LOGAN FRICKE Posted August 21, 2020 Report Share Posted August 21, 2020 I am having issues activating a license. The license has 0 activation and 2 available. But every time I try and activate, I get -23: Error - License number already used. Can you please send me an email at the provided address so we can discuss this further? Thanks, Logan Fricke Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 21, 2020 Official Nitronaut Report Share Posted August 21, 2020 Hello @LOGAN FRICKE, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 24, 2020 Official Nitronaut Report Share Posted August 24, 2020 Hello @LOGAN FRICKE, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro 11 Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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