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Steven Seale

Form modified in NitroPro won't show check boxes in Adobe reader

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Steven Seale

I have a form that was modified by NitroPro that won't show some of the check boxes when opened in Adobe reader, or Microsoft Edge.  I am using Adobe Acrobat Reader DC 20.012.20041 and NitroPro version 12.12.1.522.  I saw other conversations with similar issues but no solutions posted that I can implement meself. 

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AllainU

Hello @Steven Seale,

Thank you for reaching out to us through our Community Forums!

To troubleshoot this issue, kindly update your program to Nitro Pro 12.16 by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.

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Steven Seale

I followed the steps above.  I then re-opened and saved the form.  When I then open that form with Adobe Reader it still doesnt show most of the check boxes although they appear just fine in Nitro.

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AllainU

Hi @Steven Seale,

Thank you for your patience.

In order for me to further assist you with your concern, could you please provide the following?:
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-A screen shot of the behavior while opened using Nitro Pro and Adobe. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Peter Karr

AllainU,

I am having similar/same issue. I have a fillable form created in Nitro Pro 12.0.0.112. When opened in Adobe Reader DC the check boxes are not visible. Is there a resolution?

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AllainU

Hello @Peter Karr,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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