Ersan Yesilyurt Posted August 18, 2020 Report Share Posted August 18, 2020 Dear Team, My Nitro pro 11 license stopped working so uninstall the program on my computer and re install it. However, system doesn't accept my serial number now. I install the nitro pro 13 version because there was no link for nitro pro 11 to download on your website. Could you please support me urgently? I can't get it done my work. Thank You Ersan Yesilyurt Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 18, 2020 Official Nitronaut Report Share Posted August 18, 2020 Hello @Ersan Yesilyurt, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 11? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 19, 2020 Official Nitronaut Report Share Posted August 19, 2020 Hello @Ersan Yesilyurt, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. If ever the program still stays in the task bar, this is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1. Try rebooting your machine. 2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 3. Press the Windows key + Left/Right arrow until Nitro Pro appears. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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