Error 23 on Activation - Already Deactivated

[Ian Garritt]

I am migrating to a new computer & have reinstalled my Nitro Pro on my new computer. I have gone through your activation portal & deactivated my license.

Your system now shows me as zero activations, but when I try to activate from within Nitro Pro, I get an error 23 - license number already used.

Please can you assist to remedy this please?

[Allain Umailin]

Hello @Ian Garritt,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps.

[Ian Garritt]

Thank you - this has fixed the problem.