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Showing content with the highest reputation since 10/01/2019 in all areas

  1. 3 points
    This has been an issue for some time, and the copy & paste comments by reps is not helping. Do you have an estimate when this will be fixed? Very tiresome.
  2. 2 points
    Hi Leslie, Thanks for your reply. I've downloaded the latest version but installed it not yet. Completely uninstalling would remove the Nitro PDF printer driver from my system as well. But this printer is set as my standard printer for AutoCAD where a lot of drawing layouts are connected to. This would cause to a lot of work, adjusting a new printer. This is quit different to other "normal" programs. You should change back your update procedure to automatic in-program updates. Completely uninstalling followed by re-installing the new version is not user-friendly.
  3. 2 points
    So, I disabled Streamline and the error went away. Seems like the program can't update anymore.
  4. 2 points
    I have been a Nitro Pro user for several years now and recently purchased a new computer. I wrongly believed that all I had to do was install the trial version and enter my NP 12 code and be working. Instead I am being sent in circles to deactivate and activate and being told my serial number is no good (I have the original email to prove purchase). Now I find that I can't get support from the company unless I upgrade to a VIP. Seriously? Can I get either some help on using what I paid for or a good alternative to Nitro Pro, in which case I will never bother this company or forum again.
  5. 2 points
    Thank you AllainU for your kind response. I certainly do not want to pay to get this fixed. I already have a program that has never worked. It would be stupid to double down and pay the company again when I only need it to work as advertised. As a workaround, you suggest installing an older version. You say "workaround" as in a way to get it working for now until an update will fix the problem? or do they never intend to fix the problem for current users? Thanks, Jon
  6. 2 points
    The version of the external installers of nitro 13 cannot convert pdf to word or excel files, it is necessary to obtain a solution
  7. 2 points
    Please tell me you are kidding? If I need to download Adobe Reader what is the purpose of Nitro Pro?
  8. 1 point
    I have a document that needs to include some choices for the signer. When adding the document as a template I tried using check boxes but they show on the document as needed to be checked to complete the signing. I don't see a radio button option in the template options. How do I create a template that has single choice options for signature?
  9. 1 point
    Dear All, I have a problem with the installation of NITRO PRO 11. I have an enterprise multi-license. Today I tried to install Nitro Pro 11 on a new Windows 10 64bit PC. The installation was successful, but when I tried to start the application this error appear: "the application was unable to start correctly (0xc00007b)" and Nitro doesn't start. Since I had an old installer, I downloaded it again from the Nitro website, but the error still appears. Thanks to those who will give me a hand! Marisa
  10. 1 point
    Hi there, I used to use DocuSign to get customer signature for paperwork that need to be submitted to city government for approval. DocSign provided this certificate of completion together with the time stamp on the signed document. Now that I switched to Nitro Cloud to collect customer's signature, I can only find the 'audit trail' of the document, but cannot find anything that is similar to the certificate of completion in DocuSign. Is such thing exist in Nitro Cloud? How can I proof the digital authentication of the signature with Nitro Cloud? Thank you! Joy
  11. 1 point
    I'm wondering if anyone has ever gotten a fix for this issue? It is the most annoying thing ever! This issue and the "close all tabs" question going away has made me really dislike using this product. My whole office uses it and it makes our work day a little bit harder. We have version 11.0.7.425.
  12. 1 point
    Hi Philip, Our problem turned out to be our Virus software flagging a critical component of Nitro which is "Nalpeiron Licensing Services". This file loads at startup and tells Nitro that you have a licensed copy of the software during launch. Since our Virus software was flagging it, it would scrutinize this file every time Nitro was launched, slowing the load WAY down. It was very frustrating. We were able to tell our Virus software to ignore the file and voila! It opened swiftly again. Go to your running services (workstation) and you should see Nalpeiron Licensing Services running. Disable your workstation virus software and see if Nitro opens at normal speed. If so, have your IT department look to see if your virus software has flagged that file or service. Have them green light (ignore) the file, restart the virus software, and I bet it solves your problem. The latency in loading may also be your problem with your Kyocera copier integration. Good luck!
  13. 1 point
    Thanks for the quick response! I looked at several release notes too, to try to find this issue. Unfortunately, our users who have had this issue waited months to let us know about it. I have personally had it on my computer for many months. I have used my computer for testing in Acrobat Pro and 2 different versions of Nitro Pro so I had wrongly attributed my delays to Acrobat hampering things. I tried deleting a font dat file I learned of in a Nitro article in \AppData\Roaming\Nitro\Pro\12. That did not seem to fix this. As an example, earlier today I already had Nitro Pro open. Someone sent me a small PDF to look at and it took 10 seconds to open in Nitro, even though Nitro already had another PDF open. This makes it hard to isolate in testing. I did some testing yesterday and used a stopwatch to time opening in several different scenarios (over VPN, PDF in Outlook, PDF on Windows Desktop, PDF in OneDrive, etc.) and it opened quick enough (~3-5 seconds) with average size PDFs.
  14. 1 point
    This is not a permanent solution. After working with multiple docs and performing multiple searches, Nitro freezes, even in Windows 8 compatibility mode.
  15. 1 point
    Hello, I've gone through quite a few "fixes" to activate my license on a new computer, but everything has me running in circles between activation pages and license checks. I have a new computer and no access to the old computer (dead). But every time I put in my serial number, Nitro says it is invalid. Please help. Thanks. Jose
  16. 1 point
    It it possible to reverse the order of the pages in a fairly large document (280 pages)? The document in question consists of chronologically ordered short (1 page) reports with the latest last. It would be much easier for readers to refer to the later documents without having to scroll down through the entire document or delve the bookmarks. I have come across the need to do this with other documents too. I can't see a feature in the software - but maybe I just can't find it or its an unusual thing to do. Thank you.
  17. 1 point
    I was thrilled at the release of Nitro Pro 13, but I am disappointed because from version 12 these are the main things that aren't in Nitro 13: -Automatic form recognition (present in competitors software) -Automatic update from the Nitro App (also present in competitors software). I would like to see these features added as soon as possible, because I think that are essential, especially the automatic update feature. Thank You.
  18. 1 point
    In former NitroPro versions I was able to check for updates from the menu bar. It seems this is not longer available 🤔 That's why I've checked your website for available updates for my NitroPro 13.13.2.242 and found a newer version 13.16.2.300. But an additional note is warning that this update is for Online Customers only. What does it mean? Could I always download and install such updates since I own a NitroPro 13 licence or not?
  19. 1 point
    Hi Leslie, Thanks for your reply. I've downloaded the latest NitroPro13 version and tried to install it without un-installing my current registered version. Unfortunately the setup failed and has been terminated with an error. Firstly the download started but then it said: "Fehler beim Setup-Assistenten für Nitro Pro" (Error with setup assistant of Nitro Pro). BTW, when originally installing Pro13 64bit, I used a msi file with about 207 MB in size, not a setup exe with about 2 MB. Further, should I firstly deactivate the licence followed by uninstalling the current version, before installing the new version? This would be not very user-friendly.
  20. 1 point
    I have Nitro Pro 12 installed since 2018 Serial Number:234600-xxxxx-xxxxx I am trying to get signature on document, that I could get one. But, then I want to have signature certificate, that I cannot find. On PDF document, I could not find signature pan. Please advice, how do I get signature certificate of signed document. thanks nayan mehta < Phone Number >
  21. 1 point
    Why upgrade to Nitro 13 if 12 is not working. I have uninstalled reinstalled this too often to mention is there a fix to keep Nitro from crashing? I could really use some suggestions. It seems to be getting worse. I view edit and create PDF through out every day. If i cant get this to work i going to have to move on to a different product.
  22. 1 point
    I have the same issue as Nico S. Also, I was under the impression that when I signed up I had customer service free for one year. When I try to send an email it does not give me the option to send an email! That is poor customer service!! Promise the client one thing, throw them in the deep end and let them fend for themselves!! Now a month later I have technical issues and I have to take the time to research and find a fix on my own? That is the pits!
  23. 1 point
    Any update on the fix for this? Having just purchased Nitro 13, it's somewhat astonishing that this bug has not been fixed despite the current version being at 13.9.xx and it being first reported well over a month ago. It's very frustrating and if not going to be fixed soon, I'd rather get a refund and revert to the previous version.
  24. 1 point
    Update. I have just downloaded and installed the latest update 13.9.1.155 and this has made no difference at all ☹️.
  25. 1 point
    @AllainU will you ever shed some light on the bugs you are fixing and the things you are developing? All my issues are unaddressed for two years without any sign of progress - don't you think that paying pro users deserve some more attention? May I quote what my so-called VIP access includes according to your web site? Benefits of VIP Access: Get Customer Support from our industry-leading product experts Receive an initial response to your support request within 24 hours or less Enjoy Nitro’s newest features, improvements, and security updates as soon as they’re available Admittedly it does not say "customer is taken seriously" or "get your bugs trackably addressed" or "expect bug solutions in less a year" - but I really do not feel worshipped as a customer ... especially not as one with VIP Access.
  26. 1 point
    Upgraded to v13.2.6.26. Same problem. As Wayne pointed out here, right-click a file and click Print to test quickly.
  27. 1 point
    It is now the year 2020, and it is still an issue with the most current version of Pro.
  28. 1 point
    I am getting the SAME exact problems cited by Remus and Ian. VERY slow opening of PDF files. Even tiny 24 kb PDFs take almost 30 seconds to launch program and open. Files open faster when Nitro program is already open, but leaving Nitro constantly open is NOT a solution. As Remus states, "when it opens, I can see, for a few good seconds, only the margins of the program (the toolbars), the middle being occupied by Windows's File Explorer." This has been occurring since I purchased and installed Nitro Pro 13 on Dec. 31. Completely unacceptable. Now, I am also getting the initial Error message "An error has occurred within our system. Please try again or contact support if this error persists." After clicking "OK" - I get the follow-up Error citing "(Error 401)". Have also tried to "repair" the Nitro software by uninstalling, rebooting and re-installing. Problem never went away and persists. I am running brand new Window 10 and Nitro Pro 13.8.2.140. Need new version and working software ASAP.
  29. 1 point
  30. 1 point
    Hello Ian, Unfortunately, the solution is only temporary because the error messages just keep coming back. Now, is repairing Nitro every day a real solution? I think not. I just hope the problems will be solved in the next (very soon) update. And I also hope that the Nitro engineers have already asked themselves: why so many bugs in such a short time?
  31. 1 point
    Has this been fixed yet? All modern software needs to update automatically.
  32. 1 point
    Hi. I'm using Nitro Pro 12.16.3.574 downloaded from https://www.gonitro.com/nps/product-details/downloads Until this update I had no issues, but afterwards, every time I open a PDF scanned from my printer, automatically this happens: Folder named "blob_storage" appears in My Documents Folder named "GPUCache" appears in My Documents File named "debug.log" appears in folder where the PDF file is being opened and sometimes also on My Documents I tried deleting the folders/files and they do not reappear on the computer until I open the next PDF with Nitro. Nitro functionality is not impaired in any way, but it's a bit annoying. Any ideas what it might be and how to start troubleshooting it? Some additional information: I'm using Windows 10 Pro 64 bit, Build 1903, 32 Gb RAM, i7-4790 CPU Printer generating PDF's is an Epson WorkForce WF-3640 Just opening Nitro by itself without double clicking a .PDF file does not exhibit the behavior described above. Thank you.
  33. 1 point
    I'm having the same issue, why wouldn't you post the solution here so everyone can benefit?
  34. 1 point
    When will automatic updates be "turned back on?" It is extremely frustrating for the software to crash for no apparent reason and not know that there is a new update. Even if there were an announcement of the existence of an update at the downloads page, it would be much more satisfying than having to find the update myself after the software is messed up.
  35. 1 point
    Hi, in contrast to almost every program I know, NitroPDF 13 won't close if you put your cursor into the upper right edge and click. You have to be a bit lower and aim for that button. Same is with the whole titlebar. Kind of annoying, would be nice to fix that in the future! Windows10x64 Thanks, Josh
  36. 1 point
    I have found a partial solution to this problem (which is caused by the OCR Engine integration into Nitro Pro). Go to "File" -> "Preferences" -> "Conversion" -> "Advanced text recovery" and untick "Automatically OCR image based documents before conversion" at the bottom. Seems to work for both conversion of images as well as direct scanning into Nitro Pro but does (on my PC) cause "Not responding" error messages during the conversion process. Not an entirely satisfactory outcome, so I will be looking for a refund on this software.
  37. 1 point
    I held off from replying straight away because I thought I'd fixed the problem by rebooting the PC. And search worked exactly as it should. (For me Nitro freezing when searching had been an ongoing issue with versions 12 and 11. I posted just after installing version 13.) Then, just now, I loaded Nitro, opened a document, the same as last week, made a search, it displayed the results and and instantly froze. It doesn't matter what word or term I am searching for. You are welcome to test the document concerned but as the proof for a book it is quite large. Where should I send it?
  38. 1 point
    Great thank you for your reply. One more question that I can think of for this thread. Do you have the direct link to purchase the VIP Access, should I decide to go that route. Thank you again.
  39. 1 point
    Thank you Mitty! Followed your suggestions plus added my own recipe at the end and we finally got it working. rteam
  40. 1 point
    1. I can't scan...crashes mid-operation 2. Won't OCR or correct skew...shows 10% completion then nothing. 3. Form Field spell check inop...underlines everything and offers "No Suggestions" 4. Rotates form fields 90 degrees when copy/pasting from one document to another 5. My productivity is on hold.
  41. 1 point
    Agree with Al Schoen, full screen mode doesn't resolve the issue on my 15.6 laptop either. It still required scrolling down to reach the print button which is absurd. In addition, I have a touch display and you can't scroll by touch which would make it a little easier. I print a lot and this is time consuming and reduces productivity in my business. I have had to go back to using the free Nitro for most of my work. It doesn't have this problem. I only use the Pro now for things I can't do on Nitro Reader 5. People have been complaining about this for almost a year now. It shouldn't take an act of Congress to fix it.
  42. 1 point
    Hello I just installed Nitro pro 12.16.3.574 and i created a custom stamp. When I put the stamp on the drawing the text inside the stamp rotates 90 degrees, it is a dynamic stamp. When you use another kind of stamp it works fine, it does not rotate. What is the issue
  43. 1 point
    Will someone help me? My computer crashed and I lost my NitroPro 11. Is there a way that I can download a new copy? I have already deactivated my copy. I just need to download the program again.
  44. 1 point
    Follow-up of ticket 00207843 that is closed as agreed. @AllainU, sorry to contact you again, but out of sheer luck, I have been able to pinpoint the exact conditions that make the folder "blob_storage" and "GPUCache" folders to appear on My Documents. Today the folders were there after I opened Nitro. I had just converted an email from Outlook to PDF. I retraced the steps and was able to duplicate it. It only happens in this conditions: 1) Select an email in Outlook 2) Specifically use the toolbar command Nitro Pro > Create PDF > From selected PDF Email(s) 3) Choose any folder under My documents as target You can see it happening here: https://meocloud.pt/link/ae57c78d-d021-4966-ab47-b6da27b58d84/Desktop%202019.09.12%20-%2022.45.37.01.mp4/ (for HD video use Download button on top right). Please note that from my side this is a cosmetic issue and I do not need the ticket to be reopened. I hope this information is useful in case you receive any similar incidents. Best regards, Alexandre Ventura
  45. 1 point
    Dear Leslie, Here is the same problem, in the log file the following text is written: [0726/141026.036:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.263:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.280:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. [0726/145926.836:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.124:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.144:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. Can you do anything with this? Kind regards, Janssen Kerres
  46. 1 point
    We have having the same issue. Just upgraded multiple clients to Nitro Pro 12.16.3.574 and opening a file on a network share results in the creation of a debug.log file. The file is 0KB in size. Has anyone found a solution?
  47. 1 point
    In adobe one can use javascript to create a fillable dynamic stamp. This would be a useful default feature. the stamp would be like a form, or can be filled in via a dialog box Thousands of accounting departments use this method with their paper flows. It would be great to have a digital version. Right now the only "go Nitro" option is to 'stamp' or 'quick sign' the image of a stamp and then use 'type text' to type in the info...fiddly, time consuming. not good.
  48. 1 point
    My client uses SharePoint extensively and the answer about whether Nitro Pro works with SharePoint is "sort of". It can certainly open documents from SharePoint but the trick is finding out the Url you need to open. The direct SharePoint integration in Nitro Pro needs a lot more work. It doesn't scale very well if one has hundreds of Office 365 groups plus the navigation window shows the alias, not the name of the group. Considering how popular Office 365 is these days, there is a real opportunity to be the best PDF editor for use with SharePoint. What my client really wants is "Open in Nitro Pro" directly from the SharePoint document library in the browser. But I don't think that's possible as the hooks to add 3rd party apps into the "Open" menu doesn't seem to exist so Microsoft needs to fix that first.
  49. 1 point
    This may seem like a rather small problem, but nice if it were resolved. I have Nitro 12 and have been using it for some months. When trying to save a file (or open a file) an option to save in the local Computer is shown and a list of recently used folders is displayed (you can actually permanently pin any of these folders to the dialog for ease of use). However, when pointing to a recent folder for saving (or opening) a file, the program invariably shows the most recently used folder and NOT the folder you are actually pointing to, even if it is one of the pinned folders. This means you have to browse/navigate to the actual folder you want to save the file in, rather than just go to that folder in one easy click. This used to work well in Nitro 11 but is not working in Nitro 12. Trust this will be solved or if it is a problem with my app, some solution will be provided. Thanks and regards. AEC
  50. 1 point
    I did run Nitro Pro in the full screen mode, but on a 15.6 inch laptop, it made no difference. The "Print" button is still off the screen. I believe, like everyone here, that the Print button is so important that it should be moved closer to the top of the screen. There seems to be some dead space in the area of where the printer drop down (printer selection) is located. Regards, Al Schoen
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