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Nitro Pro program frequently opens automatically (v13.15.1.282)


Mammoth Hunter
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Scott Clawson

Same question from me. In my case, after I edit a file then close Nitro Pro, a few seconds later Nitro Pro will launch again on its own. This is extremely frustrating... I don't want it to launch again! There seems to be no way to stop this behavior. What am I missing?

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  • Official Nitronaut
Allain Umailin

Hello @Scott Clawson,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

I understand your Nitro Pro is auto-launching and in order to further assist you, what build of Nitro Pro are you working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Scott Clawson
7 minutes ago, AllainU said:

Hello @Scott Clawson,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

I understand your Nitro Pro is auto-launching and in order to further assist you, what build of Nitro Pro are you working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

I'm running Nitro Pro v13.15.1.282

 

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Mammoth Hunter

Support reached out to me and suggest that I uninstall and reinstall Nitro Pro. I did this and it is still auto launching. My software version is 13.15.1.282.

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Allain Umailin

Hi @Mammoth Hunter,

Thank you for reaching out to us through our Community Forums!

After checking your account records, I can see you still have an open support ticket for the same concern.

For better case handling, I notified my colleague about this post so please wait for his next recommendations.

Thank you for your patience and stay safe always!

 

 

Hello @Scott Clawson,

Thank you for this information.

Since you are still working with an old build, please refer to these steps to update to the latest build that has some enhancements and fixes:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/

2. Download and run our Clean Up utility to uninstall your Nitro Pro:
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.19 using below offline installers:
x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you very much in advance and I am looking forward to hearing back from you.

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