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Thank you AllainU for your kind response. I certainly do not want to pay to get this fixed. I already have a program that has never worked. It would be stupid to double down and pay the company again when I only need it to work as advertised. As a workaround, you suggest installing an older version. You say "workaround" as in a way to get it working for now until an update will fix the problem? or do they never intend to fix the problem for current users? Thanks, Jon