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Showing content with the highest reputation since 04/14/2020 in all areas

  1. I was thrilled at the release of Nitro Pro 13, but I am disappointed because from version 12 these are the main things that aren't in Nitro 13: -Automatic form recognition (present in competitors software) -Automatic update from the Nitro App (also present in competitors software). I would like to see these features added as soon as possible, because I think that are essential, especially the automatic update feature. Thank You.
    3 points
  2. Hava a licensed and activated copy of Nitro pro v. 13.9.1.155. Every time I start get an "Error 401" and have to click through to proceed, annoying to say the least. Have tried updating and uninstalling and reinstalling to no avail. Also have to log in to Nitro online either a) before using app or b) before using any online feature like signing no matter whether I check the "remember me" check box or not.
    2 points
  3. I'm wondering if anyone has ever gotten a fix for this issue? It is the most annoying thing ever! This issue and the "close all tabs" question going away has made me really dislike using this product. My whole office uses it and it makes our work day a little bit harder. We have version 11.0.7.425.
    2 points
  4. Hi Leslie, Thanks for your reply. I've downloaded the latest version but installed it not yet. Completely uninstalling would remove the Nitro PDF printer driver from my system as well. But this printer is set as my standard printer for AutoCAD where a lot of drawing layouts are connected to. This would cause to a lot of work, adjusting a new printer. This is quit different to other "normal" programs. You should change back your update procedure to automatic in-program updates. Completely uninstalling followed by re-installing the new version is not user-friendly.
    2 points
  5. Hello I bought these days NITRO I have set NITRO as the default application for pdf On my windows desktop, the pdf files are opening in NITRO but the icons are transparents and only the title of the files appear What is the problem ? https://1drv.ms/u/s!AvqQtomGUMF9g_I3qaBMQpH_lJOGWg?e=HeaXjQ
    1 point
  6. Hello, I keep getting error code 401 when I try opening a PDF in Nitro Pro. The error message says, "An error has occured within our system. Please try again or contact support if this error persists". I click "Ok" on the error message and it lets me open the PDF but I need to click the "Ok" button every time I open a PDF in Nitro Pro. If I log out and log back in, the error message goes away for a day but comes back the next day. It is very frustrating. Any help would be greatly appreciated. Thank you.
    1 point
  7. Are there any workarounds to remediate this issue in full or in part (for example, using a third-party tool that performs thumbnail generation)? When visiting https://www.gonitro.com/nps/product-details/downloads, or in individual Release notes, what should we search for to discover whether this issue has been fixed? Is there a Goal Date for remediation?
    1 point
  8. Nitro Cloud would be perfect for my business except I cannot see an option anywhere for a checkbox when sending a document to be esigned. I do not mean the checkboxes on the pdf, they are already there. I mean checkboxes that can be checked by the recipient themselves while esigning.
    1 point
  9. I wanted to change some fields from mandatory to optional but when I clicked on the fields nothing happens and I cannot delete or drag and drop new fields. I had to log out of Esign and back in and reopen the template and then it would let me edit--there should be an editing icon in the task bar at the top!
    1 point
  10. When I open a pdf from my insurance, Nitro Pro imediately crashes. I think I need a plugin to open it. Can anybody help my. I can send you the pdf and you can tell me what to to. Is there a crashlog anywhere?
    1 point
  11. I have the very same issue as @David Garcia. After installation of newly purchased Nitro 13 I installed version 13.33.2.645. When the program launches after installation it crashes immediately and I have already submitted several crash reports to Nitro. I even tried manual uninstall of Nitro 12 and several reboots, but nothing helped. So I had to revert to Nitro 12. In addition, Nitro is not responding to provide support. On March 3rd I have submitted case # 00252xxx to Nitro, but no answer. @AllainU Please fix this issue asap.
    1 point
  12. I'm having the same issue for one of my end users with Nitro Pro 12. Your fix resolves the issue in version 13 but not version 12. Are people on version 12 out of luck? Do we need to pay to update our software to resolve this issue or is Nitro Pro still working to resolve the issue? I see more people reporting the issue and no responses from Nitro Pro in over a month.
    1 point
  13. Hello, Just purchased Nitro Pro and same issue when I made Nitro the default app on windows 10 only to .pdf files. When the fix is implemented in the coming build, will we be notified? Thanks. D. Lindsey
    1 point
  14. I have entered my serial number several times, and I just keep going around in circles. there is no human contact for this product and my emails and questions go unanswered all the time. I cant use this product as my time keeps running out and I cant register. this is the definition of Crazy. I would just like a contact to reply to me personally so i can register and get on with my life.....or get my money back!!!!!
    1 point
  15. Every time I open Nitro an error code appears 401. I have the new version of Nitro. Thanks, Aaron
    1 point
  16. I logged out and logged back in to Nitro, the issue seem to have resolved it self. Thanks, Aaron
    1 point
  17. Here's the process - Open a PDF in Nitro (this is the desktop software) and click 'Request Signature'. Log into Nitro Sign and add the receivers name and email address. Insert the date field to your PDF and you then get the option to change the date format in the dropdown box. This format becomes the default. Hope this helps. (It's a shame Nitro Support cannot help customers instead of us all relying on each other to sort issues) Neil
    1 point
  18. Hello, I am unable to set the default zoom of Nitro to 100%. I've applied the settings in Page View to "Automatic" and "100%." However, every time I open a PDF document, the zoom level is very high and I have to manually set it back to 100%. It's time consuming to have to do this every time I open a PDF document. Can you help?
    1 point
  19. How do I send a fillable PDF form for completion by invitee before signing. The signature request is the easy part. The Fillable form cannot be filled by the invitee (seems like only the sender can fill the form) This form needs to be filled by my client with their details. Please advise Regards, Latha
    1 point
  20. If I want to move pages within a document, it appears to be a clumsy slow process. I am currently highlighting/selecting the pages then dragging them up the document via the thumbnail images on the left hand side. If you have a large document, this can take far too long. You should be able to select the pages you want to move; then go to the place you want to insert the pages; then click 'move here before / after this page (as with inserts I recollect which works this way).
    1 point
  21. I have started getting the error 401 on all my computers as well. We are using Nitro Pro 12.0.108 and the problem started today. We have tried restarting the program and rebooting the computers. Please advise.
    1 point
  22. Hello @AllainU, I also face the 401 error on starting up Nitro Pro. However I have version 12.16.3.574. Can I also update to the 13.13.2.242 version or is there a separate solution for version 12?
    1 point
  23. I am not able to activate my license (error -23) after using the support tool to deactivate licenses. This is my second post attempting to get this issue resolved.
    1 point
  24. The checkboxes are a required field. Can you give us the parameter like with other fields to make them optional?
    1 point
  25. Hi there, I used to use DocuSign to get customer signature for paperwork that need to be submitted to city government for approval. DocSign provided this certificate of completion together with the time stamp on the signed document. Now that I switched to Nitro Cloud to collect customer's signature, I can only find the 'audit trail' of the document, but cannot find anything that is similar to the certificate of completion in DocuSign. Is such thing exist in Nitro Cloud? How can I proof the digital authentication of the signature with Nitro Cloud? Thank you! Joy
    1 point
  26. Is it possible to change the settings to only receive a notification that a document has been completed? I don't want the documents with personal information to arrive to my email. I want to only access the signed documents within Nitro Sign
    1 point
  27. Nitro - please add the automatic form recognition!
    1 point
  28. I originally started with the free Nitro software and decided to upgrade to Pro (12.0.0.112) last week. To my surprise, all menus and icons of the user interface are blurry. Also the documents are blurry. This is surprising as the free version has crisp text in the UI and the documents loaded. Can anyone tell me how to correct this issue with Pro? I have a screenshot but couldn't figure out how to attach it to this post.
    1 point
  29. I paid for Nitro Pro and have been using it for years, but all of a sudden, when I open Nitro, it says that my trial period has ended. Trying to find a customer support phone number is near impossible and it's super frustrating. Does anyone have a phone number I can try? I don't know what my activation key is and I can't find any emails that may give me that number. Please help asap! Thank you
    1 point
  30. This is exactly what I'm trying to figure out how to do . . . I have a form (a timecard) which we want to email (and/or text) to an employee for them to complete (enter dates/hours they worked) and sign, then have it sent (automatically) to the approval email address for signature, which then sends the completed form to our payroll email address. When I up;oad the form in NitroPro is shows the fields as we placed them, but when I select to send it to an email address the form fields are gone. We also have an employment application we would like to do the same thing with but am at a loss as to
    1 point
  31. I'm knew to Nitro but I LOVE it so far. I am creating a form fillable packet for our new hires. Yes, we still make them fill out employee paperwork. I would like to email the packet to them and have them fill the forms out AND sign them. I can't figure out how to allow them to do both at the same time. I can email them the forms to fill out and send back to me and then I send them back with a request for signature. I'm using myself as the test subject. Is there a way to allow them to do both at the same time and then send back to me? Thanks to all!
    1 point
  32. Agree fully. Please bring back Evernote plugin!
    1 point
  33. Thanks for the quick response! I looked at several release notes too, to try to find this issue. Unfortunately, our users who have had this issue waited months to let us know about it. I have personally had it on my computer for many months. I have used my computer for testing in Acrobat Pro and 2 different versions of Nitro Pro so I had wrongly attributed my delays to Acrobat hampering things. I tried deleting a font dat file I learned of in a Nitro article in \AppData\Roaming\Nitro\Pro\12. That did not seem to fix this. As an example, earlier today I already had Nitro Pro op
    1 point
  34. In former NitroPro versions I was able to check for updates from the menu bar. It seems this is not longer available 🤔 That's why I've checked your website for available updates for my NitroPro 13.13.2.242 and found a newer version 13.16.2.300. But an additional note is warning that this update is for Online Customers only. What does it mean? Could I always download and install such updates since I own a NitroPro 13 licence or not?
    1 point
  35. Hi Leslie, Thanks for your reply. I've downloaded the latest NitroPro13 version and tried to install it without un-installing my current registered version. Unfortunately the setup failed and has been terminated with an error. Firstly the download started but then it said: "Fehler beim Setup-Assistenten für Nitro Pro" (Error with setup assistant of Nitro Pro). BTW, when originally installing Pro13 64bit, I used a msi file with about 207 MB in size, not a setup exe with about 2 MB. Further, should I firstly deactivate the licence followed by uninstalling the current version, befo
    1 point
  36. Agreed. Nitro does not handle SharePoint in a manor consistent with norms. Eg: it does not handle check-in & check-out on document libraries that 'require check-in/out'. For us this is a disaster! Better support for O365 is needed fast. I am getting other users refusing to use Nitro because of its lack of support for SharePoint. When you ask support about it they just say 'That's the way it works....'
    1 point
  37. Why upgrade to Nitro 13 if 12 is not working. I have uninstalled reinstalled this too often to mention is there a fix to keep Nitro from crashing? I could really use some suggestions. It seems to be getting worse. I view edit and create PDF through out every day. If i cant get this to work i going to have to move on to a different product.
    1 point
  38. Hi there, As is obvious, the world does not only exist in English or other European languages. Pretty much every other major PDF product supports UNICODE languages. Can you advise a timeline of when you intend to support other (Non ABCD) languages? This affects usability, filenames in other languages can be opened in Nitro, but changes cannot be saved. Otherwise it is unfortunate that I may have to use your competitors software upon next renewal. Thank you.
    1 point
  39. I have just installed Nitro Pro 13 having been a user since version 7. All seemed fine until I tried to open a emailed pdf attached - it's an invoice I receive monthly and always opened correctly with previous versions of Nitro Pro. When I try and open it itro Pro starts up, waits a few seconds, no document is displayed, then quits and gives me the Crash Report dialog. I have done a bit of searching and tried the following. 1. Repaired the installation - No change 2. Uninstalled and re-installed - No change 3.Repaired the installation again - No change 4. Uninstalled
    1 point
  40. Glad I'm not the only one with this RECURRING ISSUE
    1 point
  41. Has this been fixed yet? All modern software needs to update automatically.
    1 point
  42. Not knowing when this issue will be resolved (is there an update?), can you please tell us how to temporarily downgrade back to version 12? I've done some searching and haven't located the V12 installer. Thanks. . M
    1 point
  43. Hello I just installed Nitro pro 12.16.3.574 and i created a custom stamp. When I put the stamp on the drawing the text inside the stamp rotates 90 degrees, it is a dynamic stamp. When you use another kind of stamp it works fine, it does not rotate. What is the issue
    1 point
  44. this has happened since I installed the latest version of Nitro. It seems to only affect docs that are in landscape more. The test seems to snap to align with the long direction of the page. It happens on every doc in landscape mode. For me, that is almost all my docs. I never had this issue with any previous versions. We have used nitro since version 8. the text rotates immediately when I stamp the doc. The outline does not rotate. just the text.
    1 point
  45. I am having the same issue. What is the work around? I am on version 12.16.3.574 Bruce Cincotta
    1 point
  46. Please tell me you are kidding? If I need to download Adobe Reader what is the purpose of Nitro Pro?
    1 point
  47. Hello I have the same problem with the Nitro Pro 12. It is noticeable that stamps do the rotation only for scanned and OCR edited files. Digitally created PDF or files created with file "New" show the stamp correctly.
    1 point
  48. It would be awesome if I could have a "signature request" template created that has standard message content, so that I don't have to copy and paste the same content into the email message body. This template could then be added onto any document that I want to send. The default is always to general for me to send to my clients. To further this request, I would also love to be able to have a template that I can tweak if I want to further personalize it. AND, the ability to choose the number of signors.
    1 point
  49. I like to have a vote options for new ideas, like and dislike option. When there are more ideas for Nitro Cloud you know what this community wants.
    1 point
  50. Having given up on this and reverted back to Nitro 10 for trouble free use, I then received a response from Leslie V. with a suggestion which worked for me. This is on Windows 10 64 bit with all updates - Right click on Nitro program file (or shortcut icon), Open Properties -> Compatability-> Change High DPI setting-> check box against High DPI Scaling Override. Worked for me!
    1 point
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