Merging / Combining two Word Documents to Create a PDF Does Not Work

[Liz Franchina 0]

Hi Nitro Team,

I've had a few complaints from our users about this. 

If a user takes two word documents and wants to combine them to create a PDF they will get the below 




Basically it will get completely stuck. 
Is there a work around, a reg key to change? Something? 

Thanks, 

[AllainU 0]

Hello @Liz Franchina,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of Nitro Pro the affected users are using. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Does this happen with every MS Word file? If it is just two Word files, please send us sample files (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where are the files saved (local, a shared drive or an external drive) when a user tries to combine? Can you check if he/she have the same issue when the files are saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.