Nitro Pro Not Finding Font Installed on My PC

[Chris Hebbard]

I've recently installed a new font (Raleway) on Windows 10.

Nitro Pro is not finding the font. I have restarted my PC.

How can I get this font loaded into Nitro Pro (v 13.9.1.155).

Thanks in advance for your help!

[Reymund Oyong]

Hi @Chris Hebbard,

Thank you for reaching out to us through our Community Forums!

I recommend to update your Nitro Pro 13 to 13.22 build then see if it will proceed on detecting the Raleway font installed on your Windows machine. 

The latest Nitro Pro 13 build can be downloaded from the following location:
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link.  

To update, simply run the nitro_pro13.exe and this will automatically update your installation to the latest Nitro Pro 13 build. 

Kind regards, 

[Chris Hebbard]

Hey Reymund, so I completed the upgrade to 13.22 but it looks like what was installed was a 14 day trial.

I have entered the serial number that I have for the software, which contains both numbers and letters, and the error I'm receiving is that the serial number should only be numeric.

Any ideas?

[Reymund Oyong]

Hi @Chris Hebbard,

Could you please send me a private message and provide the license you use to activate the software?

It sounds like you have a license file instead of a serial number. 

Kind regards,