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Showing content with the highest reputation since 01/21/2020 in all areas

  1. 3 points
    This has been an issue for some time, and the copy & paste comments by reps is not helping. Do you have an estimate when this will be fixed? Very tiresome.
  2. 2 points
    Hava a licensed and activated copy of Nitro pro v. Every time I start get an "Error 401" and have to click through to proceed, annoying to say the least. Have tried updating and uninstalling and reinstalling to no avail. Also have to log in to Nitro online either a) before using app or b) before using any online feature like signing no matter whether I check the "remember me" check box or not.
  3. 2 points
    I'm wondering if anyone has ever gotten a fix for this issue? It is the most annoying thing ever! This issue and the "close all tabs" question going away has made me really dislike using this product. My whole office uses it and it makes our work day a little bit harder. We have version
  4. 2 points
    Hi Leslie, Thanks for your reply. I've downloaded the latest version but installed it not yet. Completely uninstalling would remove the Nitro PDF printer driver from my system as well. But this printer is set as my standard printer for AutoCAD where a lot of drawing layouts are connected to. This would cause to a lot of work, adjusting a new printer. This is quit different to other "normal" programs. You should change back your update procedure to automatic in-program updates. Completely uninstalling followed by re-installing the new version is not user-friendly.
  5. 2 points
    So, I disabled Streamline and the error went away. Seems like the program can't update anymore.
  6. 2 points
    Please tell me you are kidding? If I need to download Adobe Reader what is the purpose of Nitro Pro?
  7. 1 point
    The knowledgebase suggests there is a date format option that can be selected, but it is not showing up for me? Is the topic old? Can others change their date format? https://kb.gonitro.com/knowledgebase#/answers/Nitro%20Cloud/000004846
  8. 1 point
    I have a user that is experiencing on and off issues with Nitro Pro PDF Ver 13. When converting documents the user will get either blank pages or pages that have the information on said document completely cut off or not there and only partial of the document is present. There is no consistent behavior as it is sporadic when it occurs. I have examples of what happens to a document and what the previous file looked like. Does anyone have any ideas what is causing this or how to resolve this issue?
  9. 1 point
    I've just found a better way. 1. Click on the "Type Text" Button (under the "Home" ribbon) 2. Click in your document where you want the tick to go 3. Go to the top let of screen - you will be able to change the font and the size from dropdown lists. Change the font to "Webdings", change the size to whatever you want (18 works well for my purpose) 4. type lower case a for the tick, lower case r for an X (or you could just type an X of course....).
  10. 1 point
    Hi, I'm getting this error every time I startup Nitro Pro https://share.getcloudapp.com/ApuLejrr Version Not sure how to fix this. Did a reinstall and that didn't resolve it. It seems to still work fine, but I get this error every time it opens up. Thanks.
  11. 1 point
    I have started getting the error 401 on all my computers as well. We are using Nitro Pro 12.0.108 and the problem started today. We have tried restarting the program and rebooting the computers. Please advise.
  12. 1 point
    Hello @AllainU, I also face the 401 error on starting up Nitro Pro. However I have version Can I also update to the version or is there a separate solution for version 12?
  13. 1 point
    I am not able to activate my license (error -23) after using the support tool to deactivate licenses. This is my second post attempting to get this issue resolved.
  14. 1 point
    Dear All, I have a problem with the installation of NITRO PRO 11. I have an enterprise multi-license. Today I tried to install Nitro Pro 11 on a new Windows 10 64bit PC. The installation was successful, but when I tried to start the application this error appear: "the application was unable to start correctly (0xc00007b)" and Nitro doesn't start. Since I had an old installer, I downloaded it again from the Nitro website, but the error still appears. Thanks to those who will give me a hand! Marisa
  15. 1 point
    Hi there, I used to use DocuSign to get customer signature for paperwork that need to be submitted to city government for approval. DocSign provided this certificate of completion together with the time stamp on the signed document. Now that I switched to Nitro Cloud to collect customer's signature, I can only find the 'audit trail' of the document, but cannot find anything that is similar to the certificate of completion in DocuSign. Is such thing exist in Nitro Cloud? How can I proof the digital authentication of the signature with Nitro Cloud? Thank you! Joy
  16. 1 point
    Is it possible to change the settings to only receive a notification that a document has been completed? I don't want the documents with personal information to arrive to my email. I want to only access the signed documents within Nitro Sign
  17. 1 point
    Hi. I'm using Nitro Pro downloaded from https://www.gonitro.com/nps/product-details/downloads Until this update I had no issues, but afterwards, every time I open a PDF scanned from my printer, automatically this happens: Folder named "blob_storage" appears in My Documents Folder named "GPUCache" appears in My Documents File named "debug.log" appears in folder where the PDF file is being opened and sometimes also on My Documents I tried deleting the folders/files and they do not reappear on the computer until I open the next PDF with Nitro. Nitro functionality is not impaired in any way, but it's a bit annoying. Any ideas what it might be and how to start troubleshooting it? Some additional information: I'm using Windows 10 Pro 64 bit, Build 1903, 32 Gb RAM, i7-4790 CPU Printer generating PDF's is an Epson WorkForce WF-3640 Just opening Nitro by itself without double clicking a .PDF file does not exhibit the behavior described above. Thank you.
  18. 1 point
    I originally started with the free Nitro software and decided to upgrade to Pro ( last week. To my surprise, all menus and icons of the user interface are blurry. Also the documents are blurry. This is surprising as the free version has crisp text in the UI and the documents loaded. Can anyone tell me how to correct this issue with Pro? I have a screenshot but couldn't figure out how to attach it to this post.
  19. 1 point
    I have already purchased Nitro and have my license number HOWEVER when I go through the steps to set up the Nitro Cloud account I NEVER receive the verification email. So I am stuck in limbo here. I have tried to contact Nitro BUT because I don't have a verified account I can not submit a ticket. No one answers the messages I leave on their phone number. I have even emailed their sales team and they told me to ask Cleverbridge who then sent me back to Nitro because Nitro is responsible for the email verification! I have paid for a product I can not use or find out how to use. Does ANYONE have any suggestions. I set up a cloud using my personal email address but it doesn't match my license and I need it for my work. I have been trying for days to get this issue solved. ?
  20. 1 point
    Thanks for the quick response! I looked at several release notes too, to try to find this issue. Unfortunately, our users who have had this issue waited months to let us know about it. I have personally had it on my computer for many months. I have used my computer for testing in Acrobat Pro and 2 different versions of Nitro Pro so I had wrongly attributed my delays to Acrobat hampering things. I tried deleting a font dat file I learned of in a Nitro article in \AppData\Roaming\Nitro\Pro\12. That did not seem to fix this. As an example, earlier today I already had Nitro Pro open. Someone sent me a small PDF to look at and it took 10 seconds to open in Nitro, even though Nitro already had another PDF open. This makes it hard to isolate in testing. I did some testing yesterday and used a stopwatch to time opening in several different scenarios (over VPN, PDF in Outlook, PDF on Windows Desktop, PDF in OneDrive, etc.) and it opened quick enough (~3-5 seconds) with average size PDFs.
  21. 1 point
    This is not a permanent solution. After working with multiple docs and performing multiple searches, Nitro freezes, even in Windows 8 compatibility mode.
  22. 1 point
    Hello, I've gone through quite a few "fixes" to activate my license on a new computer, but everything has me running in circles between activation pages and license checks. I have a new computer and no access to the old computer (dead). But every time I put in my serial number, Nitro says it is invalid. Please help. Thanks. Jose
  23. 1 point
    In former NitroPro versions I was able to check for updates from the menu bar. It seems this is not longer available 🤔 That's why I've checked your website for available updates for my NitroPro and found a newer version But an additional note is warning that this update is for Online Customers only. What does it mean? Could I always download and install such updates since I own a NitroPro 13 licence or not?
  24. 1 point
    Hi Leslie, Thanks for your reply. I've downloaded the latest NitroPro13 version and tried to install it without un-installing my current registered version. Unfortunately the setup failed and has been terminated with an error. Firstly the download started but then it said: "Fehler beim Setup-Assistenten für Nitro Pro" (Error with setup assistant of Nitro Pro). BTW, when originally installing Pro13 64bit, I used a msi file with about 207 MB in size, not a setup exe with about 2 MB. Further, should I firstly deactivate the licence followed by uninstalling the current version, before installing the new version? This would be not very user-friendly.
  25. 1 point
    I have Nitro Pro 12 installed since 2018 Serial Number:234600-xxxxx-xxxxx I am trying to get signature on document, that I could get one. But, then I want to have signature certificate, that I cannot find. On PDF document, I could not find signature pan. Please advice, how do I get signature certificate of signed document. thanks nayan mehta < Phone Number >
  26. 1 point
    Nope, Daviator, it is not just you. I have run into some of your same issues and additional buggy aspects. For a product that I paid good money for (Pro version), I am quite disappointed that fillable form features for creating forms are so problematic with NitroPro. Fillable forms have become quite common place for PDFs. There really needs to be more Nitro resources put into improving this important feature.
  27. 1 point
    This may seem like a rather small problem, but nice if it were resolved. I have Nitro 12 and have been using it for some months. When trying to save a file (or open a file) an option to save in the local Computer is shown and a list of recently used folders is displayed (you can actually permanently pin any of these folders to the dialog for ease of use). However, when pointing to a recent folder for saving (or opening) a file, the program invariably shows the most recently used folder and NOT the folder you are actually pointing to, even if it is one of the pinned folders. This means you have to browse/navigate to the actual folder you want to save the file in, rather than just go to that folder in one easy click. This used to work well in Nitro 11 but is not working in Nitro 12. Trust this will be solved or if it is a problem with my app, some solution will be provided. Thanks and regards. AEC
  28. 1 point
    I am using Nitro Pro 11 and until the other day the program would ask me if I wanted to close just the current document or all documents when clicking the X in the upper right corner... I accidentally turned it off, and now I don't know how to turn it back on. I work with many files open and only want to close them one at a time. I have looked through all the settings that I can find and don't see anything. Help? Thank you!
  29. 1 point
    I had been using Adobe Acrobat for some time and I found the zoom to selected area feature very useful. I believe it would be a very useful addition to Nitro Pro. Personally, I found it a very efficient way of zooming and focusing in certain area in a drawing.
  30. 1 point
    Regarding security issues noted on https://www.gonitro.com/nps/security/updates, it appears a security update was finally released last week, but for v13 only. We have Nitro Pro v12 for a few of our users, (licenses which are still active and have been purchased in the past year). Issue is it appears our serial number will not allow v13 to activate. Is Nitro forcing users on v12 to be stuck with these security vulnerabilities even though they have an active license? Please advise. If our serial is unable to activate for v13, or if we are not provided a new license, we will be switching to Adobe Creative Cloud for standalone Acrobat licenses. Thanks!
  31. 1 point
    I have the same issue as Nico S. Also, I was under the impression that when I signed up I had customer service free for one year. When I try to send an email it does not give me the option to send an email! That is poor customer service!! Promise the client one thing, throw them in the deep end and let them fend for themselves!! Now a month later I have technical issues and I have to take the time to research and find a fix on my own? That is the pits!
  32. 1 point
    Every time i create a quick access toolbar with my favorite commands it only holds active until there is an update or something then the toolbar reverts back to Nitro default....why is this? And can i make a backup of the quick access tools i use so i don't keep loosing them?
  33. 1 point
    Glad I'm not the only one with this RECURRING ISSUE
  34. 1 point
    Thank you AllainU for your kind response. I certainly do not want to pay to get this fixed. I already have a program that has never worked. It would be stupid to double down and pay the company again when I only need it to work as advertised. As a workaround, you suggest installing an older version. You say "workaround" as in a way to get it working for now until an update will fix the problem? or do they never intend to fix the problem for current users? Thanks, Jon
  35. 1 point
    Has this been fixed yet? All modern software needs to update automatically.
  36. 1 point
    I'm having the same issue, why wouldn't you post the solution here so everyone can benefit?
  37. 1 point
    @AllainU to clarify, your organization is opting to leave users with current, active licenses purchased within the past year, on a highly vulnerable product instead of allowing them to upgrade?
  38. 1 point
    I have the same issue with Nitro Pro which is very annoying. Whenever I open a PDF with scanned content, an empty debug.log file is created. I created the registry entry as mentioned by Steven Zakulec above, but still the same.
  39. 1 point
    Great thank you for your reply. One more question that I can think of for this thread. Do you have the direct link to purchase the VIP Access, should I decide to go that route. Thank you again.
  40. 1 point
    Not knowing when this issue will be resolved (is there an update?), can you please tell us how to temporarily downgrade back to version 12? I've done some searching and haven't located the V12 installer. Thanks. . M
  41. 1 point
    HI there, Is there a possibility for an option to include the audit trail as part of the completed document? Either as part of the document itself or an attachment with the completed document? Details that the signer actually received and signed the document, rather than their signature merely appearing on the completed document.
  42. 1 point
    Hello Leslie, is there any progress in investigating the topic regarding "debug.log" ? Thanks for your reply. Thomas
  43. 1 point
    Dear Leslie, Here is the same problem, in the log file the following text is written: [0726/141026.036:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.263:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.280:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. [0726/145926.836:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.124:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.144:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. Can you do anything with this? Kind regards, Janssen Kerres
  44. 1 point
    We have having the same issue. Just upgraded multiple clients to Nitro Pro and opening a file on a network share results in the creation of a debug.log file. The file is 0KB in size. Has anyone found a solution?
  45. 1 point
    I was able to get the error to stop by turning off the 'Allow PrimoPDF to run Streamlined' and set check for updates to 'Never'
  46. 1 point
    My client uses SharePoint extensively and the answer about whether Nitro Pro works with SharePoint is "sort of". It can certainly open documents from SharePoint but the trick is finding out the Url you need to open. The direct SharePoint integration in Nitro Pro needs a lot more work. It doesn't scale very well if one has hundreds of Office 365 groups plus the navigation window shows the alias, not the name of the group. Considering how popular Office 365 is these days, there is a real opportunity to be the best PDF editor for use with SharePoint. What my client really wants is "Open in Nitro Pro" directly from the SharePoint document library in the browser. But I don't think that's possible as the hooks to add 3rd party apps into the "Open" menu doesn't seem to exist so Microsoft needs to fix that first.
  47. 1 point
    @AllainU This feature is horrid (just saying that to get it out in the open) This assumes that the user wants to check out documents, and if the user does so, and is not familiar with it, it means an administration nightmare finding documents users have inadvertently "checked out" without needing to. This option needs to be 100% configurable from *inside* the preferences options of Nitro(!!) and yet it doesn't seem to be there! Alternative PDF software (Fox.t) has this option in their Preferences under "ECM Integration" where it shows the word "Sharepoint" and then offers the 3 choices .. Open Only .. Check out and Open .. or Allow you to choose when opening the document. Granted their default is the "Allow you to choose" .. but at least the user can go there, and immediately change that to OPEN ONLY if they want. The ONLY place this "forced" request for "check out and open" option belongs, is on the SERVER side of sharepoint, where even microsoft sets this option to "No" (disabled) by default so that users are *not* required to check out documents. What in gods name would possess Nitro devs and programers to think forcing this option on with no easy off button is acceptable? when even microsoft has the default as "off" why would your devs cause such a nightmare like this? *define easy off ?? well when compared to F*xit .. which has words directly recognizable by many users "Sharepoint" "open only" "checkout" "prompt every time" *that* is easy .. not so with Ntiro cause if its there.. then I'm blind.
  48. 1 point
    Having given up on this and reverted back to Nitro 10 for trouble free use, I then received a response from Leslie V. with a suggestion which worked for me. This is on Windows 10 64 bit with all updates - Right click on Nitro program file (or shortcut icon), Open Properties -> Compatability-> Change High DPI setting-> check box against High DPI Scaling Override. Worked for me!
  49. 1 point
    Okay, I've re-tested this on Nitro 10 & 11, and the directions below should let you do this without issue. Depending on if you have a text form field, or a more general box with text, there's two separate ways (it's the same for Nitro 10 & 11). For text form fields: Under Forms, click Select Fields, and select your text field. Under the General section on the left, there's a Rotate option. This allows for 90 degree rotations left or right, and resetting back to 0 degrees. The other way is to use the Edit button- if you see a blue box around the text when you click on the Edit tool, that's this kind, and you should see a four headed white arrow when you move your mouse over the edges of the text box. Click once when you see this, and hopefully you'll see a blue arrow. This arrow will let you free rotate the box. If you don't see this blue arrow, it's probably because your item is an annotation- using the Type Text tool, and then wanting to rotate the text is the most likely reason here. To be able to rotate the text box, select the text, and right click on it. Choose flatten selection. You can now repeat the steps above with the Edit button. Good luck!
  50. 1 point
    I am having a different problem with the latest version - Nitro Pro 11 (which, by the way, will be the last version that I purchase). First, I had to purchase the latest version to obtain a security update because your company did not offer a security update to Nitro Pro 10 - which is in no way obsolete. I had enjoyed using Nitro Pro 10 until I heard about the security issues - and then found that I had to pay for the update. This is NOT SATISFACTORY. Second, when I attempt to use the "Sign in" link in the upper right hand corner of Nitro Pro, a large window opens covering the entire screen. I cannot see nor access the sign-in boxes to enter my information. Also, the window cannot be moved nor resized nor closed, and my task bar is no longer able accessible. I then must use the Windows key to access the menu and taskbar so that I can open Task Manager to close Nitro Pro. You call this an upgrade? Is it your goal to frustrate your customers into leaving? That is what you have done to this customer.
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