Daniel Martínez

[Daniel Martinez]

Que tal buenos días.

Cuando intento activar mi Licencia de Nitro Pro 13 me marca un error que tengo problema de conexión. Ya revise mi conexión y todo esta correcto. De igual forma intento activar manualmente y no me permite.

Me podrás apoyar para poder activar mi Licencia?

 

Translated to English:

What's up good morning.

When I try to activate my Nitro Pro 13 License I get an error that I have a connection problem. I already checked my connection and everything is correct. In the same way I try to activate manually and it does not allow me.

Can you support me to activate my License?

Edited August 7, 2020 by AllainU

[Allain Umailin]

Hello @Daniel Martinez,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

Also, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Daniel Martinez,

Thank you for the private message.

Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13220414/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.22 using below offline Spanish installers:

x32 http://install.nitropdf.com/professional_13220414/es/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13220414/es/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.