Leaderboard

Steven (if I may), Thanks for the great suggestion. I found this post which helped me greatly - perhaps it will help another instructor as well. (Warning: please read the post through to the end). https://forums.adobe.com/thread/2609247 Thank you again! Bob

Hey Guys, Same issue here, couldn't resolve after many attempts. Just found a solution to the issue - try installing the KX V4 driver instead - worked for me. The interface is a little clunky compared to the straight KX driver, but at least it works. Only functionality I lost was the ability to lock down black and white printing, which isn't the end of the world (it can still be set as a default). Bert SCS & miked - Here's the iteration of your KX V4 driver: https://usa.kyoceradocumentsolutions.com/content/dam/kdc/kdag/downloads/technical/executables/drivers/kyoceradocumentsolutions/us/en/Kxv4_v5.2.1303.zip tosh - Here's the iteration of your KX V4 driver: https://usa.kyoceradocumentsolutions.com/content/dam/kdc/kdag/downloads/technical/executables/drivers/kyoceradocumentsolutions/us/en/Kxv4_v5.2.1303.zip (Drivers appear to be the same for both models). Hope that helps fix the issue guys, or is at least an interim solution for now. Cheers!

excellent! thanks for the timely response!

I keep customizing the Quick Access Toolbar in Nitro Pro (as I do in all my office apps). HOWEVER, Nitro seems to reset back to the default buttons on the toolbar upon reboot. WHY?

Thanks to tech_head! Nitro should give you a lifetime license just for this one comment. I have had this issue since the day I installed V10. I do a fair amount of scrolling through pages of scanned documents as well as a lot of cropping and Nitro has been freezing for 30 seconds or more for the past couple of years. I have lost many many hours of productivity waiting for the unnecessary disk writing. I think I wrote the original ticket on this issue. I have had multiple sessions with Nitro engineers, using screen sharing so they could watch me demonstrate the issue and they did know it appeared to be due to some disk writing activity but they were never able to figure out why (after two years). One engineers comment while watching me demonstrate the problem was "wow, that's reeeeeally bad". Yep. Nitro even created a group of customers who were experiencing the issue to comment on any details we could provide, but even with their efforts, all I ever heard them say was "we can't recreate the issue". I just followed tech_head's suggestion above to create a PIPLog.txt folder and did about an hours worth of editing with no freeze ups at all. FINALLY. I wonder why this this log file exists. It would be ironic if it is used by support to help identify issues and it is in fact cause of the issue. Now that the problem file has been identified, at least my specific version of the issue, maybe Nitro can make some progress. My PIPLog.txt file was 14.2 MB, which seems extremely large for a text file. I opened the file in Notepad and Notepad froze for about 15 seconds while it opened the file. I'm guessing that this file isn't supposed to be nearly this big and the huge size explains why Nitro freezes when it writes to it. Nomde

We have four laptops in my department that use Nitro Pro v 11 and all do the same thing. It is very frustrating and I am about to ask our IT group to find another pdf application. This needs to be addressed.

I am still using Nitro 9 because it's the last version that did not have this issue. tried 10, 11, & 12. All same issue as described above. I need to buy 17 licenses but Nitro has not been able to duplicate the problem on their end. I have $$ in hand. ver. 9 is starting to get wonky too. I really need an upgrade. If this issue is not fixed soon i am afraid I will have to subscribe to Adobe which I DO NOT WANT TO DO!! Please help me Nitro.