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Daniel Rasch

Hello, I reinstalled Windows due to an issue unrelated to NitroPDF. When reinstalling NitroPDF I am getting the -23 error. I went to the activation portal and deactivated any old activations, but I still get the error. Please help.

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  • Official Nitronaut

Hello @Daniel Rasch,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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  • Official Nitronaut

Hello @Daniel Rasch,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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