V Walsh Posted August 4, 2020 Report Share Posted August 4, 2020 NitroPro (13) is suddenly convinced it's not activated. I've rebooted, repaired, reinstalled and no luck. The manual installation tool on my laptop (Win 10) has a blank box where the certificate should be, so there's nothing to paste in the online tool. The computer is online and NitroPro had been working until this morning. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 5, 2020 Official Nitronaut Report Share Posted August 5, 2020 Hello @V Walsh, Thank you for reaching out to us through our Community Forums! Please try the steps below and see if it will let you proceed with the activation: 1. Download Nitro cleanup tool from the link below:http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process. 3. After the cleanup, restart the computer. 4. Install Nitro Pro 13.19 by downloading a new installer from the link below: 32bit - http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 64bit - http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 5. Once Nitro Pro 13.19 is installed, try to activate it by going to Help tab > About Nitro Pro > Activate. Please let me know if this works. Link to comment Share on other sites More sharing options...
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