Upgrade Error - Serial # Not Found

[Tony Bartos 0]

Trying to upgrade from Nitro 12 to 13 at the discounted rate.   When I enter my serial # into the upgrade portal, it cannot find it.  I've checked the activation portal which shows my serial number.   How do I correct so I can proceed with the upgrade?

[AllainU 0]

Hello @Tony Bartos,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license so please try upgrading again your Nitro 12 to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps.