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Activation Issue

Terry Trumbull

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Terry Trumbull

I've successfully installed my Nitro Pro account on my desktop computer but when I go to install the second license on my laptop, I'm getting an error that says my serial number does not exist. What could be causing this issue? I have been able to use the free trial for the past two weeks, but now that the trial is up I'd like to use the full extent of the license I purchased. 

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  • Official Nitronaut

Hello Terry,

Thank you for your message - I can help you out.

This error message happens when the wrong version is installed.
Please get the correct Nitro Pro 12 installer from this page: https://www.gonitro.com/nps/product-details/downloads
That page also has version 13, be careful not to install this version. Your serial number is for Nitro Pro 12.

I hope this helps!

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