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On Nov 21 I submitted a ticket # 00151534 because my Nitro 10 license was invalidated by a Windows 10 Update. This is the 2nd occurrence in 90 days. I have not received a response (or a reset) despite a follow up, so my trial license has now expired and I cannot use my purchased NitroPro 10. Can I get a reset please. Let me know if you need more information. That is my urgent issue and I would very much appreciate your help. Less urgent questions: 1. I do not have "assurance", so is this forum now the best (only?) way to request a reset. The response to my ticket indicated I would get Nitro technical help "as time permits" but with a 14 day limit on the trial when the license deauthorizes, hopefully time will permit so that we can continue to use our paid for products. 2 I believe that some of the issue with my Nitro's frequent activation problem may be that at the last Windows 10 Fall Creator Update I signed up for the Insider Preview....which has more frequent updates. Should I discontinue that? Will there continue to be issues whenever Windows 10 has a major update on the same computer. This would seem create a less than ideal experience both for the customer, and for Nitro Support who would have to frequently reset hundreds of activations. Thanks for your help on this. I really rely on the program, but had hoped that purchasing it would provide a solution that does not require me to pay for annual assurance support in addition to the initial program cost. George Roch

I'm having exactly the same issue, with the product becoming deactivated spontaneously after a Windows update (second time this has occurred in the space of a year). My support ticket was 00151949 before it was closed without a proper response other than redirecting me to Cleverbridge, which then helpfully redirects me back to the nitro support page, and now I only have a few days left of the enforced "trial" before the product will become unusable for me. Any help would be appreciated. Paul

Thank you very much for your help. You fixed it. I understand how expensive and time consuming it must be to provide un-time restricted support to customers who do not subscribe to it. However, if a recebt existing product develops a technical glitch the 1st couple of years that can make it unusable, I do not think you have the option of holding their software purchase hostage to a future subscription. It sounds like Nalpeiron Deactivator may well solve these issues. Great. but perhaps you should wait to discontinue email support until it is up and running. Anyway, thanks. You fixed it.

I need a license reset after a series of Windows updates. Also, there is no way for people without software assurance to even submit a support ticket now? And there is no clear way to re-up one's software assurance even if one wanted to so after one year everyone is just out of luck for support unless they post in this forum? Nitro is a good product - and the employees in support are great - but the lack of resources and hassle for customers built into the current support department is disappointing...

I have had the same problem, unable to use nitro after a windows update. Submitted a ticket a few days ago to no response. Please help?

I have the same issue. I had a valid Nitro Pro 10 license and still have the proof of purchase and can't get a hold of anyone in support that can help me resolve this issue.

My Nitro app went back to trial version after Windows 10 update. The current serial number is no longer working. I have filed 2 tickets requesting for support from Nitro but have yet to hear back from them. Can anyone who are experiencing the same problem assist with this please. Thank you regards Penny

I have been working with Nitro. I have performed a fresh installation with and without "Bitdefender" enabled. The result is the same. I am finding it doesn't even work for a day or two anymore, it is slow out of the box. Opening a PDF takes a long time and if I click the print icon I can go and make a cup of coffee (exaggeration). In my opinion, this is related to the Fall Update.

Same here with NitroPro 10.after the Fall Creators Update. We can't even see the open nitropdf window, it's active on the task bar, but not usable. It's also so slow... Have tried to lodge a ticket but after clicking Submit, I just get a spinning wheel. Tried to submit on a Win 10 PC with Firefox and Chrome, plus a Mac on Chrome. That's one way to reduce tickets