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I am having the same problems. I agree with Scott Stone. Who else agrees?

I have the same problem. I have a paid annual subscription through 10/30/17. You cannot arbitrarily cut off a subscription to software that I have already paid for. Right now the software is useless as I cannot edit or markup pdfs which is a necessity for my legal practice. This issue should be rectified immediately by your company and not "as time permits" as was stated in the ticket response I received. I have paid your company an annual subscription for two years, under the premises that we would be get upgrades as part of that. Why would I have paid $99.95 per year for Nitro 10 if I was going to have to pay $159 for Nitro 11. I could have purchased Nitro 10 for less than the $199.90 I already paid. This needs to be rectified immediately. Either (a) I should be permitted to upgrade to Nitro 11 as part of my annual subscription or (b) I be given a serial number to activate Nitro 10 and be issued a refund for the cost difference between the $199.90 and what it would have cost to purchase Nitro Pro 10, as it was certainly less than $199.90 given that Nitro Pro 11 is only $159.00. This is no way to do business. Rest assured, if this is not resolved immediately, I will be switching to one of your competitors as this is nonsense.