Ashley Greathouse Posted August 17, 2020 Report Share Posted August 17, 2020 I am having issues with my desktop that has my orignal Nitro version download. I am trying to transfer Nitro 12 to my laptop Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 17, 2020 Official Nitronaut Report Share Posted August 17, 2020 Hello @Ashley Greathouse Thank you for your message - I can help you out. Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Ashley Greathouse Posted August 17, 2020 Author Report Share Posted August 17, 2020 I can not attach a screen shot, the message I get is that my serial number does not exist Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 18, 2020 Official Nitronaut Report Share Posted August 18, 2020 Hello Ashley, That means you have the wrong version installed. Please uninstall Nitro. And then get the correct version 12 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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