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Showing content with the highest reputation since 10/16/2020 in all areas

  1. If I want to move pages within a document, it appears to be a clumsy slow process. I am currently highlighting/selecting the pages then dragging them up the document via the thumbnail images on the left hand side. If you have a large document, this can take far too long. You should be able to select the pages you want to move; then go to the place you want to insert the pages; then click 'move here before / after this page (as with inserts I recollect which works this way).
    8 points
  2. Hi, in times of corona-caused "homeschooling" as teacher I'm enthusiastic about the capabilities of Nitro. When working with my Android-tablet i am missing this feature. I would appreciate an Android version of Nitro. Jeffrey42
    6 points
  3. I was thrilled at the release of Nitro Pro 13, but I am disappointed because from version 12 these are the main things that aren't in Nitro 13: -Automatic form recognition (present in competitors software) -Automatic update from the Nitro App (also present in competitors software). I would like to see these features added as soon as possible, because I think that are essential, especially the automatic update feature. Thank You.
    5 points
  4. Hi, I'm trying to add the esign in multiple pages in the same pdf. Do I need to add the signature option per page or is there anyway to add it at once and it gets added it to every page? Thank you!
    3 points
  5. Our Company (very largest Fortune 500 company w/ ~28,000 employees) and Engineering group is looking at switching from Adobe Pro to Nitro Pro for pdf viewer/editor. I am really liking Nitro Pro so far, but I am a manager in our Engineering group and we are really confused that Nitro Pro does not also have an iOS/Android app as the Adobe Creative Cloud had. This would be a huge benefit as many Engineers including myself use an iPad Pro for drawing markups and field notes and having the ability to have the pdf editor and working files across all devices has been so efficient and streamlined in Adobe Pro. We find it very odd in this day and time that Nitro Pro is only accessible via computer when all other major applications have streamlined access and work flows across ALL devices. Nitro Pro is really missing this key functionality and is a shame from what I’ve seen so far is otherwise a great pdf editor. I know that many end-users, especially in Engineering and Construction fields, are looking to have a pdf editor they can use at their desktop and then access in the field on a tablet. This is the only reason we are holding off switching from Adobe to Nitro Pro and would love to see this functionality in the very near future.
    2 points
  6. I have a few suggestions that I think would improve/extend the functionality of combining documents... Remove the automatic addition of page numbers to bookmarks. Does anyone actually need this given that a bookmark means you jump straight to the page - you don't need to know the page numbers! I'm wasting hours editing every bookmark in every combined PDF to remove the page numbers. If some people want them, can we have an option to include the page numbers or not? Remove the file name extension in the bookmarks, or give us an option to include them or not Option to change the font size of the bookmarks Shortcut key to edit a bookmark - would speed up the process of editing many bookmarks as you could work with the keyboard only, without having to keep using the mouse to right-click>rename the next one and the next one etc. Many thanks!
    2 points
  7. I wanted to change some fields from mandatory to optional but when I clicked on the fields nothing happens and I cannot delete or drag and drop new fields. I had to log out of Esign and back in and reopen the template and then it would let me edit--there should be an editing icon in the task bar at the top!
    2 points
  8. Nitro Cloud would be perfect for my business except I cannot see an option anywhere for a checkbox when sending a document to be esigned. I do not mean the checkboxes on the pdf, they are already there. I mean checkboxes that can be checked by the recipient themselves while esigning.
    2 points
  9. Hi! When I do more than one digital signature. The first signature shows a warning icon and the following message: "The revision of the document that was covered by this signature has not been altered; however there have been subsequent changes to the document" Why does it shows this message? Does this mean the signature is invalid? What can I do if I want both signatures to show "the document has not changed since it was signed"? Thanks
    2 points
  10. It would be awesome if I could have a "signature request" template created that has standard message content, so that I don't have to copy and paste the same content into the email message body. This template could then be added onto any document that I want to send. The default is always to general for me to send to my clients. To further this request, I would also love to be able to have a template that I can tweak if I want to further personalize it. AND, the ability to choose the number of signors.
    2 points
  11. Dear Leslie, I did all what you were asked for. But the issue is still exists in absolutely same way if Nitro Pro is set as default App. Felikss
    1 point
  12. I am new to Nitrosign. I have had multiple occasions now that my customers want to download the PDF before signing. Using the options it only gives them the option to sign up for a new account to download the PDF. Is it possible for my clients to download the sent PDF prior to signing?
    1 point
  13. Hello, Is there a quicker way to alter the page a bookmark directs to rather than right clicking > properties > action > right click action and set to a certain page? Would like to be able to right click and set to current page?
    1 point
  14. I bought your product since Feb this year and till this date your upgrade process still does not recognise my serial number for upgrades which was paid for 12 months. What's the go here? This is the msg that came up in Feb and now it's April and still the same. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I don't even understand why we have to manually come to the source website to obtain an upgrade or manually check if there was an updated version. Most software allow autocheck if there was an update and lets you know and options to upgrade. This is the first software that doesn't even have that feature, let along the above errors to obtain an upgrade. Customers paid for upgrades but your system does not even recognised the serial numbers that you provided the customers. This is such a painful process.
    1 point
  15. I have had the same problem as above and finally resolved the issue by using the download link provided above after 2 hours of searching this site. BUT, why do we have to jump through so many hoops to get an update for a paid product with Nitro? Surely the links to the *.msi file could be put on the webpage for valid customers or at least have the *.exe file work without a failure. This is my second update for Nitro Pro 13 & I had similar problems for the last update. Or add a working link from the "Help" menu within the product. Other software publishers seem to be able to do it!
    1 point
  16. This is happening in my environment as well... Explore.exe crashes and restarts every minute or so. Removing the updated nitro and rebooting resolved the problem. I guess we have to roll back to previous version
    1 point
  17. I agree. Support is slow. I've been waiting for a simple activation issue to be resolved for a week now. Reymund, I've sent you a message as well since the other person I was talking to has not signed in since last week.
    1 point
  18. I thought I had this resolved but today I noticed, once again, that I cannot make edits to any PDF file without Nitro crashing immediately.
    1 point
  19. I'd like the ability to scan a document and have it open separate from an existing open Nitro 11 pdf. This feature would make drag-and-drop a little easier by enabling the user to read the new pdf before adding to an open existing one, i.e., right now all pdf's open in Nitro Pro together as tabs and having to put them in page view, them highlight the pages you want drag-and-drop, and then doing so and having to scroll up/down the existing document for the proper insertion point is cumbersome.
    1 point
  20. I could not agree more. I combine PDFs but will then sometimes need to rearrange the page order or maybe add additional pages...to go into every bookmark and rename to delete the (pg.#) suffix is a total waste of time. Even the way the bookmarks include the file extension is unnecessary. There should be custom options for naming conventions in bookmarks from combining PDFs.
    1 point
  21. Why was the autoupdate or autocheck feature disabled? It seems like every software I have has a feature to automatically check and alert the user that a newer version is available. Why Nitro has decided to intentionally deactivate this feature is beyond me.
    1 point
  22. Hi @Michelle Devine. The truth is that it is very annoying that in Nitro Pro settings the option to "initially open the document in a separate tab". I do not know if one day they will update it and add that option. While they solve it or not, I'm going to use Adobe or Foxit PhantomPDF (the latter "weighs less" than Adobe), since they both have the option of opening the PDFs in separate windows. Greetings.
    1 point
  23. I just upgrade to Pro 13 but still have same old problem. While my default email application is properly set to Microsoft Mail, each time I try to Share a document via email as an attachment, Nitro instead uses Microsoft Outlook. This occurs no matter what other default email application I select in Windows. Is there something wrong with me or is this another bug in the program that was not addressed. It is a big waste of my time each time I try to email a finished PDF document, and it is unacceptable to just have PAID of an upgrade that seems to be no upgrade at all.
    1 point
  24. Upon entering the activation key on the sites lookup tool, the system states that there are no activated installations. In fact, it states that I have 2 activations available. However, the desktop application does not allow me to activate using the same key provided to the activation portal. I cannot contact support through the normal means as the link to contact support for activation issues brings me back to the activation portal. Please contact me support. Thanks in advance.
    1 point
  25. We also would like to see the automatic form recognition - this is a key feature in Adobe and is disappointing that Nitro cannot do this.
    1 point
  26. I have the very same issue as @David Garcia. After installation of newly purchased Nitro 13 I installed version 13.33.2.645. When the program launches after installation it crashes immediately and I have already submitted several crash reports to Nitro. I even tried manual uninstall of Nitro 12 and several reboots, but nothing helped. So I had to revert to Nitro 12. In addition, Nitro is not responding to provide support. On March 3rd I have submitted case # 00252xxx to Nitro, but no answer. @AllainU Please fix this issue asap.
    1 point
  27. Hello, Just purchased Nitro Pro and same issue when I made Nitro the default app on windows 10 only to .pdf files. When the fix is implemented in the coming build, will we be notified? Thanks. D. Lindsey
    1 point
  28. I have entered my serial number several times, and I just keep going around in circles. there is no human contact for this product and my emails and questions go unanswered all the time. I cant use this product as my time keeps running out and I cant register. this is the definition of Crazy. I would just like a contact to reply to me personally so i can register and get on with my life.....or get my money back!!!!!
    1 point
  29. HI, Also getting an error code 'An error has occurred within our system. Please try again or contact support if this error persists. (Error 401).' I have tried to implement the fix suggested for Mercedes, but it may be different for Nitro Pro 13? I do not have an easy to locate Tab or instruction ' logout from Nitro Sign at the upper-right corner of the program'. Could you provide some additional guidance? I have also received an email from the US (when my license etc has been through Cleverbridge? Is this a safe link? " Action required to avoid disruption to Nitro Pro Hi Terry, As a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on. When the process is completed on March 31, 2021, you won’t be able to re-activate your software if necessary. An important software upgrade is required to avoid any potential activation issues. Don’t worry, we’re offering our customers easy upgrade solutions to minimize any disruption! Please visit our information page linked below to learn more about the options available to you. < URL> We appreciate your understanding as we navigate this change. Thank you for being a Nitro customer! The Nitro Team
    1 point
  30. Every time I open Nitro an error code appears 401. I have the new version of Nitro. Thanks, Aaron
    1 point
  31. I keep getting the following Error Message every time I open my Nitro Pro. "An error has occurred within our system. Please try again or contact support if this persists. (Error 401). Can someone advise how to remove?
    1 point
  32. Hi, This is Santhosh, i am working in typesetting based industry. In our organisation there are more than 1500 employees working here. In our organisation we are using Acrobat Professional for each employees based on the requirement of their job family. Now we trying to optimize the Acrobat usage in our organisation since the License cost is very high. So i have installed Nitro Pro Ver. 13.16.2.300 trail version to check the Features which is suits for our typesetting Industry. When compare to Acrobat Professional maximum number of features are available in above Nitro version and some of the important features (Which is mandatory for typesetting industry) are not available. Here i am mentioned the missing features and check whether this can implemented in the next version of Nitro release. 1. View Document Trim Size:To view the document trim size in bottom of left corner like Acrobat. 2. Insert Interactive objects: Videos and Audios are unable to embed in PDF. 3. Insert Page Label: Set the Page label as Roman and Arabic format. 4. Preflight: Preflight the PDF. 5. Check Output Preview: To check the color separations. 6. Flattener Preview: To flatten the transparencies. Nitro provided only basic feature. No advance settings available. 7. Accessibility Features: To create tagged PDF for accessibility. 8. Reduce File Size: To reduce the file size. 9. Save As PDF: Reader Extent PDF to Enable commenting and measuring. Thanks Santhosh
    1 point
  33. Every time I go to OCR a document, regardless of size, Nitro Pro crashes. I have tried from the review window and on the customize tool tab
    1 point
  34. How do I send a fillable PDF form for completion by invitee before signing. The signature request is the easy part. The Fillable form cannot be filled by the invitee (seems like only the sender can fill the form) This form needs to be filled by my client with their details. Please advise Regards, Latha
    1 point
  35. Hello, I am unable to set the default zoom of Nitro to 100%. I've applied the settings in Page View to "Automatic" and "100%." However, every time I open a PDF document, the zoom level is very high and I have to manually set it back to 100%. It's time consuming to have to do this every time I open a PDF document. Can you help?
    1 point
  36. The knowledgebase suggests there is a date format option that can be selected, but it is not showing up for me? Is the topic old? Can others change their date format? https://kb.gonitro.com/knowledgebase#/answers/Nitro%20Cloud/000004846
    1 point
  37. I have a user that is experiencing on and off issues with Nitro Pro PDF Ver 13. When converting documents the user will get either blank pages or pages that have the information on said document completely cut off or not there and only partial of the document is present. There is no consistent behavior as it is sporadic when it occurs. I have examples of what happens to a document and what the previous file looked like. Does anyone have any ideas what is causing this or how to resolve this issue?
    1 point
  38. I've just found a better way. 1. Click on the "Type Text" Button (under the "Home" ribbon) 2. Click in your document where you want the tick to go 3. Go to the top let of screen - you will be able to change the font and the size from dropdown lists. Change the font to "Webdings", change the size to whatever you want (18 works well for my purpose) 4. type lower case a for the tick, lower case r for an X (or you could just type an X of course....).
    1 point
  39. I'm wondering if anyone has ever gotten a fix for this issue? It is the most annoying thing ever! This issue and the "close all tabs" question going away has made me really dislike using this product. My whole office uses it and it makes our work day a little bit harder. We have version 11.0.7.425.
    1 point
  40. I'm knew to Nitro but I LOVE it so far. I am creating a form fillable packet for our new hires. Yes, we still make them fill out employee paperwork. I would like to email the packet to them and have them fill the forms out AND sign them. I can't figure out how to allow them to do both at the same time. I can email them the forms to fill out and send back to me and then I send them back with a request for signature. I'm using myself as the test subject. Is there a way to allow them to do both at the same time and then send back to me? Thanks to all!
    1 point
  41. This is exactly what I'm trying to figure out how to do . . . I have a form (a timecard) which we want to email (and/or text) to an employee for them to complete (enter dates/hours they worked) and sign, then have it sent (automatically) to the approval email address for signature, which then sends the completed form to our payroll email address. When I up;oad the form in NitroPro is shows the fields as we placed them, but when I select to send it to an email address the form fields are gone. We also have an employment application we would like to do the same thing with but am at a loss as to how to go about it or find instructions on how to do it. Please help!
    1 point
  42. Agree fully. Please bring back Evernote plugin!
    1 point
  43. Hello, Its been over 2 years since this suggestion. My post in the product improvement forum has had 0 replies. It is imperative that you understand the world does not only deal in documents in English or other western non unicode languages. NitroPDF is good but without language support it becomes an unusable product. I can't even save a file when dealing with non english text. Please highly consider support for unicode languages. Without it I am unfortunately unable to renew my subscription. Thank you.
    1 point
  44. Would like to have the ability to make Nitro open multiple .pdf files each in it's own separate windows instead of tabs in the same window. It would be nice to have a setting to make this the default. I know there's a way to manually separate each tab into a separate window, but it's awkward and inconvenient. Thanks.
    1 point
  45. I am new to this cloud signature items. But I got my security admin in the nitro cloud to be able to send out security type training that requires signatures from everyone, about 300 people. In nitro cloud you would have to enter each name and email one by one and include the fields for name and signature one by one. It would be nice if this could be sent to a email group generically with 300 people on it which would receive the link and they could click on it, get to the form, sign it then save and leave. then all 300 could do it separately and the site could record all 300 signatures separately. Would this be possible?
    1 point
  46. Use the File Export command instead of printing or converting to PDF Click on Create PDF/XPS. Click on the Options box. Select checkbox - Create bookmarks using Headings. Deselect checkbox - Document properties. Click OK. Click Publish. Bookmarks appear in PDF. Select Bookmarks icon on L side to display.
    1 point
  47. In adobe one can use javascript to create a fillable dynamic stamp. This would be a useful default feature. the stamp would be like a form, or can be filled in via a dialog box Thousands of accounting departments use this method with their paper flows. It would be great to have a digital version. Right now the only "go Nitro" option is to 'stamp' or 'quick sign' the image of a stamp and then use 'type text' to type in the info...fiddly, time consuming. not good.
    1 point
  48. Okay, I've re-tested this on Nitro 10 & 11, and the directions below should let you do this without issue. Depending on if you have a text form field, or a more general box with text, there's two separate ways (it's the same for Nitro 10 & 11). For text form fields: Under Forms, click Select Fields, and select your text field. Under the General section on the left, there's a Rotate option. This allows for 90 degree rotations left or right, and resetting back to 0 degrees. The other way is to use the Edit button- if you see a blue box around the text when you click on the Edit tool, that's this kind, and you should see a four headed white arrow when you move your mouse over the edges of the text box. Click once when you see this, and hopefully you'll see a blue arrow. This arrow will let you free rotate the box. If you don't see this blue arrow, it's probably because your item is an annotation- using the Type Text tool, and then wanting to rotate the text is the most likely reason here. To be able to rotate the text box, select the text, and right click on it. Choose flatten selection. You can now repeat the steps above with the Edit button. Good luck!
    1 point
  49. @bsc Supposedly this issue is going to be fixed in the next update, but if you don't want to wait until then, there is a workaround you can apply. If you're comfortable with editing the registry, you can force Shrink to Fit on always. I'll mention the usual warnings about the registry: Be careful making changes- things can break easily, and hard; make sure the thing you are trying to add or change matches exactly- many things are case-sensitive. Make a backup first. In this case, it's fairly low-risk to edit the registry and add the key you need here (it's a user key, instead of a machine key so you won't need admin rights). Open the registry, and go to Computer\HKEY_CURRENT_USER\Software\Nitro\Pro\11.0\Settings\Preferences\PrintSettings. If PrintSettings does not exist, please create it (New Key). Inside PrintSettings, please add a new String Value, and call it kPagePrinterScaleSelector. Double-click on your new string value, and enter in one of the following values: /i 0 (No page scaling) /i 1 (Expand page scaling) /i 2 (Shrink to fit)
    1 point
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