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Cannot open some saved Nitro files.

Salman Alsirhani

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Salman Alsirhani

I'm trying to open some saved files but they do not open and cross  marks are appearing on the file icons. When I click on a file to open it displays the below message:

The file could not be opened. Please contact Nitro Support for assistance. Error code: 0x400D016A.


Help is appreciated






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Reymund Oyong

Hi @Salman Alsirhani,

Thank you for reaching out to us through our Community Forums!

Could you please tell where are the PDF files saved? Are they being accessed from a network/shared folder or directly from the machine's local drive (like desktop)?
If the files are being accessed from the network/shared drive, try to copy the file then paste it on your local drive like desktop. Then try to open it from there and see if you will encounter the same error message. 

Kind regards,

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