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1 point@Mario K. I have put through the new purchase and Nitro Pro 11 is up and running! Cleverbridge have confirmed that the refund has been processed and that I should expect to see it reflected in my online account statement in 5-7 business days. Thank you very much for your kind and thorough assistance with this matter. I am very, very pleased with the speed and quality of the Nitro customer service response!