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Activation on new computer

Robyn Jarram

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Robyn Jarram

I've just got a new computer and Nitro keeps telling me that my serial number doesn't exit. I'm getting the serial number from my other computer therefore I know it exists. 

My records onscreen also say I have 2 possible activations but I have not activated anything therefore I know I have the ability to activate using the serial number.

I have done the deactivation/reactivation process and it didn't work. I have also deactivated Nitro from my other computer.

Please help me activate it on my new computer.

Thanks, Robyn

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  • Official Nitronaut

Hello Robyn,

Thanks for reaching out to us!

This error usually means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct installer from the page below:

After installation, activate with your serial number.

Please let me know how you go.

Edited by Leslie V.
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