Ian Main Posted August 25, 2020 Report Share Posted August 25, 2020 I can't reactivate Nitro. I got a new PC and am unable to activate it. I tried to disable the old systems, tried manually entering my serial, etc. I need to be able to use Nitro for school and am always tired of facing this issue. Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 25, 2020 Official Nitronaut Report Share Posted August 25, 2020 Hello @Ian Main Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Ian Main Posted August 25, 2020 Author Report Share Posted August 25, 2020 (edited) ** Edited August 25, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 25, 2020 Official Nitronaut Report Share Posted August 25, 2020 Hello @Ian Main Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system. http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 10: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Link to comment Share on other sites More sharing options...
ELIZABETH GAONA Posted August 25, 2020 Report Share Posted August 25, 2020 Good afternoon i also can't activate my Nitro , I was just able to download a trial mode but i already had a key that i had purchased back in December of last year . i go thru the process , but when I get to the part that I have to copy my activation certificate it won't give me anything , how can I obtain that information . Link to comment Share on other sites More sharing options...
Ian Main Posted August 25, 2020 Author Report Share Posted August 25, 2020 None of this worked. I have Nitro Pro 12. It still won't activate. Link to comment Share on other sites More sharing options...
George Pavlidis Posted August 26, 2020 Report Share Posted August 26, 2020 Hello, I install Nitro Pro 13 and after 15 days says that "TRIAL NOT ACTIVATED" Help please Thanks Link to comment Share on other sites More sharing options...
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