Jesal Anarkat Posted August 7, 2020 Report Share Posted August 7, 2020 Hello, My name is Jesal and I have been trying to reach Nitro Support to help me with transfer of my license from old PC to my new one. I uninstalled Nitro 12 from my old PC and used your portal to deatcictivate the license, so I could use it on the new one. However, when I put in the license number on my new PC, it still does not accept it. Please help. Thanks, Jesal Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 7, 2020 Official Nitronaut Report Share Posted August 7, 2020 Hello @Jesal Anarkat, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jesal Anarkat Posted August 11, 2020 Author Report Share Posted August 11, 2020 Quote Hello AllainU, I have just responded with the details. Please review and let me know what to do next. Thank you ! Jesal On 8/7/2020 at 5:31 PM, AllainU said: Hello @Jesal Anarkat, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jesal Anarkat Posted August 11, 2020 Author Report Share Posted August 11, 2020 Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 11, 2020 Official Nitronaut Report Share Posted August 11, 2020 Hello @Jesal Anarkat, Thank you for the private message. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Jesal Anarkat Posted August 21, 2020 Author Report Share Posted August 21, 2020 Thank you very much for your help. I was able to install it on my new PC ! Best Wishes, Jesal Link to comment Share on other sites More sharing options...
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