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Nitro can't reach activation server -- I can't use product

V Walsh

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NitroPro (13) is suddenly convinced it's not activated. I've rebooted, repaired, reinstalled and no luck.

The manual installation tool on my laptop (Win 10) has a blank box where the certificate should be, so there's nothing to paste in the online tool. The computer is online and NitroPro had been working until this morning.



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  • Official Nitronaut
Reymund Oyong

Hello @V Walsh

Thank you for reaching out to us through our Community Forums!
Please try the steps below and see if it will let you proceed with the activation:

1. Download Nitro cleanup tool from the link below:

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.19 by downloading a new installer from the link below:

32bit - http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure whether to download the 32bit or the 64bit, check the link below:

5. Once Nitro Pro 13.19 is installed, try to activate it by going to Help tab > About Nitro Pro > Activate.

Please let me know if this works. 

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