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I have been a Nitro Pro user for several years now and recently purchased a new computer. I wrongly believed that all I had to do was install the trial version and enter my NP 12 code and be working. Instead I am being sent in circles to deactivate and activate and being told my serial number is no good (I have the original email to prove purchase). Now I find that I can't get support from the company unless I upgrade to a VIP. Seriously? Can I get either some help on using what I paid for or a good alternative to Nitro Pro, in which case I will never bother this company or forum again.

I have the same issue as Nico S. Also, I was under the impression that when I signed up I had customer service free for one year. When I try to send an email it does not give me the option to send an email! That is poor customer service!! Promise the client one thing, throw them in the deep end and let them fend for themselves!! Now a month later I have technical issues and I have to take the time to research and find a fix on my own? That is the pits!

Any update on the fix for this? Having just purchased Nitro 13, it's somewhat astonishing that this bug has not been fixed despite the current version being at 13.9.xx and it being first reported well over a month ago. It's very frustrating and if not going to be fixed soon, I'd rather get a refund and revert to the previous version.

Update. I have just downloaded and installed the latest update 13.9.1.155 and this has made no difference at all ☹️.