Discount to upgrade from V12 to V13. Unable to validate serial #.

[Frank Wood 0]

I am having issue attempting to upgrade Nitro Pro to V13 from V12.  While I have a valid serial number confirmed by the activation page, the upgrade eligibility check states that it cannot validate my serial number.  Thank you for any help regarding this issue.

[AllainU 0]

Hello @Frank Wood,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @Frank Wood,

Thank you for the private message.

I just made an adjustment on your license so please try upgrading again to Nitro Pro 13 with a discounted rate by visiting our Upgrade Portal below:

https://www.gonitro.com/pro/upgrade

Cheers!