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Showing content with the highest reputation since 09/19/2019 in all areas

  1. 2 points
    I have the same problem. I have been using Nitro Pro for years and with Nitro 13 I cannot open a single PDF on my PC. I also need Nitro 12 back so I can get some work done.
  2. 1 point
    Since upgrading to Nitro Pro 13, all attempts to create a PDF from scanner have failed with the error message, "Image_001.bmp failed while being created as PDF." I have uninstalled, rebooted, and reinstalled with patch level 13.2.3.26. Error still occurs. On Windows 10 and using an HP OfficeJet Pro 8625. Need a resolution or I'll need to revert to Nitro Pro 11 since creating a PDF from a scan is the most frequent function I use.
  3. 1 point
    1. I can't scan...crashes mid-operation 2. Won't OCR or correct skew...shows 10% completion then nothing. 3. Form Field spell check inop...underlines everything and offers "No Suggestions" 4. Rotates form fields 90 degrees when copy/pasting from one document to another 5. My productivity is on hold.
  4. 1 point
    Thank you Allain! Appreciate the follow-up! I wasn't sure if all of it was included in the original support ticket.
  5. 1 point
    Hello I just installed Nitro pro 12.16.3.574 and i created a custom stamp. When I put the stamp on the drawing the text inside the stamp rotates 90 degrees, it is a dynamic stamp. When you use another kind of stamp it works fine, it does not rotate. What is the issue
  6. 1 point
    Will someone help me? My computer crashed and I lost my NitroPro 11. Is there a way that I can download a new copy? I have already deactivated my copy. I just need to download the program again.
  7. 1 point
    The version of the external installers of nitro 13 cannot convert pdf to word or excel files, it is necessary to obtain a solution
  8. 1 point
    I am having the same problem. I ordered the 13 upgrade, got the email notice to download trial, did so, then followed cleverbridge instruction to activate license, which was successful. Nitro pro opens, but when I attempt to do anything, like create a pdf from Word, or open a prior PDF saved on computer, it crashes, and asks if I want to send a report. I sent one. Running on a lenovo with windows 10, 64 bit. Leon
  9. 1 point
    If I can't get this to work...is there a way to revert to Pro 12 so I can get some work done???? If so, please send me the information on how to do it...Thanks! Crashes whenever I try to open a previous Pro 12 document but not the ones downloaded with the upgrade...go figure??
  10. 1 point
    I upgraded from Nitro Pro 12 to 13 this afternoon. Since then I have not been able to open any of my PDFs. That includes those from clients and those created with Nuance PDF Pro. I am uninstalling 13 and reinstalling Nitro Pro 12. I did not purchase the support package. How will I be informed that the buggy initial release of Nitro Pro 13 had been fixed? Rick James
  11. 1 point
    I have a couple of support tickets out there since yesterday. Keeps crashing and no support.00209212.
  12. 1 point
    I was thrilled at the release of Nitro Pro 13, but I am disappointed because from version 12 these are the main things that aren't in Nitro 13: -Automatic form recognition (present in competitors software) -Automatic update from the Nitro App (also present in competitors software). I would like to see these features added as soon as possible, because I think that are essential, especially the automatic update feature. Thank You.
  13. 1 point
    Saving files always defaults to the previous folder saved. I work - like most - in several different folders and expect that the software will know where I am working. For instance: 1) in File Explorer if I want to merge several files, I right click and select Combine Files with Nitro Pro. When I save it wants to save in the last folder that I was using, not the folder where the files were located. 2) in File Explorer if I want to edit a PDF, I right click and select Edit in Nitro Pro. When I choose Save As instead of using the folder that the file is actually in, it goes to the folder that was previously used. This happens whether or not the program is activated from File Explorer or opened by clicking on the icon. All the other software that I use defaults to the folder the file opened is in, not the previous file's folder.
  14. 1 point
    I did run Nitro Pro in the full screen mode, but on a 15.6 inch laptop, it made no difference. The "Print" button is still off the screen. I believe, like everyone here, that the Print button is so important that it should be moved closer to the top of the screen. There seems to be some dead space in the area of where the printer drop down (printer selection) is located. Regards, Al Schoen
  15. 1 point
    Hello @AllainU "Fully opening the program" might be helpful on big desktop screens. But I am working always on 13 inch laptop and there the need for scrolling is really annoying. Please don't assume we are stupid users who fail to maximize screen. I completely agree to Rober L. A simple change could really improve situation. This is situation for me - and I think: for many others: Kind regards Jürgen
  16. 0 points
    @Leslie V. I posted a similar problem in another thread over a week ago and messaged you the info as requested and have not heard back. Again, I use this for business and the free trial I redownloaded is about to run out.
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