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Has a file been cropped? Or not?

James O'Briant

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James O'Briant

I have just tried to crop several PDF files using Nitro Pro 13. I crop them, Apply the crop and close them. When I re-open them, they have been cropped to the desired dimensions.

But when I open the supposedly "cropped" file in Adobe Acrobat Reader, it has NOT been cropped -- it is the same dimensions as before cropping. 

Why is this happening????

Edited by James O'Briant
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Allain Umailin

Hello @James O'Briant,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Screenshots of the PDF when opened in Nitro Pro and in Adobe Reader. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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