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Hi. I'm using Nitro Pro 12.16.3.574 downloaded from https://www.gonitro.com/nps/product-details/downloads Until this update I had no issues, but afterwards, every time I open a PDF scanned from my printer, automatically this happens: Folder named "blob_storage" appears in My Documents Folder named "GPUCache" appears in My Documents File named "debug.log" appears in folder where the PDF file is being opened and sometimes also on My Documents I tried deleting the folders/files and they do not reappear on the computer until I open the next PDF with Nitro. Nitro functionality is not impaired in any way, but it's a bit annoying. Any ideas what it might be and how to start troubleshooting it? Some additional information: I'm using Windows 10 Pro 64 bit, Build 1903, 32 Gb RAM, i7-4790 CPU Printer generating PDF's is an Epson WorkForce WF-3640 Just opening Nitro by itself without double clicking a .PDF file does not exhibit the behavior described above. Thank you.

Regarding security issues noted on https://www.gonitro.com/nps/security/updates, it appears a security update was finally released last week, but for v13 only. We have Nitro Pro v12 for a few of our users, (licenses which are still active and have been purchased in the past year). Issue is it appears our serial number will not allow v13 to activate. Is Nitro forcing users on v12 to be stuck with these security vulnerabilities even though they have an active license? Please advise. If our serial is unable to activate for v13, or if we are not provided a new license, we will be switching to Adobe Creative Cloud for standalone Acrobat licenses. Thanks!

I'm having the same issue, why wouldn't you post the solution here so everyone can benefit?

@AllainU to clarify, your organization is opting to leave users with current, active licenses purchased within the past year, on a highly vulnerable product instead of allowing them to upgrade?

I have the same issue with Nitro Pro 12.16.3.574 which is very annoying. Whenever I open a PDF with scanned content, an empty debug.log file is created. I created the registry entry as mentioned by Steven Zakulec above, but still the same.

Follow-up of ticket 00207843 that is closed as agreed. @AllainU, sorry to contact you again, but out of sheer luck, I have been able to pinpoint the exact conditions that make the folder "blob_storage" and "GPUCache" folders to appear on My Documents. Today the folders were there after I opened Nitro. I had just converted an email from Outlook to PDF. I retraced the steps and was able to duplicate it. It only happens in this conditions: 1) Select an email in Outlook 2) Specifically use the toolbar command Nitro Pro > Create PDF > From selected PDF Email(s) 3) Choose any folder under My documents as target You can see it happening here: https://meocloud.pt/link/ae57c78d-d021-4966-ab47-b6da27b58d84/Desktop%202019.09.12%20-%2022.45.37.01.mp4/ (for HD video use Download button on top right). Please note that from my side this is a cosmetic issue and I do not need the ticket to be reopened. I hope this information is useful in case you receive any similar incidents. Best regards, Alexandre Ventura

Hello Leslie, is there any progress in investigating the topic regarding "debug.log" ? Thanks for your reply. Thomas

Dear Leslie, Here is the same problem, in the log file the following text is written: [0726/141026.036:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.263:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.280:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. [0726/145926.836:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.124:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.144:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. Can you do anything with this? Kind regards, Janssen Kerres

We have having the same issue. Just upgraded multiple clients to Nitro Pro 12.16.3.574 and opening a file on a network share results in the creation of a debug.log file. The file is 0KB in size. Has anyone found a solution?

I am having a different problem with the latest version - Nitro Pro 11 (which, by the way, will be the last version that I purchase). First, I had to purchase the latest version to obtain a security update because your company did not offer a security update to Nitro Pro 10 - which is in no way obsolete. I had enjoyed using Nitro Pro 10 until I heard about the security issues - and then found that I had to pay for the update. This is NOT SATISFACTORY. Second, when I attempt to use the "Sign in" link in the upper right hand corner of Nitro Pro, a large window opens covering the entire screen. I cannot see nor access the sign-in boxes to enter my information. Also, the window cannot be moved nor resized nor closed, and my task bar is no longer able accessible. I then must use the Windows key to access the menu and taskbar so that I can open Task Manager to close Nitro Pro. You call this an upgrade? Is it your goal to frustrate your customers into leaving? That is what you have done to this customer.