Leaderboard

I posted this same answer on another thread in this forum regarding the freezing issue, but thought it might be helpful if I posted it here since that thread dealt with other issues as well, but this one is specific to that problem. I also frequently experienced the random hang-up problem with both Release 10 and Release 11 on a 64-bit Windows 10 PC. Out of curiosity (and desperation) I tried the following and thus far it seems to have fixed the problem: 1) Right click on the NitroPro desktop shortcut icon (or right click directly on the NitroPDF.exe file in the directory where it resides) 2) From the menu that appears click on "Troubleshoot Compatibility" 3) After Windows completes its detection search, it will provide a menu choice of two troubleshooting options. Select the "Try recommended settings". 4) After Windows completes whatever fix(es) it temporarily makes, it will ask you to test to see if the problem has indeed been fixed. Since the issue is random, you might not want to spend too much time trying to determine if the hang-up still occurs, and it won't anyway if Windows has fixed it, so accept the selection choice that the problem has been fixed. Seems to have worked on my PC - still hoping it's permanent - appears to be - and that it works for others as well. NOTE: Although the hang-up problem seemed random, I found that I could induce a different form of it by selecting the Review Tab, then the Pencil from the Drawing tool, and then drawing freehand (e.g. circling a sentence or paragraph of text). If I drew too slowly, the tool would stop working before I completed the motion. With the fix described above, this no longer occurs.