Terry Trumbull Posted August 15, 2020 Report Share Posted August 15, 2020 I've successfully installed my Nitro Pro account on my desktop computer but when I go to install the second license on my laptop, I'm getting an error that says my serial number does not exist. What could be causing this issue? I have been able to use the free trial for the past two weeks, but now that the trial is up I'd like to use the full extent of the license I purchased. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 17, 2020 Official Nitronaut Report Share Posted August 17, 2020 Hello Terry, Thank you for your message - I can help you out. This error message happens when the wrong version is installed. Please get the correct Nitro Pro 12 installer from this page: https://www.gonitro.com/nps/product-details/downloads That page also has version 13, be careful not to install this version. Your serial number is for Nitro Pro 12. I hope this helps! Link to comment Share on other sites More sharing options...
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