN, PDF in Outlook, PDF on Windows Desktop, PDF in OneDrive, etc.) and it opened quick enough (~3-5 seconds) with average size PDFs.
  18. Lauren Medina

    License Number Already In Use

    Allain, Thank you for your help. This worked! Have a great day!
  19. AllainU

    License Number Already In Use

    Thank you for the private message @Lauren Medina. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps.
  20. Lauren Medina

    License Number Already In Use

    Hello, I sent you a private message with the serial number.
  21. AllainU

    License Number Already In Use

    Hello @Lauren Medina, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you.
  22. Linda Drumheller

    PrimoPDF error

    I have been using PrimoPDF for many years. Suddenly, recently, whenever I run PrimoPDF, I have been getting the same error as Antonio Cesar Rosa above: "an error has occurred in the script on this page: https://munchkin.marketo.net/158/munchkin.js" Once I click "No" to dismiss the error dialog box, PrimoPDF otherwise works fine. Marketo (https://www.marketo.com/) is a software provider that provides marketing automation. Munchkin is Marketo's custom JavaScript tracking code by which to track the individuals who visit a company's website. Examples of how the code for "https://munchkin.marketo.net/158/munchkin.js" should be embedded can be found here: https://docs.marketo.com/display/public/DOCS/Add+Munchkin+Tracking+Code+to+Your+Website. So perhaps something is wrong with that code or the way it is embedded in PrimoPDF? Can the Nitro tech folks please take a look and see if that can be fixed?
  23. AllainU

    Unable to activate - License in Use

    Hello @Ruan de Haas, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade . Rest assured this will now work after making adjustments in our system. You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer working with an older version and as a courtesy, uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps!
  24. BENJAMIN CHUA

    Bold Font Appears when editing

    Hi there using Nitro Pro v12.16.3.574 ever time even older versions, using edit text, as soon as I type the font is bold. It does not match what I have on the document. Anyone? Help Please.
  25. Leslie V.

    updated Nitro Pro 12 to Nitro Pro 13

    Hello @David Mathews I have responded to your direct message. Cheers!
  26. Leslie V.

    Validating Forms

    Hello @Andrew Brown Thanks for reaching out to us! Can you please provide us with the file so we can test this? Looking forward to your response.
  27. Leslie V.

    Need to buy upgrade from Nitro 12 to Nitro 13

    Hello @Eric Ladenheim Thanks for reaching out to us! I have made the necessary changes so you can upgrade that serial number to Nitro Pro 13. To upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Let me know how you go.
  28. Leslie V.

    Reactivation

    Hello Peter, Thanks for your message! Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct version 12 installer from the page below: https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. I hope that helps!
  29. Leslie V.

    Download link for Nitro Pro 11

    Hello @Elizabeth Rivera Thank you for your message! Please get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps!
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