@AllainU will you ever shed some light on the bugs you are fixing and the things you are developing? All my issues are unaddressed for two years without any sign of progress - don't you think that paying pro users deserve some more attention? May I quote what my so-called VIP access includes according to your web site?
Benefits of VIP Access:
Get Customer Support from our industry-leading product experts
Receive an initial response to your support request within 24 hours or less
Enjoy Nitro’s newest features, improvements, and security updates as soon as they’re available
Admittedly it does not say "customer is taken seriously" or "get your bugs trackably addressed" or "expect bug solutions in less a year" - but I really do not feel worshipped as a customer ... especially not as one with VIP Access.