Ashley Greathouse 0 Report post Posted August 17, 2020 I am having issues with my desktop that has my orignal Nitro version download. I am trying to transfer Nitro 12 to my laptop Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted August 17, 2020 Hello @Ashley Greathouse Thank you for your message - I can help you out. Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Share this post Link to post Share on other sites
Ashley Greathouse 0 Report post Posted August 17, 2020 I can not attach a screen shot, the message I get is that my serial number does not exist Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted August 18, 2020 Hello Ashley, That means you have the wrong version installed. Please uninstall Nitro. And then get the correct version 12 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Share this post Link to post Share on other sites
