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Hi Laura, Are you magician ? i don't know how you've found my licence, probably by my company name but it works now.....thanks for your help and not to be a bot

Hi Allain Thank you very much for helping me. It worked out and I am very happy. First impression: opening a pdf with nitro is much faster than before! This is great! Kind regards Jürgen

This isn't a resolution to the problem and Nitro Pro should be embarrassed that they put their staff in a position where they cant provide a resolution, or even a potential date for resolution, for a problem that was created by their software update. This is causing users lost productivity (I sure Nitro remembers that strange group of people, you know, customers, those people & organisations who pay your bills and make you profitable) - like others I have been using Nitro Pro for some time and don't want to use Adobe, but the impact of this error on productivity (and printing costs) may mean I will be forced to Adobe