Keyur Asarawala Posted August 6, 2020 Report Share Posted August 6, 2020 I have purchased Nitro Pro in December 2019 & i have purchased a new computer recently & I am trying to install Nitro Pro on to the computer but Activation Assistance is not working. It gives an error that there was a connection error. Its asking me to Manually activate by generating a certificate. Not able to understand this process as i have never experienced such activation. I have working internet connection on the computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 6, 2020 Official Nitronaut Report Share Posted August 6, 2020 Hello @Keyur Asarawala, Thank you for reaching out to us through our Community Forums! Based on the information you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate. At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13220414/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.22 using below offline installers: x32 http://install.nitropdf.com/professional_13220414/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13220414/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Keyur Asarawala Posted August 7, 2020 Author Report Share Posted August 7, 2020 Hello AllainU, Thanks for your detailed step wise directions. I followed the steps & it worked like magic....😊 Appreciate your prompt response.... Thank you.. Thank you... Link to comment Share on other sites More sharing options...
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