Licence Activation Issue

[Amrendra Sinha]

I am having issues activating a license. Actually , i changed my laptop as my hard disk crash. Hence, i tried to activate this license in my new laptop but Showing 20: error.

Could you please check and advise?

[Leslie V]

Hello @Amrendra Sinha

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Amrendra Sinha]

Hi,

Thanks for your quick response.

My serial no. 1046**************

Edited August 25, 2020 by Reymund G.

[Amrendra Sinha]

6 hours ago, Leslie V. said:

Hello @Amrendra Sinha

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Hi,

Thanks for your quick response.

My serial no. 1046**************

Edited August 25, 2020 by Reymund G.

[Irena Kolosova]

Hi,

Just got my new computer and installed Nitro Pro10 from my old computer to it; however, when I am trying to log in with my email and password the message pops up saying: "Unable to connect to the Internet. Please check your connection and try again". 

The thing is, my connection is working fine, so there must be a different problem. 

The question is, how can I activate the program on my new computer using my log information, or how can I find the serial number I purchased years ago?